Did I get ripped by bbr.

[BigRis]

I think BBR needs to pay Chris at AM and Chandler at Brenspeed to help retrain BBR in customer service. I also am impressed with the guy from BMR and a couple other vendors I have talked to and since I have been asking alot of questions on this site. I get many pm's from other members recomending many other shops/vendors that they like. My point in all this is that to compete for buisness here the customer service bar has been set pretty high. Most of us do not have money just to throw around. So we research everything we buy. Not just for the best price but service after the sale.
I would think that BBR would be working overtime to make things right to keep them from being called out on a open forum. ( again)

on a side note there is a set of BBR cams for sale in the parts forum...sucks for the seller.

 

[cwhit23]

I've modded my car one item at a time and everytime I put something on my car and was ready to tune it, I had the tune THAT DAY!!! Only 1 time did I have to approach Chris Rose with American Muscle about an issue with my tune. He PROMPTLY got on it and resolved the issue withing 24HRS!!! .......ie the next day.

Tunes were spot on and the car wicked like a banshee. Never did it fall on its face or spit and sputter. I would not have tolerated anything less than perfection.

Chris Rose even offered to pay for a dyno run for my car to prove their tunes are what they say they are, you got that? I said he OFFERED TO PAY FOR A DYNOTUNE for my car to prove their tunes are spot on.

Can any vendor beat that guarantee? Step up, I dare ya.

ftmfw! I've done the same, one tune/part at a time, always used Chris Rose and AM.. Always spot on.

I had consider bbr stage 1's but after reading several threads, (not just this one.) I'll either being going with hotrods or detroit rockers.

on a side note there is a set of BBR cams for sale in the parts forum...sucks for the seller.

Yeah, I saw those, and up until a few weeks ago, I would've jumped on those like white on rice, but as my previous statement above says, I'm afraid of the issue with tuning for them. So , I'll go with one of the above mentioned.

 

[Silverrider]

+1 for bama tuning, every tune i have had worked amazing... i have headers and o/r h, cai, delete plugs, 4.10 gears, frpp cams and my first tune i loaded is still on there and it runs amazing.. bbr probably has a little much on the plate

 

[Newman]

The cams are great and from Chris at AM said, that AM can tune them ... But still up to you. Steve did help me after hours on a Saturday 2 hours after they closed up to take my order. The only thing that I have negative is the getting the tune on time and not getting it when said, or email not going through. My tune on the other hand is great. I put 350 to the wheels with mods in my sig. And I'm happy with that, although I have never had any other tune. But they do need to look into retraining for better customer service, I'm in the industry and that's what my company's business relies on and strives for, to care for repeat customers and EARN new customers business.

You have to earn the right to call them YOUR customers. If you don't do that.....your screwed

 

[TurboX]

I agree with everyone that has mentioned email tunes are a bad idea for anything more than basic bolt ons. However, not everyone knows that or agrees with that.

Keeping a open mind here, what makes a email tune different than the guy who is tuning live and in site ? As long as the guy data logging and driving has the ability to recognize a bad situation i.e. detonation, very lean condition, over boost.

In my specific case, I prefer the street and a data log over a dyno because its a real world info. My car always makes more boost on the street and the turbo spools quicker than it does on the dyno.

Not arguing, I just am curious to your reasonings.

 

[muztangman93]

I contacted AM when I was looking for the email tune They told me that they wouldnt be interested in doing a blow through tune through email. They didnt tell me why I should have knew right then that it wouldnt work out. At least they were honest and didnt try to take my money promising me this and that and they very easily could have. I work for a very large company we sell thousand of motorcycle parts every year and are also one of the largest dyno tuning centers in the USA for Harley Davidsons. We strive to make our customers happy and if there are any issues we take care of it including refunds. Sounds like our company needs to invest in a chasis dyno as well Maybe I could get trained on it lol

 

[muztangman93]

The guy that did my car dialed it in by only hitting 4k on the dyno for the first several runs. Then he cranked it up to 5800 twice and was done. Checked it for street drivablity and was done. I have been to places that will just go wide open throttle to 6k or 6200 without checking a thing and then working from there. I was really happy with this new guys technique and he is very knowledable on tuning. If you like to street tune there are alot of bad things that could happen including wrecking your car hitting someone getting tickets and others. Id rather be safe then sorry.

 

[08fordgt]

+1 on AM tunes. Great customer service. Get tune on the same day. Fast free shipping. Price matching. Tunes r always spot on. I've had 9! They all worked awesome and made great power.

I contacted AM when I was looking for the email tune They told me that they wouldnt be interested in doing a blow through tune through email. They didnt tell me why I should have knew right then that it wouldnt work out. At least they were honest and didnt try to take my money promising me this and that and they very easily could have. I work for a very large company we sell thousand of motorcycle parts every year and are also one of the largest dyno tuning centers in the USA for Harley Davidsons. We strive to make our customers happy and if there are any issues we take care of it including refunds. Sounds like our company needs to invest in a chasis dyno as well Maybe I could get trained on it lol

If you asked, they would've told u. They don't do turbo tunes either. That's one of the reasons I decided to go with a supercharger.
Do u have a pic of where ur maf is. I talked to multiple tuners about placement and how it can affect the tune.

