MBRP Axle Backs split open under boost on my GT500

[konablue11gt]

I mean, what's to say you could buy a set of mufflers, put a few thousand miles on them, decide u don't like the sound, then toss an M80 in one and then say it happened under accel, pretty easy way to get a set of diff mufflers. Not saying that's anyway what happened, but if a company blindly gave everyone their every wish, you could only buy one set of mufflers and just have them replaced whenever you see fit. If every bit of your story lined up in sure both companies would bend over backwards. But whatever

Truth be told here we were going to swap axelbacks for the roush ones i have the very weekend that this happened . He actually had no intrest in destroying them because in a few more days they would have gone to me and he would have had Roush anyways ....so please dont think these were intentionally destroyed as Im positive they werent

 

[Seer]

Interesting:

http://www.svtperformance.com/forums/12111101-post24.html

 

[kevinatfms]

^woah. shit just got real. the MBRP guy even states they think its cause of the WOT box. thats just shitty craftsmanship.

im also blown that even a single backfire can cause the muffler to explode. i can see them deforming or such but you either gotta have a TON of fuel in the muffler or its just bad quality.

 

[Xorak]

I've chosen just to watch until now but I believe the facts aren't being presented here in a factual manner.

1. Summit was under the impression the muffler just had a tear in the muffler when you made your claim with them over the phone. We didn't "play hardball" with them. Please see the screen shot of the email I received from them.

2. We have not ignored you. I personally reached out in the matter because of your threatening emails. I wanted to get to the bottom of what was going on. After speaking with you I wanted to communicate via email only as there would be a paper trail. You've had no issue replying to them so I can only assume you've been receiving them.

thanks for making it easy to add you to my "do not buy from" list.

now dig deep and do the right thing instead of everything you can to weasel your way out of this.

a good customer service rule to live by is "save the customer, not the sale". do you think you'll make more money by losing this customer and everyone he tells about how bad you are, or by solving his problem and him telling everyone how great you are? even him not saying anything would be better than giving him a reason to have a mission to post this all over the internet. if you can't see that, you shouldn't be handling customer service calls.

 

[Torched S197]

The thing is with cars we take chances everyday, some parts get through the line that are not up to par, but that's a chance we take. The saying is "you gotta pay to play" so if something breaks that's the chance we take no matter what it is. Ive killed clutches and axles within a few hundred miles on my 01 and when they broke I went and bought new ones. Thats just the chance you take

 

[Seer]

The thing is with cars we take chances everyday, some parts get through the line that are not up to par, but that's a chance we take. The saying is "you gotta pay to play" so if something breaks that's the chance we take no matter what it is. Ive killed clutches and axles within a few hundred miles on my 01 and when they broke I went and bought new ones. Thats just the chance you take

Hey if I install a part and it breaks because it was not rated for my setup, shame on me.

If I install a part and its rated to exceed my setup and it breaks, shame on who engineered it.

Companies know they will have duds/defects and any good organization should have the ability to fix whatever happens when those defects get out into the market place.

 

[JEWC_Motorsports]

Torched that's all good, but if a company is going to say it's rated to 1000 hp it better be able to handle that or they are making a false claim and asking to be sued when it fails.

 

[Torched S197]

I understand that when a company makes a part and it's tested to hold so much, they should stand behind it. But no matter what it is car parts to computers and so on, there will be parts not to standard. What I'm saying is if I buy parts and one fails and causes more damage, I'm not gonna put that damage on the company. That's just me though

 

[Seer]

I understand that when a company makes a part and it's tested to hold so much, they should stand behind it. But no matter what it is car parts to computers and so on, there will be parts not to standard. What I'm saying is if I buy parts and one fails and causes more damage, I'm not gonna put that damage on the company. That's just me though

Thats not how it works though. If a product does not meet manufacturers specs, they step it up and fix the issue and any damage it causes.

 

[Torched S197]

I agree that company's should step up, and I deal with pissed off customers all the time at work and try to satisfy them. But like I said that's my opinions and how I'd do it. It's just the name of the game and shit breaks. I do hope you get your car fixed though

 

[Mystickeith50]

Seer, I understand your frustration, but sometimes it's not worth the breath....and you may deter 10 people from buying them but that's it. Christ when the 5.0s first hit the scene I got one...first mod was a Magnaflow comp catback exhaust. It was a piece of dog shit, didn't even come close to fitting, hit the axle no matter what, tips were off, etc, etc, etc. They told me I had one of the first ten produced and that it "may" have been off. They would do nothing for me....nothing.....I even had a shop weld in stainless extensions to get over the axle, etc until I said fuck it, took it off n threw it in my shed were it sits today. I was butt hurt, bad mouthed them to everyone.....reality, it doesn't matter. Hope this works out for u.

