skwerl
tree hugger
Yes, the copper color spot was the manufacturer's logo. I took the hinges back today and the lady immediately began grilling me on whether I had installed them yet, what had I used to clean them, etc. I just took them out of the box and handed them to her and she immediately changed her tone. She got on the phone with the distributor and then she had to go through the same 20 questions with him.
Once she finally convinced him I had a legit claim, they worked it out for me to drive to the distributor's warehouse and swap them out. I got there and immediately got hit with the 20 questions game again until they looked at the hinges. The manager ended up going through their entire stock of that item and all of them were spotted. He found the best two and gave them to me and said he was returning the rest to the manufacturer.
I also decided that I may not want to hang this glass myself and will instead pay for a pro to do it. It's definitely a unique skill set and I've never done it before. The cost of paying an experienced pro is a lot less than one fuckup by me so I'm better off hiring a pro.
Once she finally convinced him I had a legit claim, they worked it out for me to drive to the distributor's warehouse and swap them out. I got there and immediately got hit with the 20 questions game again until they looked at the hinges. The manager ended up going through their entire stock of that item and all of them were spotted. He found the best two and gave them to me and said he was returning the rest to the manufacturer.
I also decided that I may not want to hang this glass myself and will instead pay for a pro to do it. It's definitely a unique skill set and I've never done it before. The cost of paying an experienced pro is a lot less than one fuckup by me so I'm better off hiring a pro.