Did I get ripped by bbr.

[Jinx]

But thats just it, I agree with you skwerl.........its just I think a true enthusiast forum, that vendors would be allowed to sponsor the forum if there rep is good. If not then it could potentially look bad on the forum. Vendors offer tech advice on these and other forums; when bad advice or BS as some on here have experience in customer service and forum postings......... then the forums tech advice is corrupted to lurkers and etc (those who read but don't know the rep) where they would normal dismiss regular members.

 

[thunderstang]

I ordered a BBR tune for my THP turbo kit about 10 months ago. I did the install myself and eveyrthing was ready to go. From the time the first tune was loaded until I just said fuck it and went with a dyno tune a month and a half went by. I would get an updated tune and data log that same day, have the results back to them by that night and still wait a week for another tune.

Steve, John and Chris were super nice on the phone, I would call daily and hear "Yea no problem man have it out before we leave for the night" That really sucks to hear on a Friday and sitting Monday morning and still no tune. It seems like they are more worried about their in shop projects and just right off the Email tunes

They're not worth the breath to call them back to ask for the money. Lesson learned, I'll stick with Leathal Performance for my parts.

 

[gtmiller1001]

Well I feel bad for you OP. at least your not out more than $5k for a shit tuning experience AND a shit turbo kit.

I gave BBR NUMEROUS chances. I had 5 or 6 revisions. The only one that was drivable was the first one sent. That one made less than 500 RWHP on a new 5.0 with a turbo (and no, there were not any mech. Issues).

That spanned about three months time and was supposedly a setup they had "dialed in" as well.

They suck, plain and simple. I do not think they should be allowed to continue being a vendor here and get the advertising opportunity they do.

Check my thread linked in my sig for my experience.

Good luck man.

 

[AbdullaGT500]

48 hours is ridiculous IMO. Lito has been doing my tune and he has sent me two updates in a single day. Only time I have not gotten a revision everyday was when I did not send him a log. Same goes for American muscle, they send revisions the same or next day. Also VMP sent me two revisions in one day.

 

[KungFuHamster]

you know what, i will play devil's advocate here.

i have a canned BBR tune. is it perfect? nope. but its good enough.

the first one that came with my JLT CAI had an idle issue...and the car would die intermittently.
I contacted John within 48 hrs had my tune in my email.

i uploaded it and the idle, now a bit higher (close to 1k) and no more dying. is it a little rich? it smells like it, yeah.

i dont consider myself "old school", but yknow when you start adding and changing things to cars, sometimes shit happens.

not every car is the same. my cars always love less timing. how could one know that over the phone.

i think what's happening is akin to what happened in that JDM thread. Maybe BBR is just getting overworked.

 

[Seer]

If Chris valued his business he should find new help.

 

[COYO TT]

What a joke

 

[GallopingFord]

I got a handheld in January when I finally put my LT's in and looked to BBR to give me an email tune. It was not ideal because I am a firm believer that a Dyno tune should be the route to take unless you have just an CAI. The tune gets the job done, and that's all that matters as I can't expect it to be spot on when they have never seen the car.

Also, I did this because I knew that more stuff would be put on in a short period of time and did not want to waist money on multiple dyno tuning sessions. I do think that BBR could have handled your situation better as they are quite familiar with the setup, but I would definitely not rely on a canned tune to get my car running. Now, it should have been able to idle properly and do most stuff normally, with the exception of a smooth WOT.

Sorry that this happened man, hopefully you get the treatment you deserve. No matter if it is $1 or $170 the exchange of money for services is a contract and should be respected. If you are not pleased with the multiple attempts then that contract is really just void and you should be getting your money back.

Obviously I am not the most educated with tuning, but this is just simply an unethical way of business.

 

[muztangman93]

I want to point out again there was no tune revision in 48 hours. We started dataloging on the 9th I didnt get a revision until the 15th and I have proof of this. They gave numerous things to datalog and everytime they wanted something else. Then they sent me a strategy that had everything they could ever want straight from chris. I did the log kept writing yeah were on it we will have it to you then 3 days later they said they needed different stuff datalogged so I say I did your strategy Oh can you please resend the previous one you had did we must have lost it. Finally I said forget it Im taking it somewhere want a refund that night while sleeping I guess or later in the evening sometime after I had stopped checking emails is when they sent the tune and again it would not run with that tune.

If you pay for a service and dont receive the service you paid for its void. If I pay a guy to do a roof on my house and he uses my stuff to do the neighbors house am I not entitled for a refund since he didnt do my house. I mean come on

 

[UltraKla$$ic]

I've modded my car one item at a time and everytime I put something on my car and was ready to tune it, I had the tune THAT DAY!!! Only 1 time did I have to approach Chris Rose with American Muscle about an issue with my tune. He PROMPTLY got on it and resolved the issue withing 24HRS!!! .......ie the next day.

