Did I get ripped by bbr.

[gtmiller1001]

I just happened to see this thread come alive agian today. John you are absolutely full of crap. Everything you stated about what happened is not true I have proof of everything through email and phone records. I gave you guys all the info on my car including where my maf was located man Im pissed now. I told you guys everytime I hung the phone up if there is an issue call me so we can get it resolved quickly. You guys would never call me back I had to call daily to get any information from you guys. My dyno never called you guys at all. This is total bull shit. You guys didnt believe that I had the car towed there to have it fixed. I gave you the number and you guys called him to confirm it. He didnt say any of the stuff you stated at all. He informed me that he had talked to you and that he told you guys that you should have never even attempted to email tune a forced induction car through email especially without me having a wide band. Also the truth is the truth I talked to your boy steve immidiately after I had problems Datalogged everything he told me to only a million times Each time you guys added something else to the list to datalog Then finally chris sent me a strategy file to use to datalog after doing that still days later then I email and tell you to refund because I am taking the car in to have it tuned correctly then bam I get an email tune worse then the first one. BBR is nothing but liars

Well that sounds DAMN familiar...wish I could link the hour of copying and pasting email screenshots, datalog screenshots, etc but my damn thread was deleted.

This is EXACTLY what happened in there, but it was Steve. I complained after giving BBR repeated chances. Steve popped in stating some things that never even happened and skewed almost every part of the story. Also stated I was datalogging incorrectly. Ask anyone on here I've helped w/datalogging, it ain't my first rodeo. That's when I took the time to post up all the PROOF of my side of the story. Shockingly enough, nothing from BBR after that!

John, I actually like you and I don't have a problem with you. Steve - we all know how I feel about him and I don't think you'll find a damn person on here who read my thread who doesn't think my feelings are valid.

John, do yourself a favor and part ways with BBR, there are plenty of other shops in Florida you could hook up with.

 

[muztangman93]

John after your lies in this thread I dont like you in fact I probably like you even less then steve since he isnt the one who came on here and lied in this thread especially since I never dealt with you or talked to you one single time. Also the phone call you said where steve called me it certainly wasnt 8pm where I am at and I had made numerous calls that day trying to reach him and emailed him several times that day as well that was the one and only time I received a call and after that I parted ways.

 

[06silverbullet]

See, that's just it. We do try and fix any and all issues immediately when they happen. But you won't her about that in threads like this. You'll hear the side of the story that they want you to hear. But keep in mind, there is always 3 sides to every story. Side A - Side B and the TRUTH. I try and come on here as much as possible. But I only work here maybe 3 -4 days a week for a few hours a day. I work for time as a FF/EMT. I work here part time to fill in time and to work with my hobby. you can ask anyone on here. I really do care about people. I try and help out as much as I can. Problem or no problem. I have given folks my personal cell number when I know they are doing tasks themselves over a weekend... so that if they have an issue they can call me... some have and some haven't called. I try and make more people friends than customers. That's me and that's who I am.

Here is the issue that the OP had. He purchased a tune for a forced induction application. It was a USED Procharger D-1SC system. I'm going to emphasize on USED... b/c once he got the original tune we sent him the car wasn't running correctly. he got in touch with us ASAP...Just like we would expect anyone to do. Myself included. Steve and him talked and Steve went over datalogging the car. Josh did a datalog, however, there was information missing from what datalog. Without the info, no adjustments could be made. We then spoke again and explained it to him that without the proper info, it would be blind attempts at correcting the problem... So again, he datalogged... same issue. He was missing KEY information. So Chris (owner/tuner) spoke with Josh on the phone and went over everything in extreme detail on what is needed and how to do it. This was done and we go the datalog back and we noticed that this car was off not a little but a lot. It was running very rich. This being said we wanted to know more about this USED kit that he had. MAF location, size...etc... He came back and said it was in between the intercooler and the throttle body.... Well, we needed to know the exact location since Procharged did have numerous revisions to this kit putting the MAF in different locations. he never got back with us on that. So Chris sent another revision based on another configuration of this kit and Josh said that he was just going to take it to a local dyno center.... Which he did.
We got a call from this dyno center and the tuner stated that there was something wrong with this kit b/c even his files were very different. It took this tuner over 3 hours to just dial in the MAF counts for this car b/c of the issues this car had... So Josh never gave us a complete chance of completing our tuning... If he would have allowed us to work with him, this could have been figured out. But he decided against it. That is his prerogative.

