Kooks Customer service stinks

GIG4FUN

Rock 'n' Roll Moderator
Joined
Apr 5, 2007
Posts
4,860
Reaction score
44
Location
Iowa
Kooks has stepped up and offered to sell me the Off Road sections I wanted at a fair price, when the test pipe sections come in, I'll install them and send my cats back for evaulation/replacement, I have a new 3" magnaflow cat back system to install at the same time, I also want to thank this forum for allowing the thread to continue until resolved.


you are welcome :beer:

It is good to see this worked out well when everyone understood each other. Most problems are "misunderstandings".
 

dascoyne

Enormous Member
Joined
Mar 2, 2010
Posts
9,803
Reaction score
1,820
Location
Isle of Lucy
The End


sunset-on-the-beach.jpg
 

Boozshey

Senior Member
Joined
Sep 12, 2009
Posts
5,090
Reaction score
46
Location
Tampa
Screw KOOKS!!! I talked to a guy named Kool-aid, he wanted nothing to do with me. I explained to him the clogged cats caused catastrophic failure to my motor and I got the same damn run around.

BAD TUNE!!! Bad tune my ass!!! I have data log's to show it. My tuner was even in my car when it failed while we were data logging to figure out what was wrong in the first place. I offered them the data logs. TUNE IS TOO RICH was said again!!! Blah blah blah, I wasn't even asking for anything crazy. I just wanted to get the two straight pipes and screw messing with the cats again. I didn't call up pissed. Really, how much do two mildly bent pipes cost Kooks? $50? Especially when it comes to helping a customer who already spent $1300 on their set up and now has to fork out thousands to fix what there product caused in the first place.

I will tell you what I tell people when they ask about Kooks. "GET SOMETHING ELSE!"

Have anything to say about that George?

blowncat2.jpg


blowncat1.jpg


blowncat3.jpg


blowncat4.jpg
 
Last edited:

spedly

Member
Joined
Mar 16, 2008
Posts
219
Reaction score
1
Location
Delaware
I've seen the cat rattling first hand on 3 different sets of cats on Branman's car. It seems like it would be easy to move the o2 bung out of the cat thus eliminating the 2 piece catalyst that causes the rattle.

George@kooks what is the reasoning behind having the o2 in the cat instead of behind it?
 

rford426

Resident 5.0 H8R
Joined
Jan 5, 2008
Posts
6,240
Reaction score
13
Location
Live Oak,Tx and Tulsa,OK
Boozshey said:
Screw KOOKS!!! I talked to a guy named Kool-aid, he wanted nothing to do with me. I explained to him the clogged cats caused catastrophic failure to my motor and I got the same damn run around.

BAD TUNE!!! Bad tune my ass!!! I have data log's to show it. My tuner was even in my car when it failed while we were data logging to figure out what was wrong in the first place. I offered them the data logs. TUNE IS TOO RICH was said again!!! Blah blah blah, I wasn't even asking for anything crazy. I just wanted to get the two straight pipes and screw messing with the cats again. I didn't call up pissed. Really, how much do two mildly bent pipes cost Kooks? $50? Especially when it comes to helping a customer who already spent $1300 on their set up and now has to fork out thousands to fix what there product caused in the first place.

I will tell you what I tell people when they ask about Kooks. "GET SOMETHING ELSE!"

Have anything to say about that George?

blowncat2.jpg


blowncat1.jpg


blowncat3.jpg


blowncat4.jpg
Guess me e penis grew bahaha knew you would come chime in boozshey!!!
 

irishpwr46

Official Site Vandal
Joined
Apr 30, 2009
Posts
8,747
Reaction score
62
Location
NYC
wow, kooks just got knowcked off my to do list. im calling ARH instead
 

Hawgman

THE fucking bad guy
Staff member
Administrator
Super Moderator
Joined
Apr 4, 2007
Posts
14,482
Reaction score
963
Location
Texas
Guess me e penis grew bahaha knew you would come chime in boozshey!!!
No.. Your e-penis hasn't done shit because YOU still have no fucking first hand knowledge of the situation. Argue with me prick.. please. I haven't banned anyone this month and I am just waiting for some fucking smart ass that thinks the board is graced with his presence to piss me off for no particular reason. So go ahead you internet badass bandwagoner.. smart off something else. Please make the mistake of thinking I truly give a fucking shit whether or not you are a member here. Come on big guy, step your bad ass up and smart something else off ... Come on... Do it. I couldn't give a rats fucking ass what you have to say when all you are doing is clinging on to someone else. If you have experience with the situation that is a different story. But you don't. So you are not contributing to either side. You are merely nut hugging. Want to hug balls, then go to fucking mustang forums where they have like 3 people out of their entire user base that has actually done something to their car. Your fucking sequential tail light mod doesn't give you the experience to say a damn word about someone's catalytic converter thread.
 
Last edited:

US-1

Banned
Joined
Apr 8, 2007
Posts
12,808
Reaction score
183
Location
The ShadowLands
Guess me e penis grew bahaha knew you would come chime in boozshey!!!

No.. Your e-penis hasn't done shit because YOU still have no fucking first hand knowledge of the situation. Argue with me prick.. please. I haven't banned anyone this month and I am just waiting for some fucking smart ass that thinks the board is graced with his presence to piss me off for no particular reason. So go ahead you internet badass bandwagoner.. smart off something else. Please make the mistake of thinking I truly give a fucking shit whether or not you are a member here. Come on big guy, step your bad ass up and smart something else off ... Come on... Do it. I couldn't give a rats fucking ass what you have to say when all you are doing is clinging on to someone else. If you have experience with the situation that is a different story. But you don't. So you are not contributing to either side. You are merely nut hugging. Want to hug balls, then go to fucking mustang forums where they have like 3 people out of their entire user base that has actually done something to their car. Your fucking sequential tail light mod doesn't give you the experience to say a damn word about someone's catalytic converter thread.

