slvr08gt
Senior Member
A little over 2 months ago I ordered my Kenne Bell 2.6 kit from Sean Hyland Racing. At first Wayne was working with me on my order because Sean was out of town getting ready for MFF week. The only reason I ordered from Sean Hyland is because Wayne stated " Sean Hyland Racing is the ONLY autorized vendor that has the authority from Kenne Bell to sell and ship one of their kits overseas", plus they offered me a 5% military discount. I was like sweet, sounds like a good deal! So anyways I pulled the trigger and paid for the kit in full on November 1st. Wayne told me that all KB would have to do is setup my tune and have it shipped to Sean Hyland Racing. Wayne said it should take no more than 10 days for them to recieve the KB kit and then they would ship it out to me.
So I let 2 weeks go by and gave SH a call just to see if by chance my kit had arrived yet. I call SHR and I speak with the receptionist (Jodi), she proceeds to tell me that Sean and Wayne are both not in. I told her why I was calling and she said she would give the message to Sean because he was now in charge of my deal. I thought sweet, Sean Hyland is working my deal, the owner, so I know Im in good hands. A week goes by, I havent received one call or email back from SH. For the next month I called SHR at least 15 times trying to get a status on the kit. Finally, last week I call and Jodi transferes me to Seans line. Sean gets on the phone and supplies me with the 2 delivery confirmation numbers and then states" this deal should have never happened, we don't give the 5% military discount on KB kits and Wayne didn't know this while I was out of town. I acctualy lost money on this sale". So I got off the phone with Sean, punch in the confirmation numbers to find that they shipped the kit a couple days prior to that phone call (Dec 1st). I thought ok, at least my KB kit is on the way. Let me remind everyone I paid and additional $175.00 for shipping at the time of sale.
Turns out, SHR shipped the kit expidited PARCEL. They didn't even send it air mail!!!!!! My dad shipped me an air compressor which weighed over 80lbs and it was in a huge box. He mailed it USPS Priority Mail and it arrived in 6 buisness days for 48 bucks. Anyways, Im thinking about disputing my credit card because I still haven't recieved it to this day. I only have 60 days from the date of sale to dispute the charge and that will expire in 4 days.
Im just really unhappy with the customer service of Sean Hyland Racing at this point and dont even want to deal with them once the kit is installed or if it shows up incomplete or damaged. At this point I just want my money back so I can order from someone else. Im willing to ship it back to them out of my own pocket. So, the major question Im looking for an answer to. WHAT WOULD YOU GUYS DO IN MY POSITION????. Sorry for the long post, just need some input. Nick
So I let 2 weeks go by and gave SH a call just to see if by chance my kit had arrived yet. I call SHR and I speak with the receptionist (Jodi), she proceeds to tell me that Sean and Wayne are both not in. I told her why I was calling and she said she would give the message to Sean because he was now in charge of my deal. I thought sweet, Sean Hyland is working my deal, the owner, so I know Im in good hands. A week goes by, I havent received one call or email back from SH. For the next month I called SHR at least 15 times trying to get a status on the kit. Finally, last week I call and Jodi transferes me to Seans line. Sean gets on the phone and supplies me with the 2 delivery confirmation numbers and then states" this deal should have never happened, we don't give the 5% military discount on KB kits and Wayne didn't know this while I was out of town. I acctualy lost money on this sale". So I got off the phone with Sean, punch in the confirmation numbers to find that they shipped the kit a couple days prior to that phone call (Dec 1st). I thought ok, at least my KB kit is on the way. Let me remind everyone I paid and additional $175.00 for shipping at the time of sale.
Turns out, SHR shipped the kit expidited PARCEL. They didn't even send it air mail!!!!!! My dad shipped me an air compressor which weighed over 80lbs and it was in a huge box. He mailed it USPS Priority Mail and it arrived in 6 buisness days for 48 bucks. Anyways, Im thinking about disputing my credit card because I still haven't recieved it to this day. I only have 60 days from the date of sale to dispute the charge and that will expire in 4 days.
Im just really unhappy with the customer service of Sean Hyland Racing at this point and dont even want to deal with them once the kit is installed or if it shows up incomplete or damaged. At this point I just want my money back so I can order from someone else. Im willing to ship it back to them out of my own pocket. So, the major question Im looking for an answer to. WHAT WOULD YOU GUYS DO IN MY POSITION????. Sorry for the long post, just need some input. Nick
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