VTXFrank
Obama SUCKS!
Normally, I won't bust out a vendor over something like this. Other vendors on here could vouch that I normally wouldn't. I just don't tend to get too riled up over the little shit. But this experience pissed me off.
On May 18th, I ordered some Redline Hood Struts for $119.99. I had a coupon code that brought it down to $104.99. The Memorial Day code I think it was. Anyway, it shipped the same day since I ordered early in the morning.
On May 24th, I emailed AM to let them know that the package made it to Horsham, PA on the 18th, but it had not been updated since then. It had been sitting there for a week. The email I sent in the morning wasn't answered, so I sent another one in the afternoon and it was answered by Chris Young. He was very nice and let me know that yes, I should have my package already and that he would start a tracer on it with UPS. (I was waiting for a new SIM card for my phone and couldn't call them). Chris said there would be a 7 business day wait time until UPS would either find the product and send it on to me or, admit they had lost it and pay AM for the product so AM could send out another one.
So, patiently I waited and waited. Didn't hear anything back from AM, no updates, no nothing. I wasn't upset about that lack of comms cause I know a place like AM is very busy. So on the 1st of June, I had not heard anything by about 12:00 even though I had sent an email early that morning asking for an update. So this time, SIM card in my phone, I call them and get another guy named Chris....not Chris Young though. This guy was respectful and understanding through out the call and I have no complaints in that dept. However, to make a long conversation short, I was told that yes, the 7 days were up and no, UPS had not found my package.
Now one would think with what I've been told, AM would send out another one right then and there right?
NOPE. I was told that one would be sent out to me and that I would receive it no later than June 6th. This was said to me three times. Chris even put me on hold for five minutes while he consulted with Chris Young. Just as we are about to hang up, I tell Chris, can you make absolutely SURE that I will get this on the 6th? I am moving on the 15th to Florida, so this HAS to be here before then. Another minute or two of Chris typing on his computer and he then tells me that due to UPS, AM will not be able to SHIP a new one until June 6 and that I should get it by June 9th. I asked, "Why did you say I would have one BY the 6th and NOW you're telling me it won't ship till the 6th?" He said something about UPS this and that. So I tell him to cancel my order, issue a refund and let's be done with it. Now though, Chris tells me that he can cancel the order, but my refund will not be processed until the 6th when UPS confirms that they've lost the package. Now I'm starting to get pissed off. We get off the phone and I go in for my Doc appointment.
While at the Doc's, I get an email from Chris Young stating that it will take 8 business days for UPS to complete the tracer****I thought it was 7 days and the tracer was complete already from what I was told on the phone****and that if they haven't found it by the 8th day of the tracer, a new one will be sent out. That would mean a new one would be sent out on June 2nd. WTF? I just had the other Chris tell me a new one wouldn't be sent out until June 6th!! If it was a June 2nd ship date, I wouldn't have cancelled my frikkin order!
Now, I'm pretty pissed off. Not only does AM NOT communicate among themselves, they are quite good at confusing the customer. No offer of any kind was extended to me for MY inconvenience. I understand that it's up to UPS to figure out what the hell happened to the shipment, but when I called yesterday, you guys KNEW my shit had been lost, but yet you were going to make ME wait until the 6th before you would ship another one out to me. That's just bullshit IMO. If you know the damned thing is lost and you know that UPS is going to pay you for it, why not prioritize sending another one to the customer and kicking in and paying for a faster shipping method? No attempt was made to satisfy me, the customer. I was just very politely told that I was getting screwed over and that they couldn't do anything about it. YES, you could have done something about it. Given me free shipping on my next purchase. Expedited a new set of struts. SOMETHING.
I'm not going to say I'll never buy from AM again, but I will say this. I will attempt to source my parts from other vendors before I depend on AM again.
On May 18th, I ordered some Redline Hood Struts for $119.99. I had a coupon code that brought it down to $104.99. The Memorial Day code I think it was. Anyway, it shipped the same day since I ordered early in the morning.
On May 24th, I emailed AM to let them know that the package made it to Horsham, PA on the 18th, but it had not been updated since then. It had been sitting there for a week. The email I sent in the morning wasn't answered, so I sent another one in the afternoon and it was answered by Chris Young. He was very nice and let me know that yes, I should have my package already and that he would start a tracer on it with UPS. (I was waiting for a new SIM card for my phone and couldn't call them). Chris said there would be a 7 business day wait time until UPS would either find the product and send it on to me or, admit they had lost it and pay AM for the product so AM could send out another one.
So, patiently I waited and waited. Didn't hear anything back from AM, no updates, no nothing. I wasn't upset about that lack of comms cause I know a place like AM is very busy. So on the 1st of June, I had not heard anything by about 12:00 even though I had sent an email early that morning asking for an update. So this time, SIM card in my phone, I call them and get another guy named Chris....not Chris Young though. This guy was respectful and understanding through out the call and I have no complaints in that dept. However, to make a long conversation short, I was told that yes, the 7 days were up and no, UPS had not found my package.
Now one would think with what I've been told, AM would send out another one right then and there right?
NOPE. I was told that one would be sent out to me and that I would receive it no later than June 6th. This was said to me three times. Chris even put me on hold for five minutes while he consulted with Chris Young. Just as we are about to hang up, I tell Chris, can you make absolutely SURE that I will get this on the 6th? I am moving on the 15th to Florida, so this HAS to be here before then. Another minute or two of Chris typing on his computer and he then tells me that due to UPS, AM will not be able to SHIP a new one until June 6 and that I should get it by June 9th. I asked, "Why did you say I would have one BY the 6th and NOW you're telling me it won't ship till the 6th?" He said something about UPS this and that. So I tell him to cancel my order, issue a refund and let's be done with it. Now though, Chris tells me that he can cancel the order, but my refund will not be processed until the 6th when UPS confirms that they've lost the package. Now I'm starting to get pissed off. We get off the phone and I go in for my Doc appointment.
While at the Doc's, I get an email from Chris Young stating that it will take 8 business days for UPS to complete the tracer****I thought it was 7 days and the tracer was complete already from what I was told on the phone****and that if they haven't found it by the 8th day of the tracer, a new one will be sent out. That would mean a new one would be sent out on June 2nd. WTF? I just had the other Chris tell me a new one wouldn't be sent out until June 6th!! If it was a June 2nd ship date, I wouldn't have cancelled my frikkin order!
Now, I'm pretty pissed off. Not only does AM NOT communicate among themselves, they are quite good at confusing the customer. No offer of any kind was extended to me for MY inconvenience. I understand that it's up to UPS to figure out what the hell happened to the shipment, but when I called yesterday, you guys KNEW my shit had been lost, but yet you were going to make ME wait until the 6th before you would ship another one out to me. That's just bullshit IMO. If you know the damned thing is lost and you know that UPS is going to pay you for it, why not prioritize sending another one to the customer and kicking in and paying for a faster shipping method? No attempt was made to satisfy me, the customer. I was just very politely told that I was getting screwed over and that they couldn't do anything about it. YES, you could have done something about it. Given me free shipping on my next purchase. Expedited a new set of struts. SOMETHING.
I'm not going to say I'll never buy from AM again, but I will say this. I will attempt to source my parts from other vendors before I depend on AM again.
on the customer service.
