Did I get ripped by bbr.

[slvr08gt]

it was a service that was still being worked on. We sent him a revision and he stated that he wanted to wait until he got it on a dyno... which he did. He brought it to the dyno facility and the tuner from that shop actually called us with a few questions b/c the start up MAF count that he even had for this same exact kit was so far off. It ends up that even the tuner at the dyno facility spent a few hours trying to dial in the MAF on this car b/c something was not right. It wasn't so much that our tune was off, it was something installed incorrectly on the car, which was fixed by the dyno shop he brought the car to.



We were dealing with him from day one. Back and forth through phone calls and e-mails. I know for a fact b/c I spoke with him in order to transfer him to Steve. This went on for some time. Then we got a fax for a charge back and we then stopped working with him since it was a claim case. That went on for a few days and the CC company did their investigation. We forwarded them all the info from e-mails and invoices. They deemed it a service and rejected his claim. So he's obviously upset... I'm sure anyone would be. But to say that we didn't offer to help is pure B.S. We did help and he cut our help off before it was complete.

Just my 02. cents, but if a customer of mine started a CC claim against my "service", I wouldn't take that as the "green light" to stop helping them. I would take it as the "green light" to get the tune right.

-Nick

 

[Bodam]

I think if BBR made more of an attempt to fix these problems immediately, they wouldn't escalate to this point. This thread has been going for a long time. The community gets the feeling that no one at BBR cares about their customers, because you guys fail to address any issues. But you have no problem waiting until “enough is enough” and you attack the OP personally.

If the OP is wrong, state your case why. If he is right, then step up and take care of it. I know it sucks to give back money, but if you treat your customer’s right, they will always spend that refund with you again, and again.

Personally, I don’t care how you run your business, but my opinion is, if you jumped on these issues before they grew into a 20 page thread, you could at least try and control the thread.

The only posts I ever see on this forum from you guys are either totally non-auto related, or to boast about a new product. You offer no tech knowledge, and definitely offer no customer follow-up or service.

I’m just giving my opinion, I know BBR’s reputation is pretty poor right now, but I think if you guys would jump on these threads sooner, and do a better job at making things right, you guys could repair it, and build back some of the business that you are losing because of it.

 

[Seer]

I'm just posting to answer the OP's original question again this week.

The answer is, yes.

 

[Pike2244]

Don't mean to bash but I feel we won't hear anything else from the guys @ bbr fro another 20 pages...

 

[*JZ*]

I think if BBR made more of an attempt to fix these problems immediately, they wouldn't escalate to this point. This thread has been going for a long time. The community gets the feeling that no one at BBR cares about their customers, because you guys fail to address any issues. But you have no problem waiting until “enough is enough” and you attack the OP personally.

If the OP is wrong, state your case why. If he is right, then step up and take care of it. I know it sucks to give back money, but if you treat your customer’s right, they will always spend that refund with you again, and again.

Personally, I don’t care how you run your business, but my opinion is, if you jumped on these issues before they grew into a 20 page thread, you could at least try and control the thread.

The only posts I ever see on this forum from you guys are either totally non-auto related, or to boast about a new product. You offer no tech knowledge, and definitely offer no customer follow-up or service.

I’m just giving my opinion, I know BBR’s reputation is pretty poor right now, but I think if you guys would jump on these threads sooner, and do a better job at making things right, you guys could repair it, and build back some of the business that you are losing because of it.

See, that's just it. We do try and fix any and all issues immediately when they happen. But you won't her about that in threads like this. You'll hear the side of the story that they want you to hear. But keep in mind, there is always 3 sides to every story. Side A - Side B and the TRUTH. I try and come on here as much as possible. But I only work here maybe 3 -4 days a week for a few hours a day. I work for time as a FF/EMT. I work here part time to fill in time and to work with my hobby. you can ask anyone on here. I really do care about people. I try and help out as much as I can. Problem or no problem. I have given folks my personal cell number when I know they are doing tasks themselves over a weekend... so that if they have an issue they can call me... some have and some haven't called. I try and make more people friends than customers. That's me and that's who I am.

