MAJOR Dealership Problem - Damaged Car

[Chally72]

Did the Saleman fill out a trade in sheet and have you sign it before they test drove you car?

No. Karl filled out an appraisal sheet and I supplied him information including my registration certificate from in the car. I did not sign anything. I have no idea what is normal. Two other dealerships before this one did not have me sign forms, but also did not drive the car- just key in ignition to check mileage.

I can't say it enough- If it was just driving without asking and that was the end of it...this thread would not exist, and I would be talking about getting a Boss transferred to this dealership if possible.

 

[beefcake]

I didn't stay after they lied to me. I left and immediately contacted Ford and the BBB. That was on Monday. The test drive, appraisal, and clutch-burning was on Sunday. Dude, I don't think you are understanding the order of these events. I'll get to a rough summary in a second.

Events of Sunday- I am NOT upset that they tried to assess my car. Not at all. I was pretty upset that they took my car for a test drive without asking me. I didn't leave because of this, and I certainly wouldn't contact the BBB or Ford just for this, or even think of posting this online as a "Totally Horrible Experience" I stayed at the dealership for a half hour after that. Talking to the salesmen. Traded numbers with Karl after talking about mopar parts and his Duster. Talked to Ed about trade-in offer. I got the offer and decided it was time to leave.

So an appraisal sheet was filled out, whether signed or not, you knew they were appraising your car, and you say yourself, no big deal

Makes it a non issue.

THEN, getting back in my car, I smelled clutch. THIS is where the serious issues began. Possible damage on a test drive I was not even asked if they could do. That's when it becomes VERY serious.

There was no damage to your car

Makes it a non issue.

Events of Monday- Lied to and told 3 witnesses were produced that say his guy didnt even stall my car. Told I'd have to leave it for a day or two to examine for possible damage. Told pictures had been taken of my car and tire tread. At this point, I have no faith in the dealership, leave, contact the BBB and Ford, and post dealer information online. Start contacting other dealers to try and get my car examined for possible damage from Sunday.

I would be on the defensive, if only a test drive was done, and now your claiming "major damage" to your car when I didn't believe there was any.

As you have already said, there WAS NO DAMAGE

Again, makes it a non issue

I didn't mention that Dealer B said Dealer A 'couldnt get it' ANYWHERE online until last night. That was just more aggravating for me. I went through all this trouble and it turns out they were appraising my car for a trade they probably couldn't make. This is NOT something I would send to the media or contact Ford or the BBB about! It was something that was simply aggravating that I was sharing. I don't want to sensationalize it and act like I'm shocked they did this. They needed to get me in there so they could talk about acquiring for another dealer, etc. I understand that. I contacted the BBB and Ford for other reasons that are actually serious, and not just a mild nuisance.

But you are mentioning it now, it's just a silly statement. It's like the old my dad can kick your dads butt, who knows?

There are cars out there that can be had by the dealership, is it as easy as finding an f150 or focus, no, but that does not mean it can't be done, and 3rd party "he said she said" carries no weight.

Again, makes it a non issue.

I had a buddy with me Sunday thank god that can verify everything that happened then. I went alone to the dealership Monday morning.

Okay, he can verify they drove your car, there may have been some clutch smell, it's not hard to get some clutch smell out of a stick vehicle. That doesn't mean it was abused.

All i'm saying, is you have spent so much time and effort at the dealership, off work, on the forums, for what really is a non issue.

My time is worth money, you must have a lot more of both than I do.

 

[gil_t2]

I understand your feelings about the smoked clutch. Yes,they should have simply said they were sorry about the smell. As far as them being able to get you a Boss is really a non issue, you spent time at the other dealers and they may, or may not have been able the get a Boss either. Everything else is about the way you were miss treated. But now it is just blown out of proportion, talking about calling the Police just makes you look silly. If a dealer would give me a value on my car without driving it, that would be worthless to me, and I would not take them seriously.

