I'm writing this because I don't want anyone to get hurt. I don't like to get in the middle of flame wars but there is a LOT of confusion surrounding monotube shocks, and if I can interject something helpful and calming I will try. Both of you are correct, in this instance... you want to remove spring preload AND all internal N2 pressure before cracking open a monotube.
Fact: most Monotube shocks normally have anywhere from 180-300 psi of internal Nitrogen pressure, unlike twin tube shocks - where 15-30 psi is normal, if they have not been "degassed" (which is a gimmick only done when a shock rebuilder has no way of recharging them). We have worked with AST, Moton, MCS, Ohlins, Penske, JRI, Bilstein and a few others, but not all brands and models, of course. The spring preload has a little bearing on that internal pressure, so you will want to remove any spring preload off of the shock when discharging or servicing them. Obviously, or after the internal pressure is released, you would then push the hydraulic fluid out when the hose or fill valve is removed.
Splooge!
If you are going to start "cracking open remote reservoir lines" you need to dump ALL of the N2 pressure, period. And then try to NOT let them leak any fluid when jacking with the remote lines. And likely replace any O-rings you touched. And have some way of recharging the Nitrogen when you are done, before ANY load is placed on them.
99.9% of you reading this should never be contemplating this. If I had a dollar for every time a customer screwed up their monotube shocks because they thought they could "work on them" I'd be a rich man, heh.
Best bet is to
let a qualified shock rebuilder do all of this for you. Why? So you don't hurt yourself. I've seen what can happen when someone inexperienced with monotubes tries to "service" them. Bad things happen. If they are lucky the re-assembled shocks only get full of air pockets and/or the wrong amount of fluid goes back in, making them work for crap. But I've seen shock shafts go flying out of bodies when unscrewed/dissembled wrong, and heard about one noob at a certain shock factory who dug a deep furrow
in his face after he "disassembled" a shock before discharging the Nitrogen pressure. The shaft came shooting up at very high speeds and cut him up badly, then stuck in the ceiling. An inch to the left and it would have gone through his head.
If in doubt about something on your expensive monotube shocks, DON'T TOUCH IT.
Cheers,