dsmith658
forum member
Basically I want to know how mad I should be, and how far I should take this...
I bought a brand new Roush Stage 3 from a local dealership. One of the final items they added which was key in making my decision to buy the car was the phase 3 upgrade (80mm pulley and supporting mods). They assured me that the Ford warranty was unaffected by this upgrade, which I know I probably should have known better. So I went through with the purchase.
The warranty issue was eating at the back my mind so I called Roush and then Ford who both told me that the upgrade voided my powertrain warranty. At this point I was beyond angry, so I brought the car back to the dealership and asked them to give me the keys to my trade in. They denied that the warranty was voided, and it actually took a call to roush to verify that what I was claiming is true. The dealership told me they would purchase a third party warranty, but they were going no further than that.
My questions are 1) should I be as angry as I am? 2) is there anything I can do besides complaining to Ford?
I bought a brand new Roush Stage 3 from a local dealership. One of the final items they added which was key in making my decision to buy the car was the phase 3 upgrade (80mm pulley and supporting mods). They assured me that the Ford warranty was unaffected by this upgrade, which I know I probably should have known better. So I went through with the purchase.
The warranty issue was eating at the back my mind so I called Roush and then Ford who both told me that the upgrade voided my powertrain warranty. At this point I was beyond angry, so I brought the car back to the dealership and asked them to give me the keys to my trade in. They denied that the warranty was voided, and it actually took a call to roush to verify that what I was claiming is true. The dealership told me they would purchase a third party warranty, but they were going no further than that.
My questions are 1) should I be as angry as I am? 2) is there anything I can do besides complaining to Ford?