The point is the stock mufflers held together under much greater abuse then what was the case for Jay (Seer). The fact that the MBRP spilt means to me that the construction quality was less than OEM.
MBRP Axle Backs split open under boost on my GT500
- Thread starter Seer
- Start date
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The point is the stock mufflers held together under much greater abuse then what was the case for Jay (Seer). The fact that the MBRP spilt means to me that the construction quality was less than OEM.
Mr. Q
Senior Member
that is, if they had ACTUALLY tested the part.... 
ford20
Senior Member
Right ... One muffler breaks they are all crap
Their customer service is. As a six sigma black belt I know there will be defects. I also know that damages based upon product defect are insured.
Not only should you budget for replacements but damages.
Remember when the explorer tires exploded back in the 90s. Ford just did not send people a new set of tires and say we are cool. Drastic comparison but same idea.
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I love how there are so many ppl trying to tell you what happened to your mufflers when they weren't even there. Bottom line is there is an unhappy customer with the power to fuck over sales for MBRP pretty badly. They just need to help him out and be done with it.
If you fellas think this muffler blew open like that because of mere acceleration, well, maybe you should open a physics book sometime. I initially jumped into this thread to help him get contact and resolution to the problem since I do know someone at MBRP. I don't feel he has been completely honest but that's just my opinion. I won't intervene with your bashfest anymore
No, you feel that way because thats the route MBRP wants to take. Oh well, it's their reputation not mine.
I mean, what's to say you could buy a set of mufflers, put a few thousand miles on them, decide u don't like the sound, then toss an M80 in one and then say it happened under accel, pretty easy way to get a set of diff mufflers. Not saying that's anyway what happened, but if a company blindly gave everyone their every wish, you could only buy one set of mufflers and just have them replaced whenever you see fit. If every bit of your story lined up in sure both companies would bend over backwards. But whatever
You're ridiculous and absolutely absurd. You sound like a MBRP employee.
Is the MBRP catback for 05-10 GTs the same muffler design? Looks like they have a straight through muffler design available- Seer's mufflers look like chambered pieces in the pictures.
Might be worth avoiding either way after reading this thread. LOL
Might be worth avoiding either way after reading this thread. LOL
J
Jesse@MBRP
Guest
I've chosen just to watch until now but I believe the facts aren't being presented here in a factual manner.
1. Summit was under the impression the muffler just had a tear in the muffler when you made your claim with them over the phone. We didn't "play hardball" with them. Please see the screen shot of the email I received from them.
2. We have not ignored you. I personally reached out in the matter because of your threatening emails. I wanted to get to the bottom of what was going on. After speaking with you I wanted to communicate via email only as there would be a paper trail. You've had no issue replying to them so I can only assume you've been receiving them.
1. Summit was under the impression the muffler just had a tear in the muffler when you made your claim with them over the phone. We didn't "play hardball" with them. Please see the screen shot of the email I received from them.
2. We have not ignored you. I personally reached out in the matter because of your threatening emails. I wanted to get to the bottom of what was going on. After speaking with you I wanted to communicate via email only as there would be a paper trail. You've had no issue replying to them so I can only assume you've been receiving them.
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I even told you on the phone that I had a wot box installed on my car. You even said so do you and others in your company and many others and were not concerned about that. I also told you that it was not activated at the time of the failure.
I also stated that there is no documentation anywhere on your website that states, that this is a no no.
You're the one who kept trying to make analogies of saying a nitrous backfire.
1. The car doesn't have nitrous and Ken Bjonnes tuned the car. Are you saying he doesn't know what he is doing?
Summit was not under the impression there was a "small tear" in the muffler, as they got the same pictures that you did as well. I also have my conversation with summit recorded as they do as well.
Both parties went back and relistened to what I said on the phone conversation hence why they proceded with the write off, after your companies meddling because it was clear as day I stated "the muffler burst apart at the seam".
2. Threatening emails? Do you want me to post my original email with your response from last week? There is nothing different that I had written in that email that wasn't posted before. It outlined a request for your company to replace parts on my vehicle that your faulty product damaged. My second email, sent to you only last night, which was in reply to your "in house engineer's" findings which I find to be too biased in this case, stated that if that is your final decision, then alerting the entire vehicle community that you do business with how well your product held up in my situation and a buyer beware.
