Did I get ripped by bbr.

[BlackSunshine]

No silence, they're here.

John's been welcoming in new members.

I think they just won't post here in this thread. At this point, nothing to gain from it from their perspective.

Almost like the window of opportunity is closed for this to be rectified correctly and they cannot save face.

If they come in here, they'll be slammed and can't redeem themselves regardless.

Most likely, the thread will die out once everyone see's that we've got the one and only reply here from anyone at BBR.

A lot of guys are saying to blame Chris, or to not blame Steve and John.

To be honest, does it matter? The blame game is for the owner of the business to play.

To us as a consumer, it really shouldn't matter. Chris, John, Steve, and even Liz are the face of BBR. Anything that any of these guys do can and will influence the way the consumer views "BBR".

Chris will ultimately be the one who risks most here as its his baby, but his employees have their hands in how those risks play out.

One bad call on any of their parts will produce a negative view on the company as a whole.

In this case, they are seemingly satisfied with the resolution here and have moved on.

Agreed, in the corporate world, this tactic is commonly used and just shows the company to shift efforts in other locations then circle back when they are no longer the hot topic.

+1 Exactly as stated above.

Soooo when there's a customer problem they run and hide? Great customer service!

Sent from my ADR6300 using Tapatalk

They didn't run and hide. Steve came on, said his piece and the company stance on the subject.

"No refund as services were provided. Customer refused store credit as solution to problem".

Case closed. Now whether or not you agree with this is not the issue. Would it have been much easier and benneficial to handle this in another way?.......probably, but they choose to run their bussiness the way they choose and it will ultimately decide the outcome/fallout from situations like these. Not you, I, nor anyone else can make decisions for BBR. Cut your losses and let them burn for it.

Just as an FYI, I work for a large finacial institution's Credit Cards division and deal with chargebacks on a daily basis. Winning a dispute in this case will be difficult. There are only a handful of legitimate reason codes we can use in order to charge a merchant back and none of them are appropriate for this situation. In the end, when all is said and done, I think either the OP's Card issuer will challenge his dispute and hold him liable or if they don't want the earful, they will eat it themselves. Only time will tell.

Edit: I was just reviewing some regulations listed here:

http://usa.visa.com/download/merchants/chargeback-management-guidelines-for-visa-merchants.pdf

And it might be possible to go after them for Reason Code 53: Not as Described or Defective Merchandise. Wouldn't guarantee it, but it may be a possibility. On a side note, I suggest giving that a read as it will give you some insight as to what you can and can not claim.

 

[BAKnBLK2010]

Naturally BBR would want to issue a store credit rather than refund his money. If they refund his money they make zero profit on the transaction. If they issue a store credit they stand to gain a 50% profit on whatever items the OP would choose to purchase with his store credit. This is a shitty way to do business if you ask me.

 

[19COBRA93]

If they issue a store credit they stand to gain a 50% profit on whatever items the OP would choose to purchase

Not taking sides here, but there is not likely a 50% markup on items sold. With the internet and strong competitive pricing, markup on most items is closer to 15-20%. Sometimes less, sometimes more. Regardless of the amount, you're on the right track.

 

[08fordgt]

I must say after reading this board for a while I feel fortunate to have a great tuner living near by. His name is Tony Gunyon and his company is Tuners Inc in OP Florida. The dude is one of the best and flies all over the world to tune cars, in fact he is in San Diego this week. Since all engines are diffrent and with all the diffrent bolt ons...ETC I can't imagine using tune sent via mail. maybe Im just lucky

Where is his shop? Where is op Florida?

 

[BlackSunshine]

Naturally BBR would want to issue a store credit rather than refund his money. If they refund his money they make zero profit on the transaction. If they issue a store credit they stand to gain a 50% profit on whatever items the OP would choose to purchase with his store credit. This is a shitty way to do business if you ask me.

Not taking sides here, but there is not likely a 50% markup on items sold. With the internet and strong competitive pricing, markup on most items is closer to 15-20%. Sometimes less, sometimes more. Regardless of the amount, you're on the right track.

You're both right. Fact of the matter is, it doesn't mean they don't have a right to operate in that way. Shitty? sure. Legal? let Visa fight that battle.

