SCT's phone out of service?

RED09GT

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SCT X3 problems...

Does anyone have a new phone number for SCT?
The 407-774-2447 number is saying out of service and I need to contact them asap.

EDIT: Their phone is working see below for latest troubles.
 
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skwerl

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They won't help you anyway, their customer service is worse than the cable company. The number I have is (407) 774-2447

edit: Just called and it went through.
 

cbass

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Maybe somebody opened the drivers door when their phones were being flashed.
 

RED09GT

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So, Since they're support sucks, does anyone have a solution for this?
I have livewire Gen II installed and when I plug my tuner in by USB cable, I get the following message "No part number found in SCT device. Please contact SCT support for help."

I then tried to update the firmware but when I try and use the automatic updater, it says "No part Number Found"

SCT does not have any firmware files available for download-does anyone have a newer X3 firmware file that I can try? This device has what I'm guessing is a pretty old one, 1.2.121 is the current firmware version on it.


I am trying to use this tuner for my 2002 SVT focus and had Tom from Focus Power tuning on the phone when this all went down.
 

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stkjock

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What OS on the PC?

I don't think Gen II works with the x3 - I had to use Live Link as I recall.

Also the. X3 firmware is old as the device is out of date in SCTs line up.
 

Boaisy

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The thread below says if the Firmware is too old, then it won't work with the updater (Gets the part number error). SCT will have to remote in to fix it. The thread is from 2013, and has a different phone number. Not sure if it still works.

http://www.powerstroke.org/forum/general-6-0l-discussion/437377-sct-x3-tuner-update-issue.html

Also, you may want to check if "both" drivers are having issues (yellow exclamation near the X3 in device manager). Apparently these devices have a "bootloader/firmware" and "normal" mode, and each behave differently with the drivers.:

http://www.svtperformance.com/forum...45-SCT-SF3-X3-handheld-firmware-update-issues

According to SCT's site, the XP's should be able to use the auto update feature in the software, but as the first link shows, if the firmware is too old, it may not communicate with the software. Last I saw was they were up to 1.2.155 on the firmware (there were quite a few in between as well).
 
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RED09GT

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Thanks Manuel! I'll send that email sometime this evening.
Thanks for the help everyone!
 

JLB3

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Lito do you still have the firmware file? Sorry i know this is an old thread
 

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