Airbag recall

Discussion in