Bad Sellers

[notastockdohc]

How'd you get your money back?

 

[slater]

FORD SHOW PARTS - TERRIBLE CUSTOMER SERVICE!!! i mean, the worst ive ever seen. been over four moths and i still dont have a product. no communication at all.

 

[notastockdohc]

If you been ripped off by my09stang or one of his many other names. His real name Anthony Bragg of newjersey please follow the link below and fill it out. Let's work together to nail him. The charges he could face are grand larceny, theift by deception, money laundering. I know he has ripped 6 of us off the total 2000$. He stole 200 from me. Enough complaints he will get arrested and go to jail. This link is an affiliate of the FBI Internet crime division. http://www.ic3.gov/default.aspx

 

[UMI Performance]

UMI PERFORMANCE - terrible customer service and policies

Our policies on our site state 20% restocking fee on all returns. You purchased a strut tower brace then installed a super charger and it would not clear. You were welcome to send it back but like many other companies we charge a restocking fee. These policies are listed for everyone to see.

When a customer purchases in item from us they expect it to be in brand new never used condition. I think you would expect this for a brand new item, correct? When you return an opened item even if it wasn't installed but just sat in place it is going to have a mark or scratch at some point. We can no longer sale that item as new and it needs to be disassembled and re-coated. This cost money to do this. Everyone claims there returned product is in excellent shape but it never is when we receive it and we are forced to take the hit, we refuse to sale damaged or marked items to our customers expecting a new product. This is why all returns are subject to a restocking fee. Many companies including our competitors offer similar restocking fees.

I really feel that not agreeing with our policies on a return does not deserve a post in the bad seller thread?

Ryan

 

[slater]

mmm

 

[19COBRA93]

I don't know any vendor who will pay for the shipping for you to return an item. There are exceptions of course.

If a wrong item was shipped, or it was some sort of screw up on the sellers part, then yeah, they'll generally pay return shipping. But if you're returning a part because you no longer need it, or it didn't end up being what you wanted, then the shipping is on you, and whatever return fees that vendor requires is also on you. That's not an unreasonable request.

 

[KIMMER]

Yeah, i've never had a place pay the shipping for me to return anything at all. That seems pretty standard for any business that i've dealt with. There have been a couple i've dealt with that have gone above and beyond any of my expectations to take care of a mixup for me.

 

[JEWC_Motorsports]

I think that if what slater is saying is true about the panhard bar and that UMI admittedly acknowledged it was a mistake then in that sense they(UMI) should take care of the customer. refund and pay for return shipping.

 

[19COBRA93]

I think that if what slater is saying is true about the panhard bar and that UMI admittedly acknowledged it was a mistake then in that sense they(UMI) should take care of the customer. refund and pay for return shipping.

The shipping and restock charges were for the strut tower brace.

 

[slater]

mmm

 

[UMI Performance]

The panhard bar issue was a little tricky for me and here is why:

In the ad, the heading of the panhard bar states single adjustable and in the write up the description says "The installed Roto-Joint allows for adjustments off the car to quickly lengthen or shorten the panhard bar to the desired length" In the features however our web designer appeared to have copy and pasted "On car adjustable" from another ad. Based on the picture you can see it is not on car adjustable. I understand this is our issue and not the customers and I would have fixed it. However the customer had installed the item and said it would have 300 miles on it before it would be returned. We will GLADLY correct any mistake we made however there is some customer effort that needs to be completed as well, the customer needs to realize they have the incorrect item before installing it and driving it... I think this is fair isn't it? If the customer would have called us once he received the item we could have sent out a replacement with a return tag on the other one.

You did e-mail and I tried to help. Once I found out the item was already on the car I wasn't real sure what to do.... To be honest by e-mails we never know if someone is trying to get something for nothing. Please don't take that the wrong way but it happens a lot.

Here was were I received the information about the strut tower brace- http://www.s197forum.com/forum/showthread.php?t=56637&highlight=umi I was pretty sure it was you that called and wasn't happy with the restocking fee so I assumed this was why you posted. It says in this post it wouldn't clear and this was posted just a few days after the call we received about the same item, restocking fee and return shipping. If the mistake is not ours we do not pay return shipping. If the mistake is ours or a defective, damaged item ect we will pay return shipping.

I am sorry you are unsatisfied with the product, it was a typographical error our our site. So the correct item was sent but there was an error in the features mentioning on car adjustable.

Again I am sorry.
Thank you,
Ryan

 

[slater]

mmm

 

[UMI Performance]

I am sorry for the misunderstand. I never meant you directly wanted something for nothing. I meant we get that a lot when we don't know the customer or who it is. So please don't take it that way. You wouldn't believe the stuff we get so sometimes it ruins it for people who are truly honest...

For example we had a customer break any A-Arm a few weeks ago. Called us mad because he just put it on and immediately it broke, what are we going to do to fix this he ask? We ask for his name and we can't find him in the system, ask for the part # so we can search that way.. nothing. Finally after a lot of searching he says "I bought them from my buddy but they were new and you need to fix this" I say well send me a picture so I can figure out exactly what happened and how and why. Well the picture comes through and the A-Arm is not a UMI A-Arm, it actually looked like a home made job. Even after telling the customer this they continued for awhile to argue it was ours. Sometimes it gets tough for us to know what to do.

