Don't Use Them!

Discussion in 'CarParts.com' started by Jordan, Sep 7, 2020.

  1. Jordan

    Jordan Junior Member

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    I bought a set of fog lights on their website and they said both were in stock when I purchased them. A day later I received an email that the right fog light shipped and had nothing about the other. The next day I received an email that the left fog light was out of stock and they refunded me the money. The right fog light came in a week later and before I received it I already filled out a return request. I got approval but the shipping label I received seemed very sketchy and I wasn't about to print it off and ship it without confirmation that this was the correct place to ship. I called CarParts.com and the operator said said I would be on hold for 7 minutes, well that turned out to be 34 minutes. Once I finally got someone on the phone we went through the process of the return again. The lady was kind but seemed a little off, she said she was going to put me on hold to get the shipping label printed and BAM she hung up on me. Needless to say I'm trying to figure out if I got scammed or not. If anyone has a similar experience please let me know. I'm $50 in the hole right now.

    WILL NEVER USE CarParts.com AGAIN! And you should think twice before using them.
     
  2. skwerl

    skwerl tree hugger

    15,599
    454
    Call the number on the back of your credit card. Hopefully you weren't foolish enough to pay with a debit card.
     
  3. mrdale14424

    mrdale14424 Junior Member

    7
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    Thanks for the "heads op" with your experience.
    I removed them from my bookmarks for parts catalogs for any of my cars.
     
  4. Iceman62

    Iceman62 Bullitt 6005

    794
    128
    Have you tried calling back...can't count how many times I got hung-up, but called right back. They're human too & sometimes hit the wrong button...give them a call-back to at least right their wrong before going off the deep-end.
     
    Gabe likes this.
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