Sometimes you have to laugh

Discussion in 'Mustang Chit Chat' started by 86GT351, Jan 28, 2021.

  1. 86GT351

    86GT351 forum member

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    Customer comes in with an 05 Mustang GT that he recently purchased. It is a low mileage vehicle. Around 40K on it. Customer is having an issue filling his gas tank. I checked Warranty History and it shows the vehicle has never been in for any Warranty Work. There is a TSB for a Tank Replacement. Yes it was a known issue. Heck, I had it happen on my Wifes 05. Customer is very upset and called Ford to complain that we will not honor The TSB. He just does not want to hear that a TSB at NO Charge can only be performed during base warranty period. Nice way to start the day! LOL!
     
  2. Greg Hazlett

    Greg Hazlett Stepping on the Pink Bus Official Vendor S197 Team Member

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    May make you laugh but I was not aware that a TSB is only good for the the 3/36 warranty, I was under the assumption that a TSB is good until it is made right; does this vary from manufacturer?
     
  3. Rich

    Rich Member

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    You need to replace 'customer' with dumbass. Who's buys a 16 year old car and wants warranty work honored? That's like buying a 55 inch tv, using it for 10 years and then trying to return it for a bigger one.
     
  4. tjm73

    tjm73 of Omicron Persei 8 S197 Team Member

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    I thought TSB's were just bulletins on how to fix problems that too often come up and the bulletin is a known verified fix.
     
    13v6 and Mach2burnout like this.
  5. Greg Hazlett

    Greg Hazlett Stepping on the Pink Bus Official Vendor S197 Team Member

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    It's not warranty work, it is a known issue that the manufacturer has acknowledged needs to be addressed, why should there be a limit on when it gets done? I have received notices for TSB's on other vehicles when they are outside the warranty window.
     
  6. Rich

    Rich Member

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    They are, but they do have a timeframe in which the TSB work must be done. They don't last until eternity. Maybe safety related TSB last forever (like airbag recalls and such).
     
    crjackson2134 likes this.
  7. Forty61

    Forty61 forum member

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    I mean for something basic I’d agree it’s a little silly to complain about a car that age needing something replaced but a known issue on something as large and expensive as a gas tank? Yeah I’d be pretty pissed too. Obviously not yours or Fords fault, previous owner didn’t get the memo or care to have the work done but that would definitely put a pretty big damper on a new car purchase, regardless of the age of the vehicle.
     
    Greg Hazlett likes this.
  8. Greg Hazlett

    Greg Hazlett Stepping on the Pink Bus Official Vendor S197 Team Member

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    I agree and while it may be intuitive for someone who does this every day to the average person it does not; I consider myself to be pretty savvy with cars/things like this and according to the other posters I would be laughed at or called a dumbass...and I think a gas tank/ability to fuel the car would be under safety.
     
  9. tjm73

    tjm73 of Omicron Persei 8 S197 Team Member

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    I don't believe getting fuel into the car is a safety issue. Annoying as F but not unsafe. I had this problem on my '05 GT many years ago now. Fuel pump would stop constantly. Very frustrating, but not unsafe. I figured out if I flipped the nozzle upside down it'd fill without issue for me. I knew about the TSB, but the cost was too high when I could just flip the nozzle over and be on my way.
     
    Mach2burnout likes this.
  10. eighty6gt

    eighty6gt forum member

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    I am certain there's a way to fix this problem w/o replacing the tank but not for a dealership and a tech. IE it is a modification that works amazing for an individual but not a car company where things need to be quick and uniform and simple and there are lawyers around.
     
  11. Dino Dino Bambino

    Dino Dino Bambino I have a red car

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    Exactly. This distinguishes TSBs from warranty work where Ford is obligated to repair a manufacturing fault that's covered by the warranty, or a safety recall where Ford is obligated to take in the vehicle at one of its authorized stealerships to replace a known defective safety-related component.
     
  12. Laga

    Laga Member

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    TSB`s are not recalls. They are memos on how to fix things. If you want to fix a refueling issue on a 16 year old car, you need to pay for it. Or, you can turn the gas pump handle upside down when refilling , like I do on my 05.
     
    crjackson2134 and ShelbySteve like this.
  13. Juice

    Juice forum member

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    TSBs expire in 10 years.
    Some are just service advisories, some are covered updates to parts or software.
    I missed the cracking intake one for 4.6 2v on our last daily.
    How long do you think a dealer will keep parts available for older cars? Hint: its 10 yrs for Ford for OEM parts.

    Ps: this is an INTRMITTENT issue. A few weeks ago, I could not even pump gas into mine. Go to a different station and no issue filling up.
     
  14. Rich

    Rich Member

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    Wouldn't it be great if we lived in a world where people actually looked up if there were TSB's/Recalls for the model they were looking to buy and did research before they just went out and blindly purchase something? I mean, I can't be the only one to do that.
     
  15. Iceman62

    Iceman62 Bullitt 6005

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    Wow...just wow. There are other Einstein's out there. ;) :D
     
    Rich likes this.
  16. Juice

    Juice forum member

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    I buy either 'cause I want it, or need it (tow vehicle, passenger van, Ford) Not because it has no recalls or tsbs. And has to be a Ford. lol Since I fix my own shit, one brand simplifies things a bit.
     
  17. Doug Huggard

    Doug Huggard Junior Member

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    In the car line I work on (Jaguar/Land Rover), there is a bit of a defined structure on bulletins. They start as an SSM(special service message) when a common issue is identified but under a certain amount of occurrences throughout all dealers. Then as an issue persists and a defined repair procedure is verified it becomes a TSB. Then it becomes a service campaign if a certain percentage of the vehicles are affected (those customers still within factory warranty will be contacted). Recalls are for safety concerns such as airbags and extend out past a vehicle's warranty period. Not Ford but I'm sure their process is similar. Also as a dealer tech you are not supposed to campaign or recommend warranty work on a vehicle that isn't a customer complaint, unless its safety related or can cause catastrophic failure of other components. Basically something wont get fixed unless you mention it. That's why it's very important to make a list of all your issues with a vehicle when you bring it in for warranty work.
     
  18. 86GT351

    86GT351 forum member

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    Nope. TSB is the manufacturer recognizing a concern and a "Fix" for it. It is only covered by the manufacturer under base warranty of 3 years or 36000 miles, whichever comes first. We can still do the repair, however it becomes the customers expense.

    How ya been?
     
  19. 86GT351

    86GT351 forum member

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    Sadly you would be surprised how many people fight that. We have customers that my co-workers come to me to see if we can help with good will monies. That is up to Ford. Not the store level.

    I had a customer buy a truck at Auction with a Blown Motor expecting it to be replaced under warranty. In an auction situation, the only thing the manufacturer can go by is the Car Fax. This vehicle had 33000 miles on it and absolutely no documentation in Carfax other than the annual registration. According to the manufacturer, he has done no maintenance on it. Now we all know a lot of people do there own. The manufacturer does not recognize that if they choose not to for a warranty concern.
     
  20. 86GT351

    86GT351 forum member

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    Basically the same here at Ford.
     
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