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Old 10-24-2016, 09:11 AM   #21
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Here is the post with the updated discount code: http://www.s197forum.com/forum/showthread.php?t=130115.
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is there an update on the discount code?? want to buy some parts.
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Old 10-25-2016, 08:41 AM   #22
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Quote:
Originally Posted by strictly180 View Post
is there an update on the discount code?? want to buy some parts.
The code in this thread expires in January.
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Old 11-03-2016, 02:46 PM   #23
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Default Bumper cover

Need a front bumper cover for my 2006 GT, noticed your prices are a good bit less than Mustang vendors. Are we talking same quality and direct fit?

Thanks
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Old 11-03-2016, 03:49 PM   #24
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We're able to offer the same first-quality products you'd find in any reputable store at a much lower price because our costs are lower than our competitors'. We keep our costs low by encouraging customers to self-serve and choose their own parts using our online catalog. We ship directly to our customers from centralized warehouses (sometimes directly from manufacturers). We have no retail stores, no counter-people and don't have a lot of money tied up in slow-moving inventory. We pass on those savings with lower prices!
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Need a front bumper cover for my 2006 GT, noticed your prices are a good bit less than Mustang vendors. Are we talking same quality and direct fit?

Thanks
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Old 11-03-2016, 03:58 PM   #25
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Appreciate your quick response.
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Old 01-28-2017, 03:21 PM   #26
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Do we have a new update available on the discount code?


thank you
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Old 01-30-2017, 09:02 AM   #27
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The discount code that is available for this forum does not expire until April. To see the original post, click here: http://www.s197forum.com/forum/showthread.php?t=131082
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Do we have a new update available on the discount code?


thank you
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Old 01-30-2017, 12:15 PM   #28
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Ah OK!! I was looking at the edited post at the start of this thread, and it showed Jan 12 of this year.


thank you
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Old 01-30-2017, 12:24 PM   #29
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Absolutely!
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Ah OK!! I was looking at the edited post at the start of this thread, and it showed Jan 12 of this year.


thank you
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Old 04-24-2017, 05:04 PM   #30
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Is there a new discount code?
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Old 05-04-2017, 05:36 PM   #31
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[never mind; found the new code; thanks!]
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Old 05-05-2017, 07:31 AM   #32
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Hi guys, I bought a steering rack from you for my 2006 Tundra, I e-mailed customer service yesterday because the passenger side inner tierod is worn, has play in it, caused the truck to fail the NH state inspection due to safety issue.
I just need a new inner tierod, but I do want to buy a new outer tierod and radiator cap at the same time.
Customer service e-mailed me back late yesterday and they weren't very helpful. They basically regurgitated the warranty policy that's already on the site, that I can either remove the whole rack from the truck and send it in for a replacement or I can buy a new replacement and send back the old one.
Well, that first option is definitely not gonna work since I can't have the truck out of service for days on end like that.
And there really is no need for me to replace the whole rack, I just need a new tierod, a $30-40 part on your site.
I've had nothing but issues trying to get 2 new front axle shafts for this truck from you guys, 3 shipments and they kept arriving damaged.
But I've bought a lot of parts from you guys for my fiancee's '03 Subaru and for other cars in the last few years.
And now this issue, which is really not making me a happy Rockauto customer.
Is there anything you guys can actually do for me, so that I can just get a new inner tierod, while I buy a new outer so that both tierods on the one side are new?
I want the Beck/Arnley tierods if possible.
The rack is a Cardone unit, so I understand if that might not be an option, but maybe I can get a deeper discount off the 2 new Beck/Arnley tierods if I end up buying both?
Please send me a message with your reply.

Last edited by Gabe; 05-06-2017 at 07:14 AM.
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Old 05-06-2017, 07:12 AM   #33
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Soooo .... no reply, guess you guy don't care.
No reply to the Facebook post either.
Just checked and the post was gone, plus a comment I had on somebody else's post was gone too, so nice of you guys to remove anything that might say how you guys actually don't give a shit about your customers.
Thanks for making my decision easy.
Long time customer lost over a $30 part.
Even worse, lost over bad customer service.
Ignoring an upset customer's plea for help is horrible, deleting my stuff on Facebook without even messaging me? Even worse!

Last edited by Gabe; 05-06-2017 at 07:46 AM.
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Old 05-06-2017, 09:27 PM   #34
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Over 12 hours after I message you guys on Facebook, I get this BS reply:


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Old 05-08-2017, 08:41 AM   #35
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So, do you have any clue as to how a company like rockauto operates? Or are you just being a douche intentionally?

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Old 05-08-2017, 03:57 PM   #36
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Quote:
Originally Posted by Saleen4971 View Post
So, do you have any clue as to how a company like rockauto operates? Or are you just being a douche intentionally?
So, do you have any clue what customer service is supposed to be like? Or are you just being a douche intentionally?


I'm most pissed at their lack of replies, at them deleting my post on Facebook, at them deleting a reply I had on somebody else's post on Facebook. It wasn't a douche reply either, before you jump to that conclusion.

If deleting customer's posts is how they deal with upset customers, fuck them and the horse they rode in on.

I have over 20 years of retail customer service experience, and this is not the way to deal with an upset customer, especially a repeat customer.

Last edited by Gabe; 05-08-2017 at 04:00 PM.
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