Mr White, thank you for the kind words. We are working to get your cc credited. The reason for the initial charge was that SCT standard procedure for a locked programming device is a $150.00 fee. Your device was indeed locked. Our system charged your card and we had to go back in to adjust it manually. Unfortunatley credit card companies do not move with lightning speed so please allow some time for this to show up on your account.
I understand you feel that we are not being fair but as a resolution to this inconvience you had spoken to Jesse earlier and SCT gave you a complete refund for the trouble. Based on your comments, maybe we should reconsider? Maybe after all of your complaining and posting we shouldn't try going above and beyond for you...After all, the device was locked.
In the future I would suggest you have a bit more patience in matters that involve credit card companies.
We appreciate the business of all our customers and look forward to serving you the best way we can.
Charlie
More Power. Less Fuel.
Thanks for the reply and yesterday Jesse did inform me that there will be no charge.
I have always recommended your product and will continue to do so in the future. The problem was not really with the card company, it was the lack of communication that was quite annoying.
I do apoligize for being impatient and again thank you for the support.
However, as for the device being locked, i am not sure you know the complete story on the tuner. It was probably 3 years ago and luckily i had the email that i sent to Felix at SCT.
The device was purchased from Tunable inductions with their tunes installed.The car would not run correctly and after trying some other things,(including SCT tunes via email) it was sentback to SCT to have them load tunes.During this process, my stock tune was lost and SCT was not able to retreive it from the device.At the time, i did not care because i was not going to use the stock tune.
After selling the car, i found out that you need the stock tune to unlock it...so thats when i called.
Probably should have waited a while longer before starting this thread originally, but from my conversations with SCT i was a little upset and just got carried way.I hope this clears things up a little .
Here is the original email from 3 years ago:
From: Charlie White
Sent: Friday, June 15, 2007 1:42 PM
To: '[email protected]'
Subject: customer support issues
Hello Felix, here is an update of the issues that I have had with your product. We talked about this issue About Andy the other day.
Should be receiving the tuner back from Tunable induction Monday,unfortunately 3 days later than I expected.We only have so many nice weekends a year in Michigan and tracks are only open a limited amount of days, so when I next day delivered to Andy`s attn I thought I would get the response he promised ( I thought wrong I guess).
Andy , never did reply to Johns requests so I assume this issue is of no importance to SCT.I never received an explanation of what happened to the tuner and now I do not have any stock tunes for my vehicle.This issue is also obviously of no importance to SCT.
Any reply or response to these issues would be greatly appreciated as I plan on modifying the vehicle in the future and also discussing on line in numerous forums,shows,etc to gain more info on your product and my vehicle.Thanks 
