Did I get ripped by bbr.

[muztangman93]

Lol I read about them after I thought since they were a site vendor it would be all good. The funny thing is they contacted me saying it would be absolutely no problem download and enjoy. Yeah right.

 

[808muscle]

Do the charge back now. They had their chance. I really dont understand why some companies treat their customers shitty when they know the internet is the gathering place for all us enthusiasts. Bad word of mouth carries for a long time.

I pm'd bbr once about a tune for my car. I wanted a 12.9 tune for bracket racing and my car runs middle to low 12s. Their response was thats illegal and you would get kicked off the track. Seriously, do they really think they know the rules at my track 5000 miles away? I am glad I didnt spend my money with them.

 

[Lee's05GT]

If its not one thing its another. Its kinda sad to see a good company spiral down the drain so quickly.

Sent from my ADR6300 using Tapatalk

 

[S197 GT]

Sounds like you did.

The silence kinda solidifies it as well.

I'm not surprised, they shafted me as a mod, so they'll do it to anyone.

With the increased staffing, I was under the impression the service would become better...

Good luck man.

 

[SteveP]

Josh,

First thing I would like to say is I am sorry. As stated in our emails and phone calls, I did try to see what could be done to help you since our first conversation. Your set up is something we have tuned many times. But, tunes do need adjustments from time to time. I also explained to you that because your kit is a used system and Procharger has made a few different revisions to their kits with MAF locations, it may also need to be adjusted. You agreed to this when I said it may need a datalog after the first tune is sent. This is why livelink is a great product that everyone can use. Your first set up datalogs were showing us that your front 02 sensors were not reading correctly. As explained over the phone by Chris and myself, you seemed okay and worked with us. Chris sent a configuration for livelink and then had you send the information that he requested. This then showed your front 02s working. With that datalog, it showed you were about 10% to rich. Corrections were made and a new tune was sent out in a timely manner.(about 48 hrs) At this time, you notified us you were taking it to a dyno.

After this, I informed you that we would give you a full store credit for the amount you were charged. We did offer you our service and did what we could to help you. Because of our store policy, we do not refund mail order tunes. In this case, because I wanted you to enjoy your car, this was what we could do. I have enjoyed talking to you and you are very nice person.

 

[Rasmus]

Since Steve has been catching a lot of shit lately, I'll just mention that I've met him a couple of times, and even bought a pair of mufflers from him. It was all good.

Now, as for this? Holy crap, talk about bad customer service. If BBR couldn't provide the service, they shouldn't have taken the money.

 

[AbdullaGT500]

That is possibly one of the worst replies from a vendor that I've seen. Procharger made how many changes to their maf locations? Two? The car should at least run and drive with a basic start up tune. How are you seeing how rich it is without a wideband? 48 hours is a timely manner for a tune that was already written?

BBR<MMR.

 

[HEMI LOL]

ooooooooooooooo dogie.

 

[19COBRA93]

FWIW, I enlisted BBR to have a shot at getting me a decent tune for my Procharged setup. They told me right from the start I have an unusual setup, and they likely wouldn't be able to nail it down. They sent me several tunes with apparent changes. In the end, it just wasn't working as I couldn't even drive on any of the tunes, so they refunded me my money (this was about a year ago, it seems they've changed their policy since) and on my way I went. I feel they did what they could with what I provided them, and feel I was treated fair. My setup (not all that different from yours) was apparently difficult for a lot of tuners.

 

[UltraKla$$ic]

ooooooooooooooo dogie.

 

[S197 GT]

48 hours is a timely manner for a tune that was already written?

BBR<MMR.

Yep. My revision took months, with lies about "just finishing it up will email it tonight" for weeks.

I didn't get a revision until after I bought a new tune (flawless) from another tuner and made my 15th complaint.

Just like you guys, my complaints were completely ignored.

I've paid for the 2011 Calender well before the first of the year, and I got the Calender sometime in March after making several calls.

Horrible service, the apitamy of saying "Fuck you" once the money has exchanged hands.

Seeing this exact pattern being repeated over and over again is not good.

I feel like it's 2006 all over again. You guys rebuilt your reputation, why are you guys letting it slip again?

 

[VTXFrank]

Had a bbr tune. Gave them three chances to fix the 1st tune that was just pure SHIT! 3 datalogs & a few weeks later I opted to go w/ a different company & the tune was great on the 1st shot. Keep in mind I just have a typical bolt on car just like all the other mustangs running around. The 1st time i contacted them it was some guy on the phone(cant remember the name) and right off the bat i thought "well this will be a waste of my money" b/c whoever it was didnt know anything(not what a person wants from a member of a tuning company on the phone) and sounded just like Napolean Dynamite saying "ahhhhhh ahhhhh ok sniffle ahhhhh".

Then they posted a thread about a car that came all the way from Alaska to Fl for some in shop work. The car had been in Fl since this summer & he just had the Alaska tags but they tried to make it seem like look how good we are that somebody drove all this way for us. I called them out, no response.

Same here. Worst tune I ever had was from BBR. I've not called them out on it because it was roughly 8 months ago that this happened. Since I basically got the tune for free though, I wasn't out any money and decided not to make a big deal of it. But with the way BBR has been representing themselves as of late, there you go.

