Did I get ripped by bbr.

[Bodam]

See, that's just it. We do try and fix any and all issues immediately when they happen. But you won't her about that in threads like this. You'll hear the side of the story that they want you to hear. But keep in mind, there is always 3 sides to every story. Side A - Side B and the TRUTH. I try and come on here as much as possible. But I only work here maybe 3 -4 days a week for a few hours a day. I work for time as a FF/EMT. I work here part time to fill in time and to work with my hobby. you can ask anyone on here. I really do care about people. I try and help out as much as I can. Problem or no problem. I have given folks my personal cell number when I know they are doing tasks themselves over a weekend... so that if they have an issue they can call me... some have and some haven't called. I try and make more people friends than customers. That's me and that's who I am.

Here is the issue that the OP had. He purchased a tune for a forced induction application. It was a USED Procharger D-1SC system. I'm going to emphasize on USED... b/c once he got the original tune we sent him the car wasn't running correctly. he got in touch with us ASAP...Just like we would expect anyone to do. Myself included. Steve and him talked and Steve went over datalogging the car. Josh did a datalog, however, there was information missing from what datalog. Without the info, no adjustments could be made. We then spoke again and explained it to him that without the proper info, it would be blind attempts at correcting the problem... So again, he datalogged... same issue. He was missing KEY information. So Chris (owner/tuner) spoke with Josh on the phone and went over everything in extreme detail on what is needed and how to do it. This was done and we go the datalog back and we noticed that this car was off not a little but a lot. It was running very rich. This being said we wanted to know more about this USED kit that he had. MAF location, size...etc... He came back and said it was in between the intercooler and the throttle body.... Well, we needed to know the exact location since Procharged did have numerous revisions to this kit putting the MAF in different locations. he never got back with us on that. So Chris sent another revision based on another configuration of this kit and Josh said that he was just going to take it to a local dyno center.... Which he did.
We got a call from this dyno center and the tuner stated that there was something wrong with this kit b/c even his files were very different. It took this tuner over 3 hours to just dial in the MAF counts for this car b/c of the issues this car had... So Josh never gave us a complete chance of completing our tuning... If he would have allowed us to work with him, this could have been figured out. But he decided against it. That is his prerogative.

If this was in the first page of this thread, I bet it would have died. You are right, you can't keep everyone happy, but sometimes appearances can hurt. And right now, the appearance of BBR on this forum is corrupt.

The next time someone posts a thread about you guys, jump on it and set it right, as soon as possible. It will only help your case. The people here will bash a shitty customer just as quickly as they will flame a bad vendor.

If BBR was my business, I would have someone search this forum every 10 damn minutes to take care of any issues there may be. At least until this stuff turns around.

Again, I don't care wither way, I won't do business with you guys, I'm just trying to help ya'll out dude. Good luck.

 

[Greg Hazlett]

2 points and then I will sit back and watch:

1. John, it is hard to believe that this is the FIRST time you have read this post....after 20 pages and it started how long ago?

2. BBR/John is going to get ripped no matter what they do; if they post they get ripped, if they go silent they get ripped...and as in most things time heals wounds, if you guys notice this post and the "customer service from BBR" survey in the pitstop ran their course and we moved on.

I suppose the only way BBR could have "recovered" from this would have been to get in touch with the OP, made it right and then hoped the OP would have reported to the forum that it was resolved....and BBR would still-rightfully-would have still been ripped for taking so long to resolve it.

 

[slvr08gt]

I would see it like that. If someone is charging their card back it means they are done dealing with it and not looking to take it any further with me.[/QUOTE]

I meant it more as if I was the buisness, I would question myself on if I had really done everything I could have to fix the problem for a customer to start a CC charge back.

-Nick

 

[matt06]

not to stir the pot but 22 pages could have been avoided over $170 of labor...... I understand bbr not wanting to refund the money but had they, they would have only been out their time......

edit- i have no tuning experience or really knowledge of how long writing a tune takes but id bet theyve spent more time dealing with this thread than the tunes took them to write....

 

[*JZ*]

I'm truly sorry that both Greg and Josh didn't get helped to their satisfaction.

 

[Seer]

I'm truly sorry that both Greg and Josh didn't get helped to their satisfaction.

That's a big step forward.

 

[CPRsm]

Agreed, but lets be fair, BBR basically told him to go pound sand.

Maybe, and I might have, too. If it was found out it was a mechanical issue and nothing to do with my tune and he wanted his money back, I wouldn't give it back either. I gave you a tune and there was no way to show it didn't work if your car wasn't mechanically sound. Now, that's if this is the case. You know at this point, I'll call it like I see it. If it was mechanical, the last 20 pages were for nothing.

That's a big step forward.

X2

 

[Seer]

Maybe, and I might have, too. If it was found out it was a mechanical issue and nothing to do with my tune and he wanted his money back, I wouldn't give it back either. I gave you a tune and there was no way to show it didn't work if your car wasn't mechanically sound. Now, that's if this is the case. You know at this point, I'll call it like I see it. If it was mechanical, the last 20 pages were for nothing.


X2

Sorry I was referring to the turbo escapade

 

[CPRsm]

Yeah that's fucked.

 

[Rasmus]

I noticed the claim that the car had mechanical problems as well. Basically a game changer right there, be it true or not.

The turbo debacle.. I ain't even going to comment on that anymore.

 

[*JZ*]

If this was in the first page of this thread, I bet it would have died. You are right, you can't keep everyone happy, but sometimes appearances can hurt. And right now, the appearance of BBR on this forum is corrupt.