Tunes were spot on and the car wicked like a banshee. Never did it fall on its face or spit and sputter. I would not have tolerated anything less than perfection.

Chris Rose even offered to pay for a dyno run for my car to prove their tunes are what they say they are, you got that? I said he OFFERED TO PAY FOR A DYNOTUNE for my car to prove their tunes are spot on.

Can any vendor beat that guarantee? Step up, I dare ya.

 

[Redfire_WNL]

This is sad to see because I like those guys there but doesn't mean I have to like who they work for. Nothing personal but I won't be doing business with BBR anymore .

 

[AbdullaGT500]

Can any vendor beat that guarantee? Step up, I dare ya.

BBR might step up, but then they would disappear....

 

[strong_j]

I firmly believe that dyno tuning is the only way to go. There is wayyy to many conditions that effect tuning to have guessed at from previous cars/experience.
Sounds like bbr didn't handle this like they should of, but I can't blame the company for putting out less than desirable e-mail tunes.

 

[Seer]

I firmly believe that dyno tuning is the only way to go. There is wayyy to many conditions that effect tuning to have guessed at from previous cars/experience.
Sounds like bbr didn't handle this like they should of, but I can't blame the company for putting out less than desirable e-mail tunes.

Have to disagree with you slightly, at least in the case of the 2011+ Mustangs.

The 2011+ Mustangs, from V6, GT, Boss and Shelby all come equipped with factory wideband and knock sensors. It is not difficult to dial them in remotely since they trim off of those sensors.

Now messing with their cam timing is another story though.

 

[muztangman93]

Like I told steve he contacted me telling me how good it would be. If I would have known there would be issues or datalogging going on I wouldnt have even messed with it. I didnt pressure them to do this tune they said they have the perfect tune download and drive.

 

[Twinscrewgt]

I have one of the earlier procharger stage II kits with an F1. the maf location seems to be just fine for me.. Sounds like BBR is back to making up excuses..

I had similar issues with BBR.. I finally just gave up. I also heard the "itll be done tonight, on its way"

the best on i heard was,
"the file may be corrupt, we only have a dial up internet connection"

Its a place i'll never do business with again.

Sorry for your troubles..

 

[muztangman93]

My car runs absolutely fantastic since presicision auto sports tuned it. Extremely nice and helpful guy.

 

[19COBRA93]

I just went back through my emails from BBR and am now reminded of all the problems I had. I got about 8 "different" tunes in a 4 week period and none of them worked. They all did, or rather didn't, do the same thing. The very first tune took 9 days to get to me. After a week of not seeing it yet, I complained and they said they wanted to make sure it was right. I never really made a big deal out of it as they had refunded me my money so I wasn't really out anything but a considerable amount of time.

The part that bugged me the most was they kept saying how unconventional my setup was. I had a big Procharger with 80lb injectors. But, I was only making 14lbs of boost, mid 500's hp, and my motor, other than being a stroker, is all stock otherwise. I even offered to swap in the more common 60's which, if I remember right, was exactly how Chris's own car was setup (or someone who worked there).

Anyway, needless to say I haven't dealt with them since.

Here is where I openly complained to BBR in 'Dec '10 (Post 290):

http://www.s197forum.com/forum/showthread.php?t=22416&page=15

 

[Marc s]

I agree with everyone that has mentioned email tunes are a bad idea for anything more than basic bolt ons. However, not everyone knows that or agrees with that. That being said, anybody in business should know the basic rules of customer service.

1) Never over promise and under deliver.
2) Quote your policy manual to your employees never to your customers.
4) Making honest mistakes is OK as long as you don't make your customers pay for them.
5) Do what's right even if it's not the easiest or cheapest solution.
6) Honesty really is the best policy. Sometimes telling a customer you can't help them, really is in their best interest and yours too.
7) People in retail are problem solvers for their clients. If you can't solve the clients problem, don't take their money.

FWIW, I have heard more good things about BBR than bad so I hope they do what's right and work things out with the OP. It takes a long time to built a great reputation and they earned it. On the other side of the coin, you can screw that reputation up in a heart beat.

 

[hollywood54]

Well I have never been a fan of email tunes I haven't had a one work out right from starting out with my JLT intake to when I put my Paxton on. Everyone one of our cars stock engines were built using the same specs using the same parts but you will be hard to go up to a dealer and dyno run every stang and come out with the same numbers. Just isn't going to happen and those differences just get bigger when you add after market parts. Now reading through this I can't be leave everything I have been reading. Now I have never gotten a email tune from them but I have ordered a lot of parts from them and have gotten everything very fast and when I have a question or had a problem when there web page crashing on me I got the help I needed with just a phone call. I understand where you are coming from and if I was in your shoes I would have done the same thing. But since BBR has been trouble free for me there still going to be on top of my list with JDM when I need something. Just have to see how long till my faith in BBR last.