Josh,

First thing I would like to say is I am sorry. As stated in our emails and phone calls, I did try to see what could be done to help you since our first conversation. Your set up is something we have tuned many times. But, tunes do need adjustments from time to time. I also explained to you that because your kit is a used system and Procharger has made a few different revisions to their kits with MAF locations, it may also need to be adjusted. You agreed to this when I said it may need a datalog after the first tune is sent. This is why livelink is a great product that everyone can use. Your first set up datalogs were showing us that your front 02 sensors were not reading correctly. As explained over the phone by Chris and myself, you seemed okay and worked with us. Chris sent a configuration for livelink and then had you send the information that he requested. This then showed your front 02s working. With that datalog, it showed you were about 10% to rich. Corrections were made and a new tune was sent out in a timely manner.(about 48 hrs) At this time, you notified us you were taking it to a dyno.

After this, I informed you that we would give you a full store credit for the amount you were charged. We did offer you our service and did what we could to help you. Because of our store policy, we do not refund mail order tunes. In this case, because I wanted you to enjoy your car, this was what we could do. I have enjoyed talking to you and you are very nice person.

Steve, that's a pure bullshit reply man. Not everyone can continue to wait 48 hours per tune. Some of us don't have cars to fall back on when our Mustang isn't running properly.

I understand your store credit policy. You can't know if someone got a good tune and their car is driving fine. But in cases like this, I'd make an exception as long as the customer shows a receipt from a dyno shop tuning their car. BBR, or anyone else for that matter, should NEVER do email tunes for boosted cars. Especially if the customer doesn't have enough common sense to run a WB O2 sensor/gauge. (That means you OP).

Now if the customer wants you to tune the car live while in their local dyno shop, I see no reason not too. But this email and datalog thing you all did for a boosted car is bullshit IMNSHO. I know if the engine had blown you wouldn't be paying for it.

 

[Mike K]

After reading up on here about BBR in multiple threads I will not do any more business with them. They need to step up customer service BIG TIME.

 

[JEWC_Motorsports]

Lol im trying to tread lightly here but with all of the BBR hate its kinda hard to do.

http://www.s197forum.com/forum/showthread.php?t=78472

Read through all the way.

 

[07stang]

i had a couple bad experiences with them recently, i wont be buying anything from them again!

 

[muztangman93]

He called the guy who tuned my car. The revised tune was worse the the first one. The first one It would idle. The 2nd one the car wouldnt even idle. We went over everything about where the maf was located before the tune was written. Its amazing how stupid you think people are. Its hard for me to believe that you didnt want me as a repeat customer. I even told you that if you just refunded my money I wouldnt say one word about it and would consider you guys in the future for parts as I had bought some before. You contacted me told me it would be perfect right from the get go and it wasnt. As far as a nice guy you sure seemed nice over the phone. Is there a reason behind that. It is usually the nice guys you gotta look out for. When I spent the money you never told me anything about we have a policy of no refunds. You guys ripped me you know I had it tuned there is absolutely nothing wrong with my 02 sensors. Thank god you didnt cause me to blow my car up.

I would like to add that I sent the last datalog in not 48 hours before I received a revised tune. I asked and asked and they kept saying its on its way its on its way. Then Tuesday Night I said forget it Im leaving in the morning for the dyno and thats when I got my tune after I had went to sleep. Like I told steve at that time I though well maybe I can at least drive it there and I was wrong car would not run would start and sound like it was cammed then die. I was not provided the service I ordered. I ordered a tune for a procharger with a d1 head unit stage 2 with 10psi Apparently I received a tune for either a p1 with a different maf location then I told you where mine was with 5psi of boost. Or maybe you guys sent me a tune for a honda Hell I dont know it certainly wasnt what I ordered.

 

[JEWC_Motorsports]

Op sorry for your troubles.

 

[Jinx]

As someone who was entertaining the thought of a mail order tune (BBR being one of my candidates) and have my fill of bad business practices local and over the interwebs.......why are shop's allowed to remain as vendors when there creditably is nil on at least these forums? I mean would MMR be allowed to be a vendor if they paid up on vendor/sponsor fees to the forum?

I don't mean to question forum authority or to offend. Just a question. When I was a moderator on previous forums once you screw over a mod, and that mod brings it up in the moderator section (hidden to everyone else) ......usually that vendor is done for if the moderator brings good reason to the table and has members with similar experience to prove it wasn't freak incident.

 

[skwerl]

I found out years ago on the F150 forums that just because a vendor is a sponsor doesn't make them legitimate or honorable. I bought several things over there and while I always got what I paid for, almost everything was way overpriced and not nearly as good as described.

When I bought my Mustang and came here, I was a bit more cautious with the forum vendors. There are several I think are fantastic but many others that I have simply added to my ignore list. With Firefox and AdBlock Plus, I can block individual ads. I have gone down the right side of the main page and blocked the ads from forum vendors I don't wish to deal with.

 

[OneQwkStang]

BBR is tanking, they have a very poor reputation on many forums.