 

[HellsBells]

I understand that when a company makes a part and it's tested to hold so much, they should stand behind it. But no matter what it is car parts to computers and so on, there will be parts not to standard. What I'm saying is if I buy parts and one fails and causes more damage, I'm not gonna put that damage on the company. That's just me though

So if I sold you a defective computer, and it catches fire and burns your house down, you'll just suck it up and pay for a new home even though it's clear the computer was the cause of the fire?

 

[Mustang30212]

=Mystickeith50;1483228.....reality, it doesn't matter.

It's opinions like this that allows companies to get away with crap like this. At the end of the day it matters to Seer. It mattered to you because you yourself complained.

RH

 

[Seer]

So if I sold you a defective computer, and it catches fire and burns your house down, you'll just suck it up and pay for a new home even though it's clear the computer was the cause of the fire?

Bad analogy. But yes. A business is responsible for damage off their defects

 

[Torched S197]

So if I sold you a defective computer, and it catches fire and burns your house down, you'll just suck it up and pay for a new home even though it's clear the computer was the cause of the fire?

That's why you get homeowners insurance. Also if you knew the computer was defective and sold it to me I'd probably be a little pissed, but if you sold a new computer not knowing I'd consider it a little different, like this incident because not every product will be checked. A house burning down and having to replace a rear bumper are 2 totally different circumstances. A rear bumper having to be replaced is not going to be life changing, a house burning down will take quite a few years to recover from and you will never get some more important things back

 

[TurboX]

I find it really interesting that Jesse posted a screen shot of the email, especially with the notice underneath stating that its not to be retransmitted.

What a dumbass, Seer now has proof that Summit is creating a paper trail on him. I would call Summit and show them the post where this dumbbell is posting confidential info on a public forum.

Is the person CC'd on the email the President ?

 

[HellsBells]

That's why you get homeowners insurance. Also if you knew the computer was defective and sold it to me I'd probably be a little pissed, but if you sold a new computer not knowing I'd consider it a little different, like this incident because not every product will be checked. A house burning down and having to replace a rear bumper are 2 totally different circumstances. A rear bumper having to be replaced is not going to be life changing, a house burning down will take quite a few years to recover from and you will never get some more important things back

So if the damage isn't as much it's not a big deal? For the same reason, that's why you get car insurance. They are different circumstances but the principle is the same.

What if I sold you a $250,000 home security system and then someone broke in, stole a pint of ice cream, and left everything else. Would you feel like I didn't owe you anything because it was just a pint of ice cream?

Bad analogy. But yes. A business is responsible for damage off their defects

I think the principle remains the same. Sure, you can chalk it up to a certain price range but the principle is still the same. It's called product liability, there's an entire law dedicated to it in this country. My point is simply: if a product is defective and causes any sort of harm or damage, then the manufacturer/seller of the product should be held responsible. Now if it's used incorrectly and whatnot (which in your case it wasn't), then that would be a different story.

 

[MikeT]

Truth be told here we were going to swap axelbacks for the roush ones i have the very weekend that this happened . He actually had no intrest in destroying them because in a few more days they would have gone to me and he would have had Roush anyways ....so please dont think these were intentionally destroyed as Im positive they werent

I was giving an example and clearly stated I wasn't suggesting that's what happened.

You're ridiculous and absolutely absurd. You sound like a MBRP employee.

I can see why u might think that seeing as how im questioning you instead of massaging your nuts like most in here

 

[Mystickeith50]

It's opinions like this that allows companies to get away with crap like this. At the end of the day it matters to Seer. It mattered to you because you yourself complained.

RH

I understand...the analogy I was trying to make is the reality of the situation is it doesn't matter. Everyone on here hates mmr....guess what, they got engine builds out the ass. I think seer should be mad, as I was, I was just trying to make the point that a lot of time it's just wasted breath.

 

[Greg Hazlett]

I can see why u might think that seeing as how im questioning you instead of massaging your nuts like most in here

LOL...massaging nuts? Wow..."pot, this is kettle, over!"

Doesn't it strike you as odd that 95% of the people on here that have no dog in the fight understand and agree with Seer? So we ALL have to be wrong and you/your affiliation with MBRP must be right...

If I were you I would bow out of this one and let Seer and the MBPR rep-who obvisouly joined this forum based on your input to him-sort it out...you are digging a hole and the first rule when digging a hole is to put down the shovel.