NotaHybrid
I'm slow
Why can't you guys have a location closer to me! You guys need to stop being so awesome! If only I could get a pair of these '13 style taillights for my birthday coming up...
Sent from my helicopter
Sent from my helicopter
I don't why some of you guys are suprised. AM has always taken care of their customers like this, a reputation truly earned, and a reason why I will spend a little more purchasing through them.
Glad you got taken care of OP.
first off, damn man you have nothing but bad luck, glad Dan is taking care of you, also if you dont want those tails forward them to me
@kona, is talking on the phone THAT big of a problem for you? really?
second alot of places that sponsor forums like to require X posts to show that you are actually active and not a dbag trying to get a easy discount, hell post a "hey heres my car" thread and that will get you moving towards 50 quickly
Ive never had a problem with AM, hell I was even given double discout on my 10-12 style tail lights because they posted a discount code later that day and i off-handedly posted it in a thread.
Well hell guys. AM stepped up the the plate via Dan and did the damn thang! I def was not expecting to see much if any resolution to be honest. My original intent was just to vent and let people know about my experience, well, consider my mind changed. With customer service like this I am a fan for life. I cannot wait to show of my new taillights! Instead of taking the refund Dan offered I asked him if he would mind sending me a GT500 TB adaptor kit, well AM doesn't sell that set up minus the TB anymore, guess what?!! Dan went and pulled the plate and hardware from a TB kit and sent it out anyways! The order shipped today, the very same day I spoke to Dan thru PM.
Dan, and AM, you guys are great, and this def makes it all better, lol. I'm very impressed, and will tell this story every time someone complements my taillights, especially considering I was given then prior to the actual release
On a side not Dan, I got my Exedy setup installed with the SS clutch line and it works beautifully. Gotta get use the new engagement point and firmer pedal, but def a way nicer clutch/flywheel combo then OEM.
Thanks Again Guys!!!
Casey Marino
konakush, kind of a BS post bro. AM is historically top-notch in customer service, even to the point where they sponsor annual car shows and give away items to participants that far out value the minor cost of entry fees. It's like a big ass party.
Any one I ever heard of having problems with a product was always taken care of. I had a problem with a product where the manufacturer was advertising a product that didn't do what they said it would. AM let me keep the original product, gave me a better replacement product for free, and emailed me some coupons. They made up for someone else's mistakes when they had zero obligation too.
You want a good price... instead of demanding it, try realizing you are already getting one. Try being a good customer before complaining that you don't get the same perks as folks who have been doing business with AM for 5 or 6 years.
AM may not have everything; they may not have the "best price" on everything they do sell, but damn bro, they have a great selection, prices are great and their custom service is top notch.
I just don't think it's cool they make you have 50 posts to get the forum code.
I'm already on the forum. I'm here. I'm not making 50 worthless posts to get a discount.
Also several weeks ago they offered a $25 coupon if you ordered >$200 and when I asked for it I was told I was either too late or too early. That was kinda sad.
it's shit like this that's a turnoff to AM, i asked if they'd pricematch a competitor on an item they had. why should I call in? why can't you go see the price for yourself and then offer to match it? why should i waste my precious time calling in when it's a simple YES or NO answer
Hello,
Thanks for mailing in. That's a great question and I wanted to ask if you
can please give us a call so we can take a look with you and see if we're
able to do so.
Thanks' in advance,
Alex
ALEX | CS EMAIL SPECIALIST
866-727-1266
I join forums for DIY and help guides. On occasion I post pictures but I'm a reading forum junkie. Not a posting junkie. I am the epitome of the search button
I'm here, SVT, AllFordMustangs and somewhere else. I just don't feel the need to post all the time.
I have a question
What's the legal reason behind the holdup on Raxiom making 13-14 tails for 10-12? If Raxiom or AM would say something like:
"Listen guys,
We know you really want this but Ford has a patent and we're not going to violate it. So that's that."
instead of "we know of no plans of that product blah blah blah" -- if you know you aren't going to do something just say it???
I don't why some of you guys are suprised. AM has always taken care of their customers like this, a reputation truly earned, and a reason why I will spend a little more purchasing through them.
Glad you got taken care of OP.
I just don't think it's cool they make you have 50 posts to get the forum code.
I'm already on the forum. I'm here. I'm not making 50 worthless posts to get a discount.
Also several weeks ago they offered a $25 coupon if you ordered >$200 and when I asked for it I was told I was either too late or too early. That was kinda sad.
it's shit like this that's a turnoff to AM, i asked if they'd pricematch a competitor on an item they had. why should I call in? why can't you go see the price for yourself and then offer to match it? why should i waste my precious time calling in when it's a simple YES or NO answer
Hello,
Thanks for mailing in. That's a great question and I wanted to ask if you
can please give us a call so we can take a look with you and see if we're
able to do so.
Thanks' in advance,
Alex
ALEX | CS EMAIL SPECIALIST
866-727-1266
And when you do post it's some negative Nancy BS? Hey everyone,I don't wanna contribute to the forum. I just want my forum discount because I'm entitled to it. GTFO.
Again....awesome job Dan. I wish some of the people I work with could have your attitude.