i work as a full time emt, there is more the ample down time to take care of side business at your other job. guess what i'm doing right now working. guess what i worked 96 hours this week still had plenty of time to write more then a few posts on here.


there are several people that work for my company that make their other jobs priority if thats the case and they start slipping here i have no complaints that they shouldn't hold their position. if you can make time for bbr as a representative maybe you should step down as you have just stated you aren't capable of dedicating 100% of your attention to it.

 

[AbdullaGT500]

Obviously he's full of shit. How could you miss this thread??

 

[kdanner]

You were pegging your stock meter

No he wasn't. You told him he was and sold him a meter he didn't need. He is running the stock MAF today and it is NOT pegged.

You sir are top 3 in that list.

Dammit, he gets to be top 3? I posted the video, can I be #1?

 

[Wnt2gofst]

Didn't Pro-M offer to flow bench this meter at no charge to assure that you would have a dead on accurate MAF reading? Probably the most accurate reading to date on a 2011+ car?

Also, didn't Central Texas Performance ask you to do this as well with the MAF? Being that they were the tuners you were going to have tune your old car...

You were pegging your stock meter, Pro-M at the time was the only aftermarket MAF available. They heard you were having issues and offered to help you out. You elected not to take them up on this as per your "out sourced" information you received from someone else.

Actually you guys said my maf was pegged and said I needed the new Pro-M MAF. WHen it didn't work you guys said that you have seen some bad ones from PRO-M. Talked with PRO-M they first said they was sure no issue with their MAF's. As it went on and on with no issues in tuning later they decided that it was indeed a bad MPRO-M maf. By that time(almost 3 weeks of bad tunes/bad maf) we made a few calls to John Lund/JPC/EVO who called bullshit on stock MAF being pegged. So Jeff @ Central Texas Performance said screw your tunes and the PRO-M MAF and he would tune it himself. As he didn't have a lot experiance with the 5.0's with blowers and was actaully told by you guys that you guys was best etc etc. That you guys would share files and help him make sure he was on right track etc. Then you changed minds and said you woudl just tune it. So he said well they want to tune it fully let them. They have experiance with it on a bunch cars you would think this would be easy as they say it is. Any way I was his first blown 5.0 and with his tune it was pretty much spot on. after he put stock maf in and had every thing pretty good. Then JOhn Lund helped out with stock MAF showing some tricks to adjusting the MAF out. It ran great on the stock maf. And with the help John provided Jeff then tuned my 2012 with stock MAF and since 2 other 5.0's with blowers all on stock MAF. All making over 600whp with no issues. Oh we also took the shitty 80lb injectors out you guys suggested also. That was easy enough though as they went to a buddy with his KB 4.6 who needed bigger injectors.

Now back to PRO-M. After several talks with them they offered to bench flow it and fix the issue with it. WHen told them we had stock maf working and didn't need it and would like money back since the PRO-M MAF was not working anyway they said contact BBR who you bought it from. Jeff did that, I did that also. Talked to Steve. He said oh we got different word from PRO-M almost 2 weeks ago. I informed him I talked to them right before called him and what they told me. STeve said ok I will call PRO-M and then call you back. I never got a call back. I figure because PRO-M told him yep refund it send to use we fix and you can restock it or whatever. SO now I have a $500 PRO-M MAF that sits in the garage that is worthless.

 

[kdanner]

Do a chargeback, tell your CC they sold you something you didn't need and that you've been trying to return it but aren't getting anywhere with them.