Nice try Jesse, it looks like we're going to have this same arguement a few more times on various forums.
This also shows your lack of professionalism, now I have nothing to hide in this situation because it is what it is. You guys put a defective product out there and now are not owning up to your obligations to make what is right. But not only can't you not pay attention to simple detail especially the notice and disclaimer at the bottom of Summit's email (that you screen shotted) asking for you to keep this private you are also releasing a customer's personal information. You are not representing your company very well.
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Shit just got real! Popcorn anyone?
Premium08
Need to Get Another Pony
Nope its bed time for me, but I look forward to reading more of this later in the day. Looks as though seer has his ducks in a row, no muffler built correctly should do that.
GrnBullitt08
Dale Jr
I don't see why there is so much dispute over this....I deal with warranty claims daily in my business/profession. Yes, you do come across some crazy or unforeseen shit occasionally like this, where something just doesn't seem to add up. But it comes to a point where you "Jessie and MBRP in general" need to take into consideration that the part may have been defected. I've seem numerous "new" parts being delivered to me that don't work out of the box, nothing physically wrong with them that you can see. They just don't work, or they fail quickly.
Instead of playing the finger pointing game with the customer and pissing him off loosing potential business from him and other buyers. Eat the $500-$600, stand by your product and services, recall the damaged product, review and research how it may of happened and take the necessary steps to ensure it doesn't happen again.
If it was an isolated case, then just consider it a manfacturing dud and call it a day. Eating a single axleback system from time to time doesn't sink a company. Pissing off customers and gaining a bad reputation through customer service does.
Instead of playing the finger pointing game with the customer and pissing him off loosing potential business from him and other buyers. Eat the $500-$600, stand by your product and services, recall the damaged product, review and research how it may of happened and take the necessary steps to ensure it doesn't happen again.
If it was an isolated case, then just consider it a manfacturing dud and call it a day. Eating a single axleback system from time to time doesn't sink a company. Pissing off customers and gaining a bad reputation through customer service does.
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I can't say MBRP wasn't willing to replace the component, they just won't stand by their product and repair the other damages their faulty product caused.
GrnBullitt08
Dale Jr
Didn't you say awhile back that Summit was trying to bill you for the new Axlebacks based on MBRP rejecting the warranty claim?
Yes, and I outlined that situation as well. I'll paraphrase the events.
1. Mufflers explode on saturday August 4th. I call summit and explain to them in detail what happened. Summit sends out a different axle back so we do not have to go through this again. I am charged $33 difference, no big deal. I also notice my bumper cover is damaged and is now loose. I record the phone call and so does summit.
2. Later that evening I examine the severity of the damages. Broken/bent tabs, bumper needs replaced, repainted and restriped.
3. I get in contact with Jesse at MBRP and explain the situation. Jesse offers up another set of axle backs, where this is noble of him, I stated I was Summit's customer and they took care of the replacement as they authorized the warranty claim. Jesse states he only answers to the President of MBRP and only he can authorize such a claim. I ask why isn't he on the phone then, Jesse makes me aware he is on vacation and will not be back in next week. I guess the President of MBRP does not have a cell phone. Jesse proceeds to make analogies of nitrous backfires. We also talk about wot boxes, I tell him the defect happend around 5500 rpm in 3rd gear, before a shift. Car does not have nitrous on it.
4. A week goes by, I receive a letter in my mail (postal service) through USPS from Summit Racing stating the warranty claim was denied and I would be charged full price. I call and speak to a Dylan in Customer Service who states he is a supervisor and he would look into the issue. The next day a Stan from customer service calls me back stating that they will write off the claim after reviewing the recording of my original conversation with the rep from Saturday August 4th which clearly illustrated what I said. Stan decided to accuse me of my car not being tuned properly and a nitrous backfire. Gee, wonder where he got this from.
5. Jesse sends an email stating MBRP is not at fault and will now just send me 1 replacement muffler if I choose to accept this. Jesse states his engineer (the same one who designed this defective unit) claims this is not possible to of happened.
05yellowgt
Senior Member
I don't know that I saw this through the thread, but which Roush mufflers did you get as a replacement? Hopefully not chambered style so you won't have to worry about this again.
my stock gt500's held up just fine and they do quite fine on other peoples cars as well.
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