So I ordered a rotating assm back on 6/19. I ordered it on the phone. I also ordered all the misc bolt kits and what not on 6/18 online.
It was a friday when I ordered so they mentioned it would be out that Monday and I'd get a receipt emailed to me and tracking whatnot. The guy on the phone seemed to have it together pretty good. I felt good about it.
It's 5 days from California to me, so I didn't expect anything too fast anyway. I called back the next week because I wanted to double check on the piston sizes and they were still notching the pistons on tuesday. Okay well guess not shipping monday lol np.
So another week goes by, no tracking, nothing. Kind of getting concerned.
I decide to chill and not call and just give it another week.
Well the parts ended up showing up middle of that week so hey, little over two weeks to get custom parts that seemed reasonable.
Turns out upon looking at the invoice, they spelled my name wrong and thats why I'm guessing I didn't get any tracking info via email as it has my name in it. Little mistake.
So I'm looking everything over - the forged crank was dry. Like 0 oil on it - that surprised me - I'm glad it didnt get wet going through UPS. I wonder who would have been on the hook for rusted surface areas?
Next up I discover no oil pickup tube is in my box. Turns out they forgot to put it in. Sigh. Okay.
So I call em up last week 7-6 or so and I explain there is no tube. The guy sounded way too eager to get me off the phone with yes yes we'll ship it out no problem. Trusting my gut, I called today and lo and behold, no one ever shipped anything lol SO word is they are shipping it out today. 7-15.
Sooo the verdict: MMR seemingly good products but really piss poor in the customer support area. If you expect the same treatment of ordering off of say Amazon.com, you won't be finding that with them. Would I pay the extra 15% I saved going with MMR to go with someone else next time with better customer support? Hard to say. I mean if you get all the parts eventually. Meh I know that couple hundred bucks can be really worth the peace of mind sometimes though. I'm crossing my fingers that my engine builder doesn't come back with any bad news in the next couple weeks lol
It was a friday when I ordered so they mentioned it would be out that Monday and I'd get a receipt emailed to me and tracking whatnot. The guy on the phone seemed to have it together pretty good. I felt good about it.
It's 5 days from California to me, so I didn't expect anything too fast anyway. I called back the next week because I wanted to double check on the piston sizes and they were still notching the pistons on tuesday. Okay well guess not shipping monday lol np.
So another week goes by, no tracking, nothing. Kind of getting concerned.
I decide to chill and not call and just give it another week.
Well the parts ended up showing up middle of that week so hey, little over two weeks to get custom parts that seemed reasonable.
Turns out upon looking at the invoice, they spelled my name wrong and thats why I'm guessing I didn't get any tracking info via email as it has my name in it. Little mistake.
So I'm looking everything over - the forged crank was dry. Like 0 oil on it - that surprised me - I'm glad it didnt get wet going through UPS. I wonder who would have been on the hook for rusted surface areas?
Next up I discover no oil pickup tube is in my box. Turns out they forgot to put it in. Sigh. Okay.
So I call em up last week 7-6 or so and I explain there is no tube. The guy sounded way too eager to get me off the phone with yes yes we'll ship it out no problem. Trusting my gut, I called today and lo and behold, no one ever shipped anything lol SO word is they are shipping it out today. 7-15.
Sooo the verdict: MMR seemingly good products but really piss poor in the customer support area. If you expect the same treatment of ordering off of say Amazon.com, you won't be finding that with them. Would I pay the extra 15% I saved going with MMR to go with someone else next time with better customer support? Hard to say. I mean if you get all the parts eventually. Meh I know that couple hundred bucks can be really worth the peace of mind sometimes though. I'm crossing my fingers that my engine builder doesn't come back with any bad news in the next couple weeks lol
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MMR
