WTBTraction
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- Dec 23, 2010
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Bad Experience with Brenspeed
I dont know what happened in the past few years, but their turnaround times are horrible. Mind you, I spent almost 6 grand in the past with them for the supercharger and tuning on my S197. So I has hoping for another great experience.
Ordered an XCAL4 a few weeks ago with the intent to have some tunes on file for my STOCK vehicle (no intake). Got the XCAL, and was told unless I pay $50 I cant get the tunes in 24hours or whatever.
Their official policy is 5-7 business days for custom tuning...okay cool. I messaged earlier this week and was maybe hoping I could get it early. (Tuner ordered on the 10th) and they told me their only tuner was out racing this week and wont be back until Thursday.
^which was the 10th
I messaged on Thursday and was hoping to get the tunes by Friday maybe and was told to expect the tunes on Friday by 5pm.
Well, emailed and no response, they're closed.
I just have a stock car, and wanted to have some 93 octane tunes on file, but whatever. Just thought Id post this to advise anyone looking at Brenspeed, to look elsewhere. Deadlines I guess dont matter if you arent spending a lot of money.
Fast forward I get a response back and the guy working there put my stuff in the wrong folder which sat around too long.
I installed their 93 octane tune, and they set the fan settings so low they're always running and sounds like a jet plane taking off at idle when its above 200*. Not anywhere near stock.
Well I inquired about a tune revision and this is the response given back.
I respond back with:
Most likely? Is the tuner not available again until then? It takes almost a month to get my tunes, and a simple change takes almost a week? I was about to place an order for an intake this week, but if it takes this long for a stock car...
He send this back
I guess racing and having fun is more important than customer cars.
The old Brenspeed is gone. Typically Im really patient, but the fact they put little attention to their customers after they get their money now, makes feel really apprehensive dealing with a company for another large purchase. Maybe they've outgrown helping the little guys anymore and only truly deal with the big spenders.
Ill probably end up going with someone else now for future tuning.
I dont know what happened in the past few years, but their turnaround times are horrible. Mind you, I spent almost 6 grand in the past with them for the supercharger and tuning on my S197. So I has hoping for another great experience.
Ordered an XCAL4 a few weeks ago with the intent to have some tunes on file for my STOCK vehicle (no intake). Got the XCAL, and was told unless I pay $50 I cant get the tunes in 24hours or whatever.
Their official policy is 5-7 business days for custom tuning...okay cool. I messaged earlier this week and was maybe hoping I could get it early. (Tuner ordered on the 10th) and they told me their only tuner was out racing this week and wont be back until Thursday.
^which was the 10th
I messaged on Thursday and was hoping to get the tunes by Friday maybe and was told to expect the tunes on Friday by 5pm.
Well, emailed and no response, they're closed.
I just have a stock car, and wanted to have some 93 octane tunes on file, but whatever. Just thought Id post this to advise anyone looking at Brenspeed, to look elsewhere. Deadlines I guess dont matter if you arent spending a lot of money.
Fast forward I get a response back and the guy working there put my stuff in the wrong folder which sat around too long.
I installed their 93 octane tune, and they set the fan settings so low they're always running and sounds like a jet plane taking off at idle when its above 200*. Not anywhere near stock.
Well I inquired about a tune revision and this is the response given back.
I respond back with:
Most likely? Is the tuner not available again until then? It takes almost a month to get my tunes, and a simple change takes almost a week? I was about to place an order for an intake this week, but if it takes this long for a stock car...
He send this back
I guess racing and having fun is more important than customer cars.
The old Brenspeed is gone. Typically Im really patient, but the fact they put little attention to their customers after they get their money now, makes feel really apprehensive dealing with a company for another large purchase. Maybe they've outgrown helping the little guys anymore and only truly deal with the big spenders.
Ill probably end up going with someone else now for future tuning.
Last edited:
All because they wont be available because hes racing on Friday . Same excuse they told me last time and it took 3 weeks to get. 