Thank you,
Ryan

 

[VTXFrank]

something for nothing? in the email, i explicitly said, return this one, and i would pay the differance of the real on car adjustable. i didnt want anything for free.
you say you tried to help, but all you did was send an email stating the correction had been made on the website and "thanks". so, not sure where the help was? once i emailed asking for a fix, nobody got back to me.
and i didnt know it was the wrong strut tower brace until after i installed it. drove it 65 miles to a shop. asked them why the hell i had a terrible vibration and a bad clank. i am not a car expert. i figured something was wrong when i put it on the car, but, not wanting to sound dumb, i thought maybe i was doing something wrong. the shop was like yeah, this isnt on car adjustable.

im sure plenty of people have had great experiences with UMI. im just not one of them.

Here's my opinion. If you don't know how to identify if a product is what you ordered, if you cannot figure out that something you've recently installed is causing a certain problem and finally, if your pride is such that you will not ask questions but instead, drive the car 65 miles with the undesired part on it, then you take the brunt of the blame. You should immediately STOP installing parts on your car and let a professional do it from now on. Sure, their website was wrong in one part of the description. But in another area, it gave the correct description. YOU, the customer, should have called them before ordering to ensure the proper part was being ordered.

If you aren't willing to pick up the phone and CALL instead of relying only on email, then you obviously aren't too determined to get your issue fixed.

Sounds more to me like you have a problem accepting responsibility for your actions more than UMI has a problem trying to make a customer happy.

 

[stkjock]

thread cleaned up for integrity's sake

posts moved:

http://s197forum.com/forum/showthread.php?t=60374

 

[Lee's05GT]

Just wanted to let everyone know about this, This was nobody I know on here but they tried to buy my mid pipe from me on craigslist so im not sure if there on this forum or any others. They emailed me saying they lived in Jacksonville, FL told me they wanted to buy it and wanted to send a money order, I told them I take paypal it was easier for them, so they didnt have payapl and he said he was out of the country on vacation in London, and he would have his "friend" mail the money order out and he would arrange pick up, so Im thinking if something happens I wont be out of anything since I havent sent it to him yet. Now this is were it starts to get strange, He emails me and says that his "friend" was sending more than one check out and got it mixed up and that the check i would get would be a little over the amount. Here Im thinking $50-$100 more than the price we went over. I got the check it was for $2,950.00!! It was only suppose to be a few hundred dollars! How the hell do you fuck that up! And he tells me when I get it to cash it, then send the rest of the money western union, I was to split the rest of the money send one half to two different people but to the same address. Went to my bank, they told me the cashiers check i got looked fake, they asked where i got it from I told them, and they told me to go to Wells Fargo, since the check was from Wachovia bank. Go down there, the lady could tell right when i handed it to her. She ended up keeping the check and giving me a copy for my records. So I go back home and look at the Fed ex envelope I received with the check in it, It was from a Barry Baker in California, the emails I was getting were from a Ryan Friedel and the other name I got that I was suppose to send the other half of the money to was a Frank Bridge. So If you see those names be careful! Obviously there not that smart to try to scam somebody when they did not even receive the item they were trying to buy.

 

[mac10chap]

Those have been happening just like that for quite some time. Seems that every time you post something on Craigslist, you will get atleast one person try this scam on you. The point is to get you to send the dividend back to them before the bank finds out the money order is a fake.

 

[Lee's05GT]

Those have been happening just like that for quite some time. Seems that every time you post something on Craigslist, you will get atleast one person try this scam on you. The point is to get you to send the dividend back to them before the bank finds out the money order is a fake.

Thats exactly what the people at Bank of America told me, Im glad they go it instead of letting me cash it.

 

[Franchi]

Yeah, that happened to me about 8 years ago when it first started.

Sold a car to a guy in London, he sent me $12k for the car, and 8k ( all on one money order ) to give the shipping company who would pick up the car. I deposited the check, waited a week, bank said it was cleared, paid off the car and paid the $8k to the shipping company when they arrived to get the car.

TWO weeks later, the bank calls me and says the MO was legit but altered. Was for $200, not $20,000. Then in same breathe, asked me how I was going to repay that....

I filed a police report, did everything I could but in the end, car and money was gone.

 

[Lee's05GT]

Yeah, that happened to me about 8 years ago when it first started.

Sold a car to a guy in London, he sent me $12k for the car, and 8k ( all on one money order ) to give the shipping company who would pick up the car. I deposited the check, waited a week, bank said it was cleared, paid off the car and paid the $8k to the shipping company when they arrived to get the car.

TWO weeks later, the bank calls me and says the MO was legit but altered. Was for $200, not $20,000. Then in same breathe, asked me how I was going to repay that....

I filed a police report, did everything I could but in the end, car and money was gone.

wow holy shit that sucks, how the hell could you alter it from 20k to 200?