Looks like your e-penis just got stomped on and your e-balls got kicked up around your tonsils. Bandwagon-jumping is bad for you, m'kay?
 

Greg Hazlett

Stepping on the Pink Bus
Official Vendor
Joined
Nov 2, 2009
Posts
23,982
Reaction score
340
Location
Chesapeake, VA
No.. Your e-penis hasn't done shit because YOU still have no fucking first hand knowledge of the situation. Argue with me prick.. please. I haven't banned anyone this month and I am just waiting for some fucking smart ass that thinks the board is graced with his presence to piss me off for no particular reason. So go ahead you internet badass bandwagoner.. smart off something else. Please make the mistake of thinking I truly give a fucking shit whether or not you are a member here. Come on big guy, step your bad ass up and smart something else off ... Come on... Do it. I couldn't give a rats fucking ass what you have to say when all you are doing is clinging on to someone else. If you have experience with the situation that is a different story. But you don't. So you are not contributing to either side. You are merely nut hugging. Want to hug balls, then go to fucking mustang forums where they have like 3 people out of their entire user base that has actually done something to their car. Your fucking sequential tail light mod doesn't give you the experience to say a damn word about someone's catalytic converter thread.

:owned2:
That just about covers that...any questions?:bye:
 

lostsoul

2014 vett or 2015 stang..
Joined
Apr 13, 2007
Posts
6,963
Reaction score
95
Location
Gay Area
Looks like your e-penis just got stomped on and your e-balls got kicked up around your tonsils. Bandwagon-jumping is bad for you, m'kay?


holy shit.. I dont think I have seen him go off like that in a while. I would like to say more.. but I like my angry e-inch :beerdrink:

rford426 is like the kid in my sig and hawgs the driver.. haha
 
Last edited:

Branman

Member
Joined
Aug 26, 2009
Posts
327
Reaction score
1
Location
Delaware
Kooks def needs to find a new design of cats. The current ones are junk IMO. I went through 2 sets of these and had the exact same issue as the original poster. The second set didnt even last 40 miles. Kooks and i went through the tune discussion and all. The tune was all good since Chris Rose handled the tune. I ended up having to settle for something I am now not happy with cus my car sounds like shit. I paid alot of money for my exhaust to sound like crap. I had to settle for catless pipes and I dont like how it sounds with the h-pipe now so I had to put my stock exhaust back on just to quiet it enough so it doesnt sound like complete shit. They really need to man up and take care of there customers. I paid for a catted system which cost more than a catless system and now im stuck with a shitty sounding car. Kooks = 1 Me = 0.
 

nv4gt ws

RedShift
Joined
Jan 29, 2010
Posts
1,215
Reaction score
4
Location
va beach
Kooks def needs to find a new design of cats. The current ones are junk IMO. I went through 2 sets of these and had the exact same issue as the original poster. The second set didnt even last 40 miles. Kooks and i went through the tune discussion and all. The tune was all good since Chris Rose handled the tune. I ended up having to settle for something I am now not happy with cus my car sounds like shit. I paid alot of money for my exhaust to sound like crap. I had to settle for catless pipes and I dont like how it sounds with the h-pipe now so I had to put my stock exhaust back on just to quiet it enough so it doesnt sound like complete shit. They really need to man up and take care of there customers. I paid for a catted system which cost more than a catless system and now im stuck with a shitty sounding car. Kooks = 1 Me = 0.
at idle with cams your stang prob sounds better. my kooks cats are holding up so far.
 

bullitt boy

Senior Member
Joined
Nov 19, 2009
Posts
1,785
Reaction score
15
Location
NJ
I have had kooks high flow catted H pipe on my vorteched engine for over a year with no issues. Perhaps there are issues and I don't know it yet. What would the symtoms be when the cats are failing?
 

Boozshey

Senior Member
Joined
Sep 12, 2009
Posts
5,090
Reaction score
46
Location
Tampa
I am sure that Kooks has 100's of satisfied customers, GREAT! However the point of this thread is that when their products fail, you either get told it isn't their problem or you have to jump through so many hoops and spend more money out of pocket that it isn't worth it.

It's all bull in the end! If you are going to create something then stand behind it. We aren't talking about some vendor here, we are talking about the makers!!!
 
Last edited:

Branman

Member
Joined
Aug 26, 2009
Posts
327
Reaction score
1
Location
Delaware
Basically mine just rattle they still seem to function ok I guess. When the car is cold (obviously) just reach your arm under the car and tap on the cat with your fist. Mine would make a nice rattle. Another easy way is to basically lightly kick the tips of your exhaust. Then the system heats up and it expands the noise goes away pretty much. I think I may have a local shop weld in some cats for me cus I doubt kooks will ever do anything to fix the problem since most likely most people dont even notice the sound. I am a tech at a Land rover dealer so I am used to listening to noises and such so I pick things up like that pretty fast. If I didnt spend a ton of money on the exhaust I probably wouldnt be so upset but that shouldnt happen on a $1200 dollar exhaust system.
 

beefcake

Forced Induction Specialist
Official Vendor
Joined
Dec 14, 2009
Posts
4,495
Reaction score
30
Location
Bethel, Ohio
I will say, your headers are TOP NOTCH! I have seen no mass produced header finer, Now get your cats and Customer service up to that level and you'll have something to be proud of.... Just a Thought....

i toured stainless works setup last week. had their stuff on my 06, the quality is awesome. everything is done in house, all american made
 
Back
Top