Trust me, I have felt your pain, and then was highly chastised via phone call when I finally lost patients after 7 weeks, multiple phone calls, multiple PMs, and posted something about it. I still have a cold lean running condition with mine, and have asked multiple times what data they need and can it be looked at. Never gone any further than them suggesting I replace parts (that I knew wasn't the issue, replaced anyway, and didn't do anything to fix it). I finally gave up. Damn shame too because their transmission tuning is why I use them in the first place.
Just 7 weeks? Haha, I've been waiting for the last 2 tunes I ordered since last Oct - Nov time frame.