Did I get ripped by bbr.

[Seer]

A happy customer will share their experience with a handful of people. An unhappy customer will tell the world.

 

[lostsoul]

BBR = MMR, well almost but they are headed there!

 

[kbexperience]

You got ripped

 

[Fullboogie]

Based on what I've seen in this thread, it looks like the "good experiences" are those who bought parts. The "bad experiences" are those who bought tunes.

 

[Seer]

Based on what I've seen in this thread, it looks like the "good experiences" are those who bought parts. The "bad experiences" are those who bought tunes.

what about Greg who spent $6000 on parts?

 

[08fordgt]

I keep coming back to this thread to see if BBR has decided to do right by this guy.
Until they do, u can add me to that list of never have- never will.
Guess I'll check back tomorrow or Monday.

 

[Greg Hazlett]

I keep coming back to this thread to see if BBR has decided to do right by this guy.
Until they do, u can add me to that list of never have- never will.
Guess I'll check back tomorrow or Monday.

And Tuesday....and Wednseday.....and Thursday....

 

[lostsoul]

I bought a few parts from them and PMed with no problems..

I will say from much experience tuning for prochargers are not easy for some. I have gone though more tuners then most just trying to get the cold start fixed.

most people get lucky with a good tune some have to go through hell. All mine were done at shops also. I wouldn't not try a mail tune unless your going with one for the best out there and having them remote tune it at a shop that is willing.

 

[NastyStang113]

Well, no. They pay vendor fees to have the privilege of hawking their wares. Caring about customers is an entirely different issue, as illustrated by this thread.

I can't believe she even said that. Companies pay to be paid advertisers so they can sell their products and make money not because they care about people. A business is about making money or so I thought. BBR has proven they don't care about their customers otherwise they would of tried to salvage this from the start.

 

[Surfstang2020]

Based on what I've seen in this thread, it looks like the "good experiences" are those who bought parts. The "bad experiences" are those who bought tunes.

Actually I've bought both from them and been pleased both times actually two different tunes


Sent from your moms phone

And also I"ll be getting a dyno tune when I go forced induction in the near future not email tune


Sent from your moms phone

 

[b's stang]

Actually I've bought both from them and been pleased both times actually two different tunes


Sent from your moms phone

Same here no problems with my tune from them at all. But I was na at the time

 

[bakerjd]

First off, I'm sorry to hear a story like this OP. I hope everything gets squared away.

I can't believe she even said that. Companies pay to be paid advertisers so they can sell their products and make money not because they care about people. A business is about making money or so I thought. BBR has proven they don't care about their customers otherwise they would of tried to salvage this from the start.

After reading 19 pages of this thread, that about sums it up. I was actually thinking about having them install a Kenne Bell down the road too! I'm really glad I decided to read this entire thread to get a better idea of their view on "customer service". Also, maybe I over-looked it but it seems they need at least 3 chances to get a tune right. Doesn't sound like quality work there (I'm no tuning expert though so I could be wrong). What really blows my mind though is the fact that they left the thread at..."our return policy governs our service." Lost another potential customer.

 

[Seer]

LOL, all this over $170 too.

 

[ford20]

Except for the multiple posts where Chris or others call people to follow up on things and see how things are going after the sale.

 

[matt06]

LOL, all this over $170 too.

+1, i think thats the worst part. and it was all labor/ tuning....

 

[JEWC_Motorsports]

Don't forget about Greg's thread. That wasn't 170 lol.

 

[bakerjd]

Don't forget about Greg's thread. That wasn't 170 lol.

Any chance you could put up a link to that thread. I'd like to check it out but can't seem to find it.

 

[AnotherS197GT]

Any chance you could put up a link to that thread. I'd like to check it out but can't seem to find it.

http://www.s197forum.com/forum/showthread.php?t=75025

 

[bakerjd]

http://www.s197forum.com/forum/showthread.php?t=75025

Wow. That's ridiculous. BBR will NEVER see my business.

 

[MetalObsession]

I saw alot of positive review for BBR in the past and even thought about getting Cams and tune from them but after this thread all of that is out the window. It's very sad to see that the company doesn't even care.