 

[Chally72]

I understand your feelings about the smoked clutch. Yes,they should have simply said they were sorry about the smell. As far as them being able to get you a Boss is really a non issue, you spent time at the other dealers and they may, or may not have been able the get a Boss either. Everything else is about the way you were miss treated. But now it is just blown out of proportion, talking about calling the Police just makes you look silly. If a dealer would give me a value on my car without driving it, that would be worthless to me, and I would not take them seriously.

Absolutely. Which is why I never did.

Don't confuse what I made my formal complaints about to the BBB and Ford with what you perceived my issue to be.

It doesn't MATTER that there was no damage to the clutch, other than it means I am looking for no settlement through the BBB or the dealership. There could have been! Then the fact that they went and lied about what happened after being unprofessional to begin with is DIRTY business. Would you like the same experience? I guess they can say/do whatever they want as long as there is no damage in the end? Is that the lesson that we pulled out of this?

These two things-

THEN, getting back in my car, I smelled clutch. THIS is where the serious issues began. Possible damage on a test drive I was not even asked if they could do. That's when it becomes VERY serious.

There was no damage to your car

Makes it a non issue.

So other things that do not permanently damage the car are ok? If they shoved french fries down the vents and caused a smell? If they wrote all over the body/windshield in washable paint? These are obviously ridiculous examples, but I think a dealer smoking a clutch so bad that it took a 15 minute ride with windows down to air it out, is a definite issue, regardless of 100% verifiable permanent damage.

Events of Monday- Lied to and told 3 witnesses were produced that say his guy didnt even stall my car. Told I'd have to leave it for a day or two to examine for possible damage. Told pictures had been taken of my car and tire tread. At this point, I have no faith in the dealership, leave, contact the BBB and Ford, and post dealer information online. Start contacting other dealers to try and get my car examined for possible damage from Sunday.

I would be on the defensive, if only a test drive was done, and now your claiming "major damage" to your car when I didn't believe there was any.

As you have already said, there WAS NO DAMAGE

Again, makes it a non issue

Lying is a non-issue as long as there is no physical damage. Ok then. Duly noted. I should have assumed from the start there was no damage, right? Not gone and checked it out? Listened to the dealership that was LYING to me and done whatever they said? Are you crazy?! Are these things you do on a day-to-day basis?

Also, in my update yesterday I mentioned that I am satisfied there is no major damage and asked if a Mod could change the title of this thread. I absolutely do not want to sensationalize this. I am keeping this FACTS, not angry opinionated falsities.

 

[antonio1988]

I would've called the police the second they took off with the car, right on the spot, problem solved.

 

[Xorak]

Lying is a non-issue as long as there is no physical damage. Ok then. Duly noted. I should have assumed from the start there was no damage, right? Not gone and checked it out? Listened to the dealership that was LYING to me and done whatever they said? Are you crazy?! Are these things you do on a day-to-day basis?

he's a car salesman.. lying is part of their game.. so of course he's ok with that! lol

 

[beefcake]

this thread has become a non issue...

 

[Chally72]

I should've realized I was being professionally trolled, lol.

 

[ZmanM3]

I should've realized I was being professionally trolled, lol.

Should realize that he had a bad experience with one dealership being rude and a bit dishonest and is trying to turn it into his car will never drive the same again. Really, I do see your point but I don't see making so much out of it. Even if they totally trashed the cluch, flywheel and throwout barring this could all be replaced in a matter of a few hours in your driveway with the car on jack stands. The fact is that they did not do that kind of damage and you keep crying about it. Will I go to that dealership, probably not based on your experience, but dam dude, your car isn't broke and you learned something from the experience. Move on.

 

[SkidAce]

shut up and progress with the rest of the world. People are selfish and don't care about others, especially strangers. so plan for the worse, and hope for the best.

I didn't say I was naive...

 

[Chally72]

Actually I have taken no further action after the other dealerships verified my car was ok. I don't know if you read through the last of the AFM thread or what happened here today and yesterday, but I was responding to beefcake's posts today. I shouldn't even have been provoked. I have been asking that someone change the title of the thread after finding out the car is ok. Of course I will be nervous about the car for the future, but I am VERY relieved by the second opinions and I have no concerns right now.

 

[Steedman07]

For the record, I am the dealership that told the OP that the other dealership isnt getting a Boss, if at all, for a long time. I asked why they even needed to drive the car in the first place knowing they dont have a car to sell them. It would be different if the car was in stock or available at another dealer, but its NOT. I wouldnt appraise a car if I knew I couldnt get the car the customer wanted. It would be a waste of my time.

 

[beefcake]

For the record, I am the dealership that told the OP that the other dealership isnt getting a Boss, if at all, for a long time. I asked why they even needed to drive the car in the first place knowing they dont have a car to sell them. It would be different if the car was in stock or available at another dealer, but its NOT. I wouldnt appraise a car if I knew I couldnt get the car the customer wanted. It would be a waste of my time.

The reason they would drive the car is just as I stated. To see what they are working with.

That would be like saying I couldn't get a boss.

I've personally sold 4 boss' 2 regular and 2 laguna seca'

i traded for 1 of each of, and another salesman traded for a laguna seca as well.

To say another dealership can't get a car is not true, and really is misleading and irresponsible. that's just my opinion

 

[Steedman07]

The reason they would drive the car is just as I stated. To see what they are working with.

That would be like saying I couldn't get a boss.

I've personally sold 4 boss' 2 regular and 2 laguna seca'

i traded for 1 of each of, and another salesman traded for a laguna seca as well.

To say another dealership can't get a car is not true, and really is misleading and irresponsible. that's just my opinion

If they dont have a Boss to trade, then they are not getting another dealer to just give one up. Its that simple. And what did you swap to get your Boss's? An F150? I dont think so..I know what that dealership has for inventory. There was no reason for them to appraise the car knowing they werent going to be able to get a Boss..Period..

I have no dog in this fight whatsoever. There is no reason for me to mislead anyone. Just giving some friendly advice as a General Manager of a Ford dealership and over 11 years of experience...

 

[beefcake]

If they dont have a Boss to trade, then they are not getting another dealer to just give one up. Its that simple. And what did you swap to get your Boss's? An F150? I dont think so..I know what that dealership has for inventory. There was no reason for them to appraise the car knowing they werent going to be able to get a Boss..Period..

I have no dog in this fight whatsoever. There is no reason for me to mislead anyone. Just giving some friendly advice as a General Manager of a Ford dealership and over 11 years of experience...

So, you know what every dealership in the country is willing to do on trade?

The 2 laguna seca's, we gave nothing up in trade. For the regular boss, i gave up a platinum f150.

I don't know how large your dealership is, but we are pretty big. We were 34th in the country last month. Maybe that's the difference is people want to be on our good side as we always have over 500 vehicles in inventory.

Your advice is incorrect though. There is absolutely no way for you to know what 3600 other dealerships are willing to do. Not to mention, i have personally traded for 2 myself and another salesman for a 3rd.

 

[BAKnBLK2010]

This thread is full of fail.....

 

[Steedman07]

So, you know what every dealership in the country is willing to do on trade?

The 2 laguna seca's, we gave nothing up in trade. For the regular boss, i gave up a platinum f150.

I don't know how large your dealership is, but we are pretty big. We were 34th in the country last month. Maybe that's the difference is people want to be on our good side as we always have over 500 vehicles in inventory.

Your advice is incorrect though.

Around here, NOBODY will just give up a Boss without one to give back. The dealer that gave you a Boss for an F150 is retarded. How they didnt sell it right away is one thing, and then to give it up for an F150 is another. We dont have 500 in stock, more like 180-200..

And my advice is absolutely correct..They have no shot at getting a Boss Mustang right away. They didnt "have" to take the car for a drive.

Dont want to argue with you though. It is what it is. Everyone does business differently I guess. But if someone comes into my dealership, and they want a car that I dont have, and that I know for a fact I cant get, then I am not going to waste my time and appraise the car. I am too busy for that.

 

[5.0H]

This thread has served its purpose.
Mods please lock.


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[GeorgeInNePa]

IBTL

This thread is dildos...

 

[302]

CRIPPLE FIGGGGGGGHHHHHTTTTT!