 

[gtmiller1001]

Now that the facts are out I doubt BBR will chime in again.

Prove me wrong John...

 

[EGNARO]

well that was an interesting few pages.

 

[muztangman93]

Prove you wrong hell he lied about every single thing he said about my case. Not one thing was even close to accurate its funny because I have never talked to him one time or had any communication with him at all but he knows everything that happened. You are right there are three sides to each story Your side steves sided and the truth that would be my side of the story. Its amazing how you and steves side arent even the same.

 

[Robstang]

They must think their customer base is really stupid. Well, there's a lot of stupid people out there and maybe a lot of their customers are stupid but you can't just start assuming they ALL are stupid and begin treating them all like they are stupid. This is far beyond a simple misunderstanding, this is the accepted operating practice for a company that has so much business that they don't care about the stupid customers.

This is actually a common business practice. As proof just turn on the tv or radio and wait for the next screaming, obnoxious car ad. Lots of companies make lots of money by acknowledging that their customer base is stupid, and treating them accordingly. I personally go out of my way to avoid supporting car dealers with screaming car ads.

I'm not trying to get into a political argument, but this sounds like our nations leader about now, thinking were all stupid and all....

 

[bmaxwell]

This is all equal to that of piss and shit

 

[bakerjd]

Its hard for the community to SEE a business taking care of a situation when the buisness makes a total of 3 replys.

So b/c we are not taking the drama to the forums... we're in the wrong?
You want Drama go watch TNT

A response such as this is a reflection of why I will never do business with BBR.

I started to actually think they were going to try to change and work on their customer service these past couple of pages but OP returns and calls bullshit...Looking forward to BBR's bullshit rebuttal.

 

[waketek516]

The fact it took them a month, and 20+ pages to even get on here is insane....

 

[wbt]

I'm not trying to get into a political argument, but this sounds like our nations leader about now, thinking were all stupid and all....

No doubt. I look forward to the elections in Nov. to oust the illegitimate, worst CIC, we have ever had witness to.

 

[VTXFrank]

I just happened to see this thread come alive agian today. John you are absolutely full of crap. Everything you stated about what happened is not true I have proof of everything through email and phone records. I gave you guys all the info on my car including where my maf was located man Im pissed now. I told you guys everytime I hung the phone up if there is an issue call me so we can get it resolved quickly. You guys would never call me back I had to call daily to get any information from you guys. My dyno never called you guys at all. This is total bull shit. You guys didnt believe that I had the car towed there to have it fixed. I gave you the number and you guys called him to confirm it. He didnt say any of the stuff you stated at all. He informed me that he had talked to you and that he told you guys that you should have never even attempted to email tune a forced induction car through email especially without me having a wide band. Also the truth is the truth I talked to your boy steve immidiately after I had problems Datalogged everything he told me to only a million times Each time you guys added something else to the list to datalog Then finally chris sent me a strategy file to use to datalog after doing that still days later then I email and tell you to refund because I am taking the car in to have it tuned correctly then bam I get an email tune worse then the first one. BBR is nothing but liars

Even better you said that it took 3 hours to dial in the maf counts You couldnt lie anymore if you tried I wasnt even at the tuners for 2 hours My car was tuned in less then 2 hours and we spent alot of that time just talking about cars because it went so smooth. You said they called you while tuning it absolutely hularious considering they didnt even know anything about you guys or your tunes. I gave you guys the informtion the next day to prove it was done and that it was towed. So full of it.

There could be some things John is taking by word of mouth instead of having heard himself. Hopefully, your posts here will make John go back and review everything that has been said. John should call your tuner to get the truth from him.

I still think BBR owes you $170. NOT store credit, but your money back. This, of course, being dependent on whether or not your MAf was bad. Did you have to replace your MAF when the dyno guy tuned your car?

i work as a full time emt, there is more the ample down time to take care of side business at your other job. guess what i'm doing right now working. guess what i worked 96 hours this week still had plenty of time to write more then a few posts on here.


there are several people that work for my company that make their other jobs priority if thats the case and they start slipping here i have no complaints that they shouldn't hold their position. if you can make time for bbr as a representative maybe you should step down as you have just stated you aren't capable of dedicating 100% of your attention to it.

