gtmiller1001
forum member
Well, most of you know my previous story of installing the Hellion single turbo kit on a 2011 GT. There was a very long thread that was inadvertently deleted form this site detailing that experience. I was told I was free to post up the story and status again if I wished, so here's an update.
I'll update with more details later but:
Bought the Hellion Kit
BBR had almost 3 months to tune it and couldn't ever make it run right
Lund made it run right the first time around, but the kit still didn't make close to advertised power numbers
I gave BBR every chance in the world to make it right or do a swap or SOMETHING.
They refused, so I eventually filed a claim with my credit card company.
Well, that was back in February. Last week I got a certified letter from BBR asking for the turbo back. I had not been informed by the cc company of a final decision. I called them, and they said they ruled in my favor. Money was transferred back onto the card at the beginning of the claim but I was told it could be reversed pending a final decision and rebuttal from BBR. I asked them if they were sending me a written confirmation that the case was closed and ruled in my favor. They said yes.
Then I called BBR to arrange for shipment of the turbo back to them. I told Liz that as soon as I got the letter from the cc company I'd be more than willing to ship the product back. She got pissy and told me that she would contact her cc merchant bank and tell them I "refused" to release the product, which was false.
No big deal, I expect nothing less from them at this point. So I'm waiting on the letter of confirmation from the cc company, should be here by the end of this week, maybe next. I received notice today that BBR is sending call tags for me to ship the product back. I call Liz and confirm what address the tags were sent to so there wouldn't be a problem as I have moved since the date of purchase, they are coming to me so that's OK.
Then I tell her that as soon as I get the written confirmation from the cc company I'll get the stuff on its way. She informs me that I have the product AND the money and that is THEFT!!! She's also being a total bitch as usual.
ARE YOU FUCKING KIDDING ME???? I've been civil since the beginning, civil at the end, trying to cooperate and follow the rules here and you call me a THIEF???
I'm even taking a detailed inventory of the kit for every nut and bolt that came with it with the intention of going to the store and purchasing any little nut/bolt/washer that may be missing so they get back EVERYTHING.
This is fucking bullshit, these people do not deserve to be a vendor here.
If this gets deleted I'm going to be fucking pissed b/c I was TOLD I could post up the results and this happened to me first hand.
STEER CLEAR OF BBR!
I'll update with more details later but:
Bought the Hellion Kit
BBR had almost 3 months to tune it and couldn't ever make it run right
Lund made it run right the first time around, but the kit still didn't make close to advertised power numbers
I gave BBR every chance in the world to make it right or do a swap or SOMETHING.
They refused, so I eventually filed a claim with my credit card company.
Well, that was back in February. Last week I got a certified letter from BBR asking for the turbo back. I had not been informed by the cc company of a final decision. I called them, and they said they ruled in my favor. Money was transferred back onto the card at the beginning of the claim but I was told it could be reversed pending a final decision and rebuttal from BBR. I asked them if they were sending me a written confirmation that the case was closed and ruled in my favor. They said yes.
Then I called BBR to arrange for shipment of the turbo back to them. I told Liz that as soon as I got the letter from the cc company I'd be more than willing to ship the product back. She got pissy and told me that she would contact her cc merchant bank and tell them I "refused" to release the product, which was false.
No big deal, I expect nothing less from them at this point. So I'm waiting on the letter of confirmation from the cc company, should be here by the end of this week, maybe next. I received notice today that BBR is sending call tags for me to ship the product back. I call Liz and confirm what address the tags were sent to so there wouldn't be a problem as I have moved since the date of purchase, they are coming to me so that's OK.
Then I tell her that as soon as I get the written confirmation from the cc company I'll get the stuff on its way. She informs me that I have the product AND the money and that is THEFT!!! She's also being a total bitch as usual.
ARE YOU FUCKING KIDDING ME???? I've been civil since the beginning, civil at the end, trying to cooperate and follow the rules here and you call me a THIEF???
I'm even taking a detailed inventory of the kit for every nut and bolt that came with it with the intention of going to the store and purchasing any little nut/bolt/washer that may be missing so they get back EVERYTHING.
This is fucking bullshit, these people do not deserve to be a vendor here.
If this gets deleted I'm going to be fucking pissed b/c I was TOLD I could post up the results and this happened to me first hand.
STEER CLEAR OF BBR!