Slow data rate in Livelink

[AHaze]

I've been attempting to datalog my '05 GT for Lito but the data rate is so slow that the logs are pretty much unusable. I'm using an X3 and have tried livelink version 2 as well as 6.3. Neither version receives any data in rapid packet mode. With rapid packet turned off, the graphs look like stairs. Lito did a remote in for me last night and changed some things around but I'm still having the same issues.
Has anyone experienced something similar and found a solution?

 

[MrAwesome987]

Can you try a different laptop?

 

[AHaze]

I tried my sons newer laptop and it won't communicate with the x3 at all. Not sure what's going on there.