I know Justin he is a good guy, im not sure whats going on here but with Email tuning sometimes things can be difficult. So many different conditions can affect the way a car performs and runs. Justin is also a busy guy so if it was a time related issue or delay you've got to understand someone like him is busy. I go through this situation everyday as my father has at all times 50 email tune files sitting on his desk amoungst 10-20 cars in the parking lot needing his attention and all while he is traveling to places like Michigan, California, Texas, and Florida for tuning. It gets overwhelming.
anyways my 2 cents..