The next time someone posts a thread about you guys, jump on it and set it right, as soon as possible. It will only help your case. The people here will bash a shitty customer just as quickly as they will flame a bad vendor.

If BBR was my business, I would have someone search this forum every 10 damn minutes to take care of any issues there may be. At least until this stuff turns around.

Again, I don't care wither way, I won't do business with you guys, I'm just trying to help ya'll out dude. Good luck.

I do respect your opinion and your insight. It's truly good valid points.
I can blame myself for not checking out the rest of the forum anymore. I concentrate on our section and that's it b/c I am tied up with magazine ads and other advertising items now. I do need to spend more time searching and making sure issues don't get out of hand.

I am to blame for that...and I'm sorry.

 

[Steedman07]

There are always 3 sides to every story. I agree, once a cc dispute is started, forget giving the customer anything as far as a refund or credit. The OP chose to go down that route, cant fault any business for stopping negotiation at that point. 10-1 the OP set-up was different and not communicated properly, more communication probably could have avoided this. And yes, the same 5-6 guys speak their mind about BBR at any given chance. Its a forum, they have that right for the most part. I still think Steve was a scapegoat here and the owner of BBR should have stepped in and helped diffuse this a long time ago..

 

[Seer]

There are always 3 sides to every story. I agree, once a cc dispute is started, forget giving the customer anything as far as a refund or credit. The OP chose to go down that route, cant fault any business for stopping negotiation at that point. 10-1 the OP set-up was different and not communicated properly, more communication probably could have avoided this. And yes, the same 5-6 guys speak their mind about BBR at any given chance. Its a forum, they have that right for the most part. I still think Steve was a scapegoat here and the owner of BBR should have stepped in and helped diffuse this a long time ago..

Can't really speak to much about the tune situation. I can speak on the turbo issue, as that setup was recommended and sold by BBR and it would not work without modification.

 

[Steedman07]

Can't really speak to much about the tune situation. I can speak on the turbo issue, as that setup was recommended and sold by BBR and it would not work without modification.

Two different scanarios obviously. I wont touch the turbo deal because my lack of knowledge about it. But the remote tune issue would be seriously difficult if the tuner wasnt given accurate information on the set-up, especially the fucking MAF location..

 

[Pike2244]

This is the pt where there is two sides one saying it is a mechanical issue the other saying a tuning issue... Needs clarification.

 

[skwerl]

There is an arborist supply company called Sherrill Arborist Supply. Tobe Sherrill is the owner and has built himself quite an empire by focusing on providing cutting edge technology, supplies and advice to the tree care industry. He has something set up on Google where any time his company name is mentioned anywhere on the web, he gets an email notification. I'm sure he will come check out this thread within 24 hours of the Google spiders picking it up and reporting it to him.

John, if you want to stay on top of what your customer base thinks of your company, you can use the web to accomplish that. Tobe often shows up to put out fires any time his company is mentioned in a negative way, or to correct bad information.

 

[ford20]

In my eyes it reads out like this:

The OP josh asked who can do a tune for his car, BBR said that they could do this and that they would be happy to help. So Josh decided to use BBR to tune his Procharger and sent him what they have used for a Procharger D-1SC setup before.(assumption)

The tune was not right the car ran like shit so naturally like everyone else would do he called BBR and BBR instructed Josh to do a datalogging session and give them certain numbers for it. He did do the datalogging and sent them what they needed but left out some key items from this. BBR told him that the tune might not be right because there was some key information missing from the first session. Josh uploaded the revised tune and once again the car was not running right. Chris than got on the phone with Josh telling him what the parameters he needed to get the tune running and how to get them as well as asking him the exact location of the MAF. Josh runs the datalogging session and gets Chris some numbers and tells him its somewhere between the Intercooler and the Throttle Body. Chris than sent Josh the new tune which ran a bit better but still was off. Josh than tells BBR to forget the tune since he was obviously frustrated that after the 3rd or 4th attempt the tune wasn't perfect and that he is going to take it to a dyno to get it perfect.

The tuner that received the car to tune called BBR in order to get what they had done with the car because there was obviously something wrong with the kit in the first place as his files also showed something completely different than what he was getting. After 3 continuous hours of working on the car he finally figured out what the issue was and got the MAF dialed in and eventually got the car just right. In the middle of all this Josh decided to stop dealing with BBR and bring his car to someone else who had to get in touch with BBR because there was an issue with the kit and he had to fix as there was a mechanical problem.

As per BBRs return policy they do not offer a refund on tunes but they do offer store credits so that is what they offered Josh instead. Josh chose to decline this and started a claims appeal with his CC company. BBR and Josh sent them all of the details of the transaction and the CC sided with BBR because it was a service provided.

If all this is correct than it was the OPs fault and tried to blame BBR because of an issue with the kit that he bought. Unfortunately all of this information came to light at such a late juncture of this thread that a lot of people will probably not read this and BBRs reputation will still have some tarnish because of this and the Hellion turbo incident.

I have no do in this fight but I think that BBR is in the clear here if this can be proven by them with the phone calls with the tuning shop.

Oh wow I was beat to the punch big time lol ... Stupid work interfering with my posting lol

 

[*JZ*]

Google spiders? I'll have to look into this. Thank you.

 

[Pike2244]

As a business owner you shouldn't go around blasting people who have a negative opinion of you or your company. Did you see the positive reaction you received when you just apologized then you turn around and say the above.... You guys need to take a few customer service seminars or something.

 

[Greg Hazlett]

Just to clarify-John is NOT the owner, Chris Jones is who I have never seen on here.