 

[Hufen]

I had the same problem with bbr. I got a shit tune from them, emailed them, They asked me what my name was again, and i never heard another word from them. I took it to the dyno and my tuner got to 4000 rpm and aborted the run asking me how my engine hadn't blown yet, he stayed there 3 hours after closing to make sure i got a new tune as i had only intended to stop by for a dyno run.

As long as Chris doesn't care what happens with his business anymore, then his employees wont either.

 

[fst06stg]

man, threads like this are a business killer. everybody starts coming out of the woodwork. sorry about your venture OP, but glad your car is right now.

 

[JEWC_Motorsports]

But cmon people they have customers driving from Alaska to Florida for their awesome service.....



Cmon guys lets keep this on topic please, this is about the awesome service BBR has provided, or lack thereof.

 

[muztangman93]

I have a factory kit I told them where my maf is its in the tube between intercooler and throttle body. We went over it several times.

 

[Wnt2gofst]

But cmon people they have customers driving from Alaska to Florida for their awesome service.....



Cmon guys lets keep this on topic please, this is about the awesome service BBR has provided, or lack thereof.

Haha..

Plus they tune huge whp 5.0s that run sick times at the track...

Samsung Galaxy 2-better then your iPhone..

 

[cwhit23]

man, threads like this are a business killer. everybody starts coming out of the woodwork. sorry about your venture OP, but glad your car is right now.

Agree, I run a computer business which grew and still grows by word of mouth, with minimal advertising. It's grown to be very successful, yes I work my ass off, but I always take care of my people. The old saying goes, make a customer happy they'll tell their friends, make a customer unhappy, they'll tell everyone they see. Pretty much holds true.

That being said, that's why you strive to correct the problems and if you cant, you sometimes have to eat it. I charged a customer 60 bucks on a set up I had 400 dollars in. It was a messed up situation in which the initial cost went way higher than expected. I just decided to I would eat it. which in the end the customer got a 400 dollar set up for 60 bucks. It was my fuck up along with some of my suppliers so it was my part to make it right.. The customer has since been back 3 times spending way more than 400 bucks and sent many people my way, so it pays for itself over time if you don't make excuses and just treat people right.

However, I agree with what Kimmer said in another thread though. You only hear the bad side of things, not the 1000's of things they've done right.

 

[Mike K]

I have 2 BBR tunes with no issues (simple bolt ons) but will not get another from them till they treat others right.

 

[JEWC_Motorsports]

Bad word of mouth spreads faster than anything good.

 

[Marc s]

Keeping a open mind here, what makes a email tune different than the guy who is tuning live and in site ? As long as the guy data logging and driving has the ability to recognize a bad situation i.e. detonation, very lean condition, over boost.

In my specific case, I prefer the street and a data log over a dyno because its a real world info. My car always makes more boost on the street and the turbo spools quicker than it does on the dyno.

Not arguing, I just am curious to your reasonings.

Your car or anybody elses won't make more boost on the street than it will on my Mustang dyno.

Live and on site,
1) I can have a custom tune done in less than four hours. The customer leaves satisfied.
2) I get to see the persons car to see if it has any issues that might prevent it from being tuned properly.
3) I look over every car that comes in for a tune before we start. I have seen all kinds of problems that would have been otherwise missed if the car was not in my shop.

Email tunes,
1) Constant emails back and forth to get the tune correct takes days or weeks.
2) The tuner has to assume the car he is tuning is in a good state of health.
3) Email tunes need to be data logged by the customer. This can consume a lot of the customers time and the time of the tuner.
4) If the tune never gets resolved due to various reasons. The customer is unhappy and it's going to cost someone some money.


Even though I consider the tuner that works for me to be one of the best that there is, I won't do email tunes unless it's a start up tune to get a customer to my facility.

Sure, I'm giving up revenue by not offering email tunes. However, I can keep my tuner and dyno busy doing dyno tunes. I strongly believe email tunes do not give the customer the quality that they deserve. I see all to many threads on various forums of email tune issues. Most of which are due to communication breakdown between the tuner and the customer. In this case, this tune will cost BBR reputation and money even if they don't issue a credit. Others have noted that will not do business with them anymore. In my shop, I can control the quality of the tune because I get to control the enviroment in which the data was acquired. There are some types of business that's better done face to face.

 

[muztangman93]

Marc I think you said it 100 percent correctly. If they would have been honest and told me it wouldnt be right and it would need datalogged and that I would have needed a wide band to do so that I would have never even considered. They also had me questioning my installation and other parts on my car that there was nothing wrong with. I just feel like a load was lifted now that it runs correctly I can sleep better at night really I can. lol

 

[BigRis]

My words of wisdom I was given by my first boss when i was 16. " One O'shit wipes out a hundred thata boy's"

 

[Tre06GTP1SC]

" One O'shit wipes out a hundred thata boy's"

True