 

[08fordgt]

I must say I have seen too many threads regarding this company and their return policy and customer service. Customer service is #1 priority for me, Look we are not perfect but atone for your short comings, and make it right by the customer, we all work hard for our money so when we spend it and you crap on us it's just total disrespect. Their mistakes have the potential of costing us thousands of $$'s. I'll never buy from or recommend a company that has total disregard for us and our cars.

^what he said.
Customer service is #1
If wronged, make it right
Hard earned money, need it back!
Lost a customer here.

 

[Wnt2gofst]

+1 Exactly as stated above.



They didn't run and hide. Steve came on, said his piece and the company stance on the subject.

"No refund as services were provided. Customer refused store credit as solution to problem".

Case closed. Now whether or not you agree with this is not the issue. Would it have been much easier and benneficial to handle this in another way?.......probably, but they choose to run their bussiness the way they choose and it will ultimately decide the outcome/fallout from situations like these. Not you, I, nor anyone else can make decisions for BBR. Cut your losses and let them burn for it.

Just as an FYI, I work for a large finacial institution's Credit Cards division and deal with chargebacks on a daily basis. Winning a dispute in this case will be difficult. There are only a handful of legitimate reason codes we can use in order to charge a merchant back and none of them are appropriate for this situation. In the end, when all is said and done, I think either the OP's Card issuer will challenge his dispute and hold him liable or if they don't want the earful, they will eat it themselves. Only time will tell.

Edit: I was just reviewing some regulations listed here:

http://usa.visa.com/download/merchants/chargeback-management-guidelines-for-visa-merchants.pdf

And it might be possible to go after them for Reason Code 53: Not as Described or Defective Merchandise. Wouldn't guarantee it, but it may be a possibility. On a side note, I suggest giving that a read as it will give you some insight as to what you can and can not claim.

I can use this with the maf I bought.

Samsung Galaxy 2-better then your iPhone..

 

[notastockdohc]

I can't beleive this, bbr treated me good I met Steve at nmra bowling green seemed like a great guy seemed like they had a great company. Hate to see it all go down like this.

 

[Lee's05GT]

Where is his shop? Where is op Florida?

Orange park,Florida in Jacksonville. Hurricane performance is the shop, nothing but a bunch of good guys working there.

Sent from my ADR6300 using Tapatalk

 

[08fordgt]

Sorry for posting so much back to back. Kind of catching up on the thread.
And I don't want to break any rules but maybe if you start another thread with a poll...And link it here so ppl know to go to it.

Just state what they did.
And then we vote on whether they should give you a refund.
And also vote on whether bbr has lost or kept a potential buyer.
Ex.

+1 give money back
+1 lost customer unless/until they refund money
+1 customer service is bad

Or

+1 store credit
+1 still do business with them

With a talley.
Maybe they will see how many ppl they lost over this one event. And potential money. And they will change their mind as long as ppl do it tactfully.
Just a thought on trying to amend this.

 

[skwerl]

No, that would just be more of the same.

 

[Shaffe]

Only one thing to sum this thread up

 

[cwhit23]

^^ A big white box? lulz

 

[AnotherS197GT]

^^ A big white box? lulz

Exactly. Its nothing

 

[06silverbullet]

oh lord just finished readin the RTR thread sweet baby jesus that was hilarious

 

[gtmiller1001]

Not taking sides here, but there is not likely a 50% markup on items sold. With the internet and strong competitive pricing, markup on most items is closer to 15-20%. Sometimes less, sometimes more. Regardless of the amount, you're on the right track.

Well, during negotiations in my case Liz said they make LESS THAN 6% on a PC kit or a hellion kit. I find that basically impossible to believe, but that's what she said.

 

[JEWC_Motorsports]

Greg all i can say is JUST DO IT!!!!!!!!!!!!!!!!!!!!! LOL

 

[bmaxwell]

I am sure they just think they have so much more business that losing our forum won't effect them much

 

[waketek516]

oh lord just finished readin the RTR thread sweet baby jesus that was hilarious

Its not an official RTR unless they install everything themselves (including the floormats?!?!)

 

[Hufen]

Well, during negotiations in my case Liz said they make LESS THAN 6% on a PC kit or a hellion kit. I find that basically impossible to believe, but that's what she said.

Not sure on those companies, but typical whipple markup is 10% on the new 11+

I really think liz was just making up numbers...