Here is the issue that the OP had. He purchased a tune for a forced induction application. It was a USED Procharger D-1SC system. I'm going to emphasize on USED... b/c once he got the original tune we sent him the car wasn't running correctly. he got in touch with us ASAP...Just like we would expect anyone to do. Myself included. Steve and him talked and Steve went over datalogging the car. Josh did a datalog, however, there was information missing from what datalog. Without the info, no adjustments could be made. We then spoke again and explained it to him that without the proper info, it would be blind attempts at correcting the problem... So again, he datalogged... same issue. He was missing KEY information. So Chris (owner/tuner) spoke with Josh on the phone and went over everything in extreme detail on what is needed and how to do it. This was done and we go the datalog back and we noticed that this car was off not a little but a lot. It was running very rich. This being said we wanted to know more about this USED kit that he had. MAF location, size...etc... He came back and said it was in between the intercooler and the throttle body.... Well, we needed to know the exact location since Procharged did have numerous revisions to this kit putting the MAF in different locations. he never got back with us on that. So Chris sent another revision based on another configuration of this kit and Josh said that he was just going to take it to a local dyno center.... Which he did.
We got a call from this dyno center and the tuner stated that there was something wrong with this kit b/c even his files were very different. It took this tuner over 3 hours to just dial in the MAF counts for this car b/c of the issues this car had... So Josh never gave us a complete chance of completing our tuning... If he would have allowed us to work with him, this could have been figured out. But he decided against it. That is his prerogative.

 

[*JZ*]

Don't mean to bash but I feel we won't hear anything else from the guys @ bbr fro another 20 pages...

You are wrong my friend. This is getting fixed today.

I'm tired of the same 5-6 guys coming on to every thread we are a part of and bashing us.

 

[Pike2244]

This is the first time I said anything but good call!

 

[Seer]

You are wrong my friend. This is getting fixed today.

I'm tired of the same 5-6 guys coming on to every thread we are a part of and bashing us.

Hmm, I'm betting I'm lumped in that list.

I'm tired of the same shop ripping people off and providing terrible customer service. As well as lying about results or hyping products that do not work.

 

[slvr08gt]

I'm just posting to answer the OP's original question again this week.

The answer is, yes.

LOL

See, that's just it. We do try and fix any and all issues immediately when they happen. But you won't her about that in threads like this. You'll hear the side of the story that they want you to hear. But keep in mind, there is always 3 sides to every story. Side A - Side B and the TRUTH. I try and come on here as much as possible. But I only work here maybe 3 -4 days a week for a few hours a day. I work for time as a FF/EMT. I work here part time to fill in time and to work with my hobby. you can ask anyone on here. I really do care about people. I try and help out as much as I can. Problem or no problem. I have given folks my personal cell number when I know they are doing tasks themselves over a weekend... so that if they have an issue they can call me... some have and some haven't called. I try and make more people friends than customers. That's me and that's who I am.

Here is the issue that the OP had. He purchased a tune for a forced induction application. It was a USED Procharger D-1SC system. I'm going to emphasize on USED... b/c once he got the original tune we sent him the car wasn't running correctly. he got in touch with us ASAP...Just like we would expect anyone to do. Myself included. Steve and him talked and Steve went over datalogging the car. Josh did a datalog, however, there was information missing from what datalog. Without the info, no adjustments could be made. We then spoke again and explained it to him that without the proper info, it would be blind attempts at correcting the problem... So again, he datalogged... same issue. He was missing KEY information. So Chris (owner/tuner) spoke with Josh on the phone and went over everything in extreme detail on what is needed and how to do it. This was done and we go the datalog back and we noticed that this car was off not a little but a lot. It was running very rich. This being said we wanted to know more about this USED kit that he had. MAF location, size...etc... He came back and said it was in between the intercooler and the throttle body.... Well, we needed to know the exact location since Procharged did have numerous revisions to this kit putting the MAF in different locations. he never got back with us on that. So Chris sent another revision based on another configuration of this kit and Josh said that he was just going to take it to a local dyno center.... Which he did.
We got a call from this dyno center and the tuner stated that there was something wrong with this kit b/c even his files were very different. It took this tuner over 3 hours to just dial in the MAF counts for this car b/c of the issues this car had... So Josh never gave us a complete chance of completing our tuning... If he would have allowed us to work with him, this could have been figured out. But he decided against it. That is his prerogative.

Its hard for the community to SEE a business taking care of a situation when the buisness makes a total of 3 replys.

 

[Shaffe]

 

[*JZ*]

Its hard for the community to SEE a business taking care of a situation when the buisness makes a total of 3 replys.

So b/c we are not taking the drama to the forums... we're in the wrong?

You want Drama go watch TNT

 

[AnotherS197GT]

So b/c we are not taking the drama to the forums... we're in the wrong?

You want Drama go watch TNT

Whats dramatic about fixing a problem that someone has with a service or part? Its obvious how damaging having threads like this can be to your reputation. Slinging insults back and forth is drama, resolving an issue is good business practice. You could have come in here a month and 20 pages ago, but chose to ignore it. Turning a blind eye doesn't reflect well on you, whether its your intention to ignore the issue or not. I can't imagine that you didn't have any clue about this thread.

 

[*JZ*]

Hmm, I'm betting I'm lumped in that list.

I'm tired of the same shop ripping people off and providing terrible customer service. As well as lying about results or hyping products that do not work.

You sir are top 3 in that list.

We've provided excellent customer service for your boy and many other customers before and after him.

Whats dramatic about fixing a problem that someone has with a service or part? Its obvious how damaging having threads like this can be to your reputation. Slinging insults back and forth is drama, resolving an issue is good business practice. You could have come in here a month and 20 pages ago, but chose to ignore it.

Again... I'm not here all the time. This is a part time gig for me. I saw this thread, read it and then posted.

 

[Pike2244]

That is your customer base so I would assume any question; bad or good you would want to address before it gets out of hand.... If there are still unresolved question what would you expect to happen if you just sit there????

 

[Seer]

You sir are top 3 in that list.

We've provided excellent customer service for your boy and many other customers before and after him.

You sir are not even on my list of vendors I'll do business with.

According to my friend you need to look up the definition of customer service because it escapes you.

Maybe you guys should take sometime away from stuffing ballot boxes from a competition you guys did horrible from and take some entry level business courses.

 

[CPRsm]

it was a service that was still being worked on. We sent him a revision and he stated that he wanted to wait until he got it on a dyno... which he did. He brought it to the dyno facility and the tuner from that shop actually called us with a few questions b/c the start up MAF count that he even had for this same exact kit was so far off. It ends up that even the tuner at the dyno facility spent a few hours trying to dial in the MAF on this car b/c something was not right. It wasn't so much that our tune was off, it was something installed incorrectly on the car, which was fixed by the dyno shop he brought the car to.

I'd like to hear what the OP has to say about this. If it's true and there was a mechanical issue, and you can't be held responsible.

Just my 02. cents, but if a customer of mine started a CC claim against my "service", I wouldn't take that as the "green light" to stop helping them.

I would see it like that. If someone is charging their card back it means they are done dealing with it and not looking to take it any further with me.

 

[Pike2244]

Agree with the above about if there was mechanical issue.

 

[Seer]

I'd like to hear what the OP has to say about this. If it's true and there was a mechanical issue, and you can't be held responsible.



I would see it like that. If someone is charging their card back it means they are done dealing with it and not looking to take it any further with me.

Agreed, but lets be fair, BBR basically told him to go pound sand.

 

[UltraKla$$ic]

I'd like to hear what the OP has to say about this. If it's true and there was a mechanical issue, and you can't be held responsible.

This!

 

[AnotherS197GT]

Again... I'm not here all the time. This is a part time gig for me. I saw this thread, read it and then posted.

Maybe its time to start keeping a closer eye on this side of the forum, and not just your vendor forum. I've never bought anything from BBR, but the way that the few issues I've seen on this forum are handled, I highly doubt I ever will. I'm not trying to be a dick, but public image and feedback are going to be huge for your business. Granted, only negative things blow up this big, but the lack of responses from your company gives the impression that you don't care. It seems like all I see from BBR is posts about buying the stuff you are selling. Everyone makes mistakes, and I don't think the tune is the mistake in this thread. I think its the lack of feedback from BBR.