Issue with passenger airbag recall installation

Discussion in '2011+ Mustang GT 5.0L Tech' started by safetyfast, Jul 2, 2019.

  1. 2011/5.0

    2011/5.0 Senior Member

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    Probably just trying to save face after busting a tab and reinstalling hoping the customer wouldn't notice

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  2. rathair

    rathair Junior Member

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    So typical, instead of admitting to making a mistake, they just think you’re dumb enough to notice, or that you’re too scared to call them on it. Dealers like to challenge you on everything, cuz it cuts into their bonus and profits, where as a small shop would do the opposite. I think that’s why they come up with recalls for older cars, because this way we have to take it to them, and because we’re out of warranty, every repair is out of our pocket. Dealers call it “gravy”. And they will magically find something wrong with your car to make some easy money. All hail the 60pt free inspection!! I know this Takata airbag recall is sweeping through manufacturers one by one, Honda/Acura has it, Mercedes has it, Hyundai has it. I’m sure many more also have it. I always decline the free inspection, because I know my car really well, and don’t need a dealer to “find” something wrong!
     
  3. 86GT351

    86GT351 forum member

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    Declining the inspection is a customers option. I will say that a lot of customers love the inspection. It also depends on the dealer. We are very transparent here with our techs and customers. First of all the Techs also know the circumstances if the don't ADMIT they broke something. We have video inspections that our techs do so it includes the customer in the process. As for thinking that recalls are cutting into our bonuses? That is insane. Takata, NOT Ford had a product problem. We get paid to do the replacement.

    Let me ask you a question. If you Decline the inspection and my tech advises you that your Tires are below a suggested tread depth or your brakes are below a certain thickness you would be upset because he advised you of a Possible Safety concern? I deal with it all the time. As a Licensed Repair facility we are obligated to advise the customer of our findings. What the customer chooses to do at that point is up to them.

    Here is a perfect example
    https://www.mynbc5.com/article/lice...with-manslaughter-in-customer-s-death/3324536

    I hate to say it but knowing your car or not, if someone told you that you had a concern and you would be upset he is just doing his job is wrong.
     
  4. rathair

    rathair Junior Member

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    F4603A1F-882B-4FB8-BEB5-AC20813C4003.png C4AC2119-4233-497B-962C-83D83F0D0B0A.png F8080F32-9C94-4B52-B0A5-9B448184A5E5.png C208FDC4-CA91-492C-A2FE-5D88D6E01565.png F4603A1F-882B-4FB8-BEB5-AC20813C4003.png I read your link, and it’s all too unfortunate that guys like that (so called mechanics) give a lot of mechanics a very bad name, he didn’t even roadtest the car! Or check the brakes! Just idiotic. And when I say I know my car really well, I speak for myself, and I do know of your obligations to tell me something about my car. But, yep there it is, the truth is, because of guys like that, it gives you and your techs a bad image. And it happens in every trade, or workplace out there, the bad apples over run the good ones, they get away with bad procedures, attitudes, while the good ones have to deal with it. I hold two trade licenses and am offering my experience with what I’ve seen. I don’t mean to attack any particular shop or trade, only the bad techs who believe they are doing right. I choose to decline the inspection due to having my own tech in the family, trust goes without saying. But you have to admit, when work is running low, that’s when the shifty stuff happens, you might not see it, but it’s there, dog eat dog. My welding, and tool and die trades have the same idiots as well. Maybe I’m an idiot to someone out there, but that’s mainly because someone had a bad experience and spread the word. I apologize if my ignorance p’d you off. I wasn’t driven to start an argument. Also I didn’t mean you guys get bonuses from recalls, I meant that pretending that they didn’t damage something (so they don’t need to replace it) cuts into the bonuses. Because the dealer would have to pay for the part in question.
     
    Last edited: Jul 10, 2019
  5. 86GT351

    86GT351 forum member

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    Point taken. I can assure you it does not happen at this dealership. 1. We are way too busy to deal with the BS. 2. Our Techs are aware of circumstances that the company sets forth along with the General Manager and Service Director. Your comment about the bad name is true. We are automatically no good in this industry. When you run a clean straight shop it makes it even harder because the general perception is the negative.

    We take a tremendous amount of pride in our facility. I deal with a lot of High End clients. I get the New Ford GT clients along with pretty much anything performance oriented. Everyone gets a tour of the facility. We have nothing to hide and are very proud of what we have here. Customers love the transparency. It is comforting to them. When I have a 600K Supercar here ad they stop by for an update, we go directly to the car. They deserve to be included in the process. We just had a 2018 Ford Gt here with an internal fault(Noise) inside the steering gear. The customer who lives in England and stores his car here happened to come in to meet with us and we gladly showed him what we had to experience to repair his car. Initially he was taken back by seeing his car with basically the complete front end removed. After meeting with my Certified Ford GT Tech that all went away.
     
  6. 2011/5.0

    2011/5.0 Senior Member

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    Maybe you can explain to me the inability of the Ford techs to properly replace the headgasket in the focus RS that Ford sent out with the wrong headgasket.
    I finally lemoned mine out,and have freinds on there 3rd and 4th attempt.

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  7. Aerofinz

    Aerofinz Junior Member

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    I currently have 3 sets of Bullitt dash replacements... maybe it's a good time to sell them! :)
     
  8. rathair

    rathair Junior Member

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    86GT351, I’m glad to see you are willing to fight for your shop and techs, it’s pretty rare to have that kind of focus. It would be great if the majority of shops were like yours, and with excellent leadership, the trend continues to everyone involved. You should be proud of your shop, and it sounds that’s way! Keep up the good work.
     
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  9. 86GT351

    86GT351 forum member

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    We play with toy's like this all day so the standards are kept at a higher level.

    The Red White and Blue belongs to Mark Fields the EX CEO of Ford. The Grey with Orange belongs to Nascar Driver Kurt Busch

    IMG_5586.JPG

    IMG_5403.jpg
     
  10. Iceman62

    Iceman62 Bullitt 6005

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    Wow, awesome toys & lucky for you to have the ability to see & work on them. Thanks for sharing.
     
  11. 86GT351

    86GT351 forum member

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    We get a lot of high end performance stuff in this shop. I currently have an 05 GT in the shop that we are replacing the clutch on. The one shown in the picture is a built motor with compound boost. Has twin turbos on it as well as the supercharger.

    IMG_5430.jpg
     
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  12. 86GT351

    86GT351 forum member

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    Here is a picture of the turbos

    IMG_5431.jpg
     
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