Recent content by Steve@Tasca

Yes they are although the first is on back order. Email me at [email protected] if you're interested in getting those parts.

$30.06 plus shipping.

Hey guys, I do check in here but due to the low number of messages I get it can be a couple days in between visits. Best option for a quick reply is email at [email protected].

Sorry for the delay, best contact method is [email protected]. We can still get that 7R3Z-9G271-B hose by the way, our obsolete supplier has them on hand.

JAN5 :)

Just sent a pre-paid return label for the broken part, will issue a credit once it gets back to us. -Steve

That would be the first one I've ever seen break during installation, I checked sales history and we've had exactly zero returns or warranty claims on those phasers. I'll have to check with the manager and see what he has to say.

Looks like it left our place after all.

Direct from our shipping manager, This is about our daily UPS pick up. "They bring a box truck we give them roughly 3-6 gaylords no scanning is done on our dock. Same guy swings by later in the day just for the next days again no scans just grabs and pops them into the back of the truck."

No way they could scan every single one by hand leaving a place like ours on a daily basis. When UPS picks up from us they're picking up loaded Gaylord bins and rolling them into the back of a semi trailer.

Typically if a package doesn't get an initial scan it will make the entire length of its journey without any scans. I have no idea why but I've been in Ford parts for 30 years and specialized in online sales for the last 15 or so and I've seen this happen more times than I care to think about...

Ask your friends how many packages they're picking up at once, we ship literally hundreds every single day. No way on earth a driver could scan them in by hand and still get his job done. Happens quite frequently actually, reality doesn't always make sense.

Getting three people involved in one order actually makes things much more difficult and means less time for other issues to be worked on. I think I've been pretty responsive to you since I got involved in this issue. Any one of our people that you get in touch with will have to go through the...

This is the reply I just got back from the warehouse. Apparently the issue is with UPS, yours isn't the only one that's having this issue right now. "Steve this is not in the building, UPS is delayed in scanning as they are still at capacity at our local facility there is nothing I can do my...