Who is that in reference to? Steve? By him spouting off bad advice and shady customer service that would indicate not giving a fuck; Chris's Mom Liz? Her lack of customer service/rudeness on the phone would indicate not giving a fuck; BBR as a company calling out Beefcake and then not having the common courtesy to show up/call/text/email the man they called out when they knew a week in advance that they would not make the race clearly states "BBR DOES NOT GIVE A FUCK"...
Glad you are happy with them they have not done people on this forum well although I have to admit when a poll was conducted on here about a year ago it was 50/50 on who had good/bad experiences with BBR...and all shops will have their fair share of happy/unhappy customers.