JOB OPENING @ APEX: JUNIOR SALESPERSON

Discussion in 'Southwest' started by ApexRaceParts, May 9, 2019.

  1. ApexRaceParts

    ApexRaceParts Member Official Vendor

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    Are you passionate about modifying cars? Would you like to have coworkers that get excited when you talk about your automotive interests, rather than sighing from boredom? If you're determined to find a job that combines your career with your passion, then this is the opportunity for you. APEX Race Parts is seeking an enthusiast with the desire to join our team as a Junior Salesperson. This position presents an exceptional opportunity for an individual looking to get a head start in the industry, but doesn’t quite have the niche technical knowledge that our Product Experts require.

    Our Junior Salesperson will initially master the basics of order processing and customer service. Once up to speed with the inner-workings of our company, our Junior Salesperson will have the opportunity to graduate into the role of a market-specific Product Expert. APEX customers include racers and track enthusiasts from all over the world. Your responsibility is to ensure issues do not arise, potentially causing them to miss any hard-earned track time. If one of our customers encounter an issue or need some other support, you’ll be there to help them through that process. To continue growing at our current rate, we need our technical experts to stay focused on developing new wheel fitments, writing tutorials, and answering complex product related questions. Having you dedicated to supporting customers through the pre and post-purchase stages, ensures that order changes or warranty replacements will not stunt our growth.

    Our Junior Salesperson is:

    • Truly a passionate car enthusiast, whose friends would easily define them as such.
    • Broadly familiar with performance parts, and the respective vocabulary.
    • Known for their exceptionally high customer service skills which earn them mountains of positive reviews and referrals.
    • Articulate with extremely clear written and verbal communication skills. Grammar Nazis welcome.
    • Already computer literate, familiar with Microsoft Office, Google Docs, and have experience interacting via online forums.
    • Equipped with marketing street smarts so that all public communications represent the company positively.

    Our Junior Salesperson will:

    • Use our CRM to track and process all customer service issues until they are solved.
    • Connect with customers by phone, email, and through car forums.
    • Help customers place new orders, change orders, make payments, or get refunds.
    • Process returns, exchanges and warranties.
    • Review online orders for potential fraud or other issues prior to their release.
    • Help place purchase orders and follow up with vendors.
    • Provide customers with status updates, and follow up on backorders.
    • Improve our processes to make customers happier and your job easier.
    • Document procedures so actions are clear to new hires, allowing you to advance within the company.
    • Support our Brand Managers and Product Experts so they can stay focused on growth.

    Perks and Benefits:

    • Full-time position with competitive compensation
    • Medical benefits package
    • Vacation and holiday pay
    • Access to our full shop with lift and tools to work on your car
    • Work in your underwear - occasional telecommuting supported
    • Support your track addiction with reimbursements for HPDE and autocross event registration fees
    • Eligibility for the SEMA college grant and loan forgiveness program
    • Casual dress environment where T-shirts and jeans are welcome
    • Get employee discounts and freebies on APEX products and schwag
    • Participate in company activities including karting, BBQ’s and VR racing

    To apply, respond to this posting by email with a copy of your resume and a cover letter sent to [email protected]. In your cover letter, tell us about your own “because race car” experience.

    Do NOT contact us directly by phone or in person. All applicants must apply via email to be considered.

    APEX is an equal opportunity employer.

    Who are we?

    APEX Race Parts is a close-knit team with a burning passion for anything that can set a lap time on a race track. We've been in business since 2007 and our core competency is designing and distributing lightweight performance wheels, but we're getting more involved in suspensions, brakes and other accessories now as well. We wake up every day with the mission of eliminating compromise from our enthusiast customers' pursuit of maximizing vehicle performance. The value of our products, our expertise, and our great customer service make it possible for us to achieve that mission.

    APEX has a tech startup vibe. Problems are solved here with a heavy emphasis on custom technology, modern tools, and innovation. The growth of our team and the maturing of our company has opened a new chapter where we expand beyond the BMW market and grow into every active enthusiast community that attends track days.
     
    Last edited: May 22, 2019 at 7:54 PM