Not trying to be a dick man, but could you please re-write this with grammar and punctuation in mind?

Actually you guys said my maf was pegged and said I needed the new Pro-M MAF. WHen it didn't work you guys said that you have seen some bad ones from PRO-M. Talked with PRO-M they first said they was sure no issue with their MAF's. As it went on and on with no issues in tuning later they decided that it was indeed a bad MPRO-M maf. By that time(almost 3 weeks of bad tunes/bad maf) we made a few calls to John Lund/JPC/EVO who called bullshit on stock MAF being pegged. So Jeff @ Central Texas Performance said screw your tunes and the PRO-M MAF and he would tune it himself. As he didn't have a lot experiance with the 5.0's with blowers and was actaully told by you guys that you guys was best etc etc. That you guys would share files and help him make sure he was on right track etc. Then you changed minds and said you woudl just tune it. So he said well they want to tune it fully let them. They have experiance with it on a bunch cars you would think this would be easy as they say it is. Any way I was his first blown 5.0 and with his tune it was pretty much spot on. after he put stock maf in and had every thing pretty good. Then JOhn Lund helped out with stock MAF showing some tricks to adjusting the MAF out. It ran great on the stock maf. And with the help John provided Jeff then tuned my 2012 with stock MAF and since 2 other 5.0's with blowers all on stock MAF. All making over 600whp with no issues. Oh we also took the shitty 80lb injectors out you guys suggested also. That was easy enough though as they went to a buddy with his KB 4.6 who needed bigger injectors.

Now back to PRO-M. After several talks with them they offered to bench flow it and fix the issue with it. WHen told them we had stock maf working and didn't need it and would like money back since the PRO-M MAF was not working anyway they said contact BBR who you bought it from. Jeff did that, I did that also. Talked to Steve. He said oh we got different word from PRO-M almost 2 weeks ago. I informed him I talked to them right before called him and what they told me. STeve said ok I will call PRO-M and then call you back. I never got a call back. I figure because PRO-M told him yep refund it send to use we fix and you can restock it or whatever. SO now I have a $500 PRO-M MAF that sits in the garage that is worthless.

Charge back. They sold you a part that was broken. No wonder John has a LOT of reputation work to do for BBR. I'd of shown up at their place of business and shoved that MAF in their face, demanding a refund. I don't care if it cost me $1000 to fly there and back, the principle of the thing is what chaffs my ass.

 

[muztangman93]

I didnt replace anything There was no problems with my maf at all. The guy I took it to I had never been to in my life and was over a 2 hour trip one way. BBR had no knowledge of where I took the car to. After I had the car tuned, the very next day I told them all about it at that point they didnt believe that I took it somewhere so at that time I gave them the guys information for proof. Steve called him and talked to him and also somewhat admitted that they shouldnt have tried to do the tune somewhat I say. John never had anything to do with our conversations or emails. I have never spoke with him and he really has no idea about what went on. The facts are the facts. He comes on here saying that the guy who tuned it called them that is hularious He had no knowledge of bbr or there phone number or anything else of that aspect. I was there the whole time talking cars with the guy and it took him very little effort to tune the car from scratch.

 

[HAYMAKER]

You guys sound worse than a bunch of old ladies at a hair salon. Jesus Christ, get over it and next time you need a fucking tune take it to a dyno instead of trying to rely on a canned tune.

 

[S197 GT]

You guys sound worse than a bunch of old ladies at a hair salon. Jesus Christ, get over it and next time you need a fucking tune take it to a dyno instead of trying to rely on a canned tune.

Hey John. Troll accounts are not allowed here. 1 account only please ...

So, wannabe John@BBR or HAYMAKER?

 

[Greg Hazlett]

^^ OH SHIT!