I get it, I really do.
I also own two Honda’s.
At the Honda dealer, my service advisor and I discuss any issues I have and whether I want to drop-off or wait.
They set up an appointment time if I wish to wait. I show up on-time and a service advisor meets me, signs me in, gets my keys and offers me free coffee and donuts while a tech takes my car and fixes it while I wait.
At some of the dealers, they have windows where you can watch the tech work on your car at a “window bar”.
They fix me quickly, explain what they did, and I’m off.
To me, that’s good customer service - and what I now expect. I know I’m not “the only one”, but I like to be treated like I am and I like them to respect my time as I respect their time and their schedule by showing-up on-time.
Not all dealers can attain that level of excellence, but many do. I think it is a good goal to strive for.
I did find a great Ford dealer that works like that - and I’ll continue using them.
Anyway...back on topic...my airbag swaps took :20 and I was on my way. I made first-thing-in-the-morning appointments and waited while they swapped them. I had to have two separate visits since the airbags were not both available at the same time due to the widespread Takata recall and them being like finding hen’s teeth in rarity.
Don’t delay getting them swapped; metal schrapnel in your face and eyes and blindness / death are the possible results of a malfunction on a faulty bag.