Slow response from AM customer Service

[Steve13210]

So I bought a full set of Eihbach bolt on wheel spacers from American Muscle this spring, (so that my new wheels - also from AM - would fit over my performance brake calipers) and one of the lug studs was so poorly machined I couldn't get it to take a nut. Called customer service at AM and sent pictures, etc, followed all of their rules. Three weeks later, I still don't have a replacement lug stud from them, and they say they are still evaluating my claim. My car would still be on jackstands had I not found a suitable replacement lug stud locally. All I want at this point is a $5 or $10 credit for the cost of the lug stud (Eihbach parts are quite expensive, as you already know) and all I get is "your claim is still under review." Has anyone else experienced this with American Muscle? I had more mods and pimping of my ride in mind, but right now, I don't think I want to spend any more money with them.

 

[skwerl]

10-15 years ago they were great. Then somewhere along the way they went to shit. I used to buy from them all the time when I had my Bullitt, and even when I had my 2014 GT. These days you're better off buying on Amazon, since all they sell is cheap Chinese crap anyway.

 

[JC SSP]

I concur… used to buy from them all the time then parts and services took a dump (I assumed they sold).

FYI Always use the American Express card, you can do a charge back without any issues.

 

[StockishS197]

AM has changed in the recent years, probably because they aren’t focused solely on mustangs anymore and most of their stuff is dropshipped anyways.

I tend to use LMR.com now as they are more local in Texas but are more geared towards Mustangs.

 

[08TorchRedShelbyGT500]

I must be one of the lucky ones. I have placed 25 orders with them without one glitch. I am lucky that many of their parts come out of Lenexa, Kansas, which is only 4 hours away, so I get the parts fast. But I can tell from 2-3 phone calls that their customer service is odd and sounds like you are talking to a third party sitting in their living room watching TV. I try to avoid that and make sure I have done my homework before ordering. I use LMR as much as AM and a few others, including Amazon. It all depends on price and availability. Over the 50 years I have been restoring musclecars, I have had some very interesting parts issues. No matter what, it's going to occur. Frustrating? Yes.Good luck with your issue.

Note: I ordered a part last Wednesday. A label was created, but two days later, no USPS movement. I called AM. She said the Postal Service doesn't show up for shipments daily for order pick-ups (Crappy USPS), unlike FedEx. We talked, and she issued me a $10.00 credit for the inconvenience. The part started moving the next day and showed up a little late, but at least it showed up. That is the new USPS's worthless shipping practices under new management. Nothing to do with AM.

 

[Steve13210]

I will look into LMR.com. Appreciate that lead. Thanks folks.

Steve

 

[Steve13210]

Following up on this, I finally did get a store credit that was more than fair, but it did take nearly a month.

 

[Juice]

AM sucks, avoid.
Their products are super cheap crap you dont want. Name brand parts are cheaper elsewhere.
/end of line

 

[Kev555]

What do you guys think of summit Racing?

 

[JC SSP]

Summitt has alway been great for me and I used to buy from them or Jeg’s but when I found out that Jeg’s sold several yeas ago, summitt is now my go too for most high performance parts.

 

[Kev555]

Thanks JC, they have decent postage rates to Ireland like Rock Auto. I did buy a few things from them last year and I was very pleased with their service. I just wanted to ask in case I just hit it lucky at that time.