So I've been in sales for as long as I can remember and have even supervised salesmen. It really frustrates me when I see someone lose a sale when the deal was pretty much already closed. The reason I am writing this is because I tried to purchase a product from a vendor(UPR products). I'm not the type of person that calls and asks a billion questions and then doesn't buy anything. If I'm calling a vendor it's because I'm gonna buy something unless the salesman talks me out of it(in which case he did). So I called UPR to order a billet grille. If it had the right amount of bars in the billet grille(I like the grilles with approx. 7 bars) then I would buy it. So I asked the salesman, "how many bars does the grille have?" His response was, " it covers from the top of the grille to the bottom." Refraining from making a sarcastic remark I said, " so you don't know how many bars are in your grille?" He says, "No." Ok then nevermind I'll figure out something else. Wow if that was my salesman he'd better find out how many bars are on that grille. I just can't believe as bad as companies are doing right now that someone would not take initiative to close the sale. Sad but I guess not everyone cares.
This is the typical bullshit you get from aftermarket parts dealers. I swear I don't get it. I bought and X-cal 3 from dallas Mustang and was told I would get a custome tune to go with it. What I got was a "lick and a kiss" tune that made my car shift into overdrive at anything over 30 miles and hour and ran a full half second slower than my "canned" Diablosport tune". When I went back to ask them to "unlock" it or open up some of the other menu's, it was on a day that the whole fucking city was iced over (no I didn't go in my car, went in the wifes car) and there wasn't a soul in there. When one of the counter guys finally got off his personal phone call 15 minutes after I got there, I made my request and he said the guy that does that is gone to lunch.
I said "man, I just called 15 minutes ago and told him I was on my way and he said he would be here. THen I said in a less than pleased voice "God Dammit this is a fucked up way to run a business. The counter guys says "hey, hey,hey if you're gonna talk like that you're gonna half to leave the store." I said sure, I'll leave this fucking poor excuse for a store, contact SCT and tell them how you refused to help with their product you are selling and also that you do not honor your commitment to the customers that you sell their product to. Thne I said "I want to talk to the manager", they said he's not here. I said well whats his phone number. he says"we don't have it",
I said fine, just more for me to complain to SCT about your half assed organization.
The next day I get an email from their customer service dept apologizing for any inconvenience I may have had with my purchased product.
I replied, give the manager's or store owners phone number. I never heard from them again.
If you want to start a fire under me, ask me about aftermarket dealers........lol
FUCK "EM