redfirepearlgt
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A new shipping option A.M. is using, but is apparently not understood by all front line reps is a slower less customer friendly version of UPS ground called UPS SURE POST. It can delay your package arrival date by up to 3 days beyond a standard UPS ground delivery date (my personal experience) because the process enables UPS to drop off packages at a local USPS where a new tracking number is created, the package has to again go through a sorting process and then finally get into the hands of the local postal carrier to be delivered which may be as late as 8PM on the day of delivery.
This move was made possible a few months ago according to A.M. sources by upper management. When I attempted to get the name of a person to contact to express my dissatisfaction I was told no such access was available to me. Supervisors on the front line are not allowed to escalate customers or concerns of customers who wish to speak with the source or sources of such inept decision making.
When ordering from A.M. now:
When ordering make sure you have the rep clearly explain which UPS process will be used. If UPS SUREPOST is how they plan to ship it, you may wish to find another source for your part as this slower less costly (to AM) process may create conflicts with schedules with tuners, speed shops, etc. due to adding delivery time you are not aware of until days after the purchase when you get the UPS tracking number.
What to do if you find your package tracking is not updating and you have not yet received your package from A.M. and want to know when it will arrive and what is holding it up -
ON the UPS tracking page to the right side you will find another tracking number that is about 35 digits in length. You will need to go to https://tools.usps.com/go/TrackConfirmAction!input.action and enter this new USPS tracking number. This will give you the new created USPS delivery process which may take days more to arrive. Then you will know how much longer it will take to receive the package that UPS initially estimated to arrive to you at an earlier time. For a fee UPS will change the process and allow you to upgrade to UPS ground or pick it up at a local UPS hub IF YOU MAKE THE REQUEST BEFORE IT IS RECEIVED BY THE USPS FOR THEIR PROCESSING AND FINAL DELIVERY.
Good luck...and once again thank you American Muscle Corporate Management for such wonderful service (sarcasm grade A). Don't spend that big fat bonus check you earned for this shrewd business move in one place.
This move was made possible a few months ago according to A.M. sources by upper management. When I attempted to get the name of a person to contact to express my dissatisfaction I was told no such access was available to me. Supervisors on the front line are not allowed to escalate customers or concerns of customers who wish to speak with the source or sources of such inept decision making.
When ordering from A.M. now:
When ordering make sure you have the rep clearly explain which UPS process will be used. If UPS SUREPOST is how they plan to ship it, you may wish to find another source for your part as this slower less costly (to AM) process may create conflicts with schedules with tuners, speed shops, etc. due to adding delivery time you are not aware of until days after the purchase when you get the UPS tracking number.
What to do if you find your package tracking is not updating and you have not yet received your package from A.M. and want to know when it will arrive and what is holding it up -
ON the UPS tracking page to the right side you will find another tracking number that is about 35 digits in length. You will need to go to https://tools.usps.com/go/TrackConfirmAction!input.action and enter this new USPS tracking number. This will give you the new created USPS delivery process which may take days more to arrive. Then you will know how much longer it will take to receive the package that UPS initially estimated to arrive to you at an earlier time. For a fee UPS will change the process and allow you to upgrade to UPS ground or pick it up at a local UPS hub IF YOU MAKE THE REQUEST BEFORE IT IS RECEIVED BY THE USPS FOR THEIR PROCESSING AND FINAL DELIVERY.
Good luck...and once again thank you American Muscle Corporate Management for such wonderful service (sarcasm grade A). Don't spend that big fat bonus check you earned for this shrewd business move in one place.
