I tell you what man this place amazes me more and more every order i make from them .
As most know i destroyed a valve a few weeks back well after a long line of bullshit from mmr i decided to just order the new set and worry about the refund later .
I called and ordered the new set and gaskets from cris at mmr about 2 weeks ago , well i called back yesterday to check on shipment . So here's the revised version , cris quit , invoice never charged/shipped , i was never called nor knew anything until i called to see when they would arrive , still no valves , still no return phone call from mark , nor a refund
.
I had talked to rick the other day via pm about the valves , well he informed me this morning they were in stock . This afternoon i called and spoke with rick about them and ship time . He told me he would check on the wait time and drop-ship rate ect. for me and call me back . Within 5 minutes i had a call back and everything settled and ordered .
I dont know about you fellas but i cannot stand when i get told they will check on something then either not call back or wait a day or longer to reply . When it comes to these guys i have never had this happen , so all i can say is big thanks to rick and livernois . These guys are leader when it comes to customer service to say the least , and i find it speaks volumes for the company . They have the mom and pop service but the knowledge and parts like the best .
AS ALWAYS IT WAS A PLEASURE DOING BUISNESS AND WILL DEFF BE IN CONTACT FOR MORE PARTS
As most know i destroyed a valve a few weeks back well after a long line of bullshit from mmr i decided to just order the new set and worry about the refund later .
I called and ordered the new set and gaskets from cris at mmr about 2 weeks ago , well i called back yesterday to check on shipment . So here's the revised version , cris quit , invoice never charged/shipped , i was never called nor knew anything until i called to see when they would arrive , still no valves , still no return phone call from mark , nor a refund
. I had talked to rick the other day via pm about the valves , well he informed me this morning they were in stock . This afternoon i called and spoke with rick about them and ship time . He told me he would check on the wait time and drop-ship rate ect. for me and call me back . Within 5 minutes i had a call back and everything settled and ordered .
I dont know about you fellas but i cannot stand when i get told they will check on something then either not call back or wait a day or longer to reply . When it comes to these guys i have never had this happen , so all i can say is big thanks to rick and livernois . These guys are leader when it comes to customer service to say the least , and i find it speaks volumes for the company . They have the mom and pop service but the knowledge and parts like the best .
AS ALWAYS IT WAS A PLEASURE DOING BUISNESS AND WILL DEFF BE IN CONTACT FOR MORE PARTS
seriously though, that's bad ass customer service. Props To Livernois!!
