JDM has poor customer service and has a poor relationship with the truth
I contacted JDM on 2/22/16 about a large purchase I wanted to make and the deciding factor was how quickly they would ship my order. Nick told me it would ship from the manufacturer within 1 to 2 days and I should receive it within 6-10 business days. I immediately placed the order (for $6,500) and asked that they send me tracking information once it shipped. I expected tracking information by 2/24.
I emailed on 2/25 and asked whether my order had shipped. No response.
I emailed again on 2/26. No response.
So I called and spoke to Jim Jr. He told me that part of my order was placed on backorder (this was not the whole truth, btw) so it wouldn't ship until 3/1. Needless to say, I was unhappy about it. I let Jim know I was unhappy but left it at that.
I emailed early on 3/1 to see whether my order had shipped. No response
Called and asked for Nick later on 3/1 and was told he was on the phone. I asked to wait. After 5-10 minutes, I was asked whether I wanted to continue to hold or leave a message. I asked that he call me as soon as he was off the phone. Again, no call back.
Called on 3/2 and spoke to Jim Jr. again. He said most of my order was shipped the day before but had to check on the backordered item. He also said he would get tracking information, then call me back with info on the backordered item and the tracking information. No call back.
Emailed again on 3/3 expressing my disappointment and got an email from Nick. It turns out that the shipment was delayed because JDM was placed on a credit hold by the manufacturer. Nick also proceeded to make excuses about why he didn't respond, but what he wrote didn't line up with the facts. He promised to contact me today with an update.
I got a call from Nick today and it turns out my order didn't ship when Jim Jr. said it had. It supposedly shipped today, but who the fuck knows because they still can't provide any tracking information.
I will never, ever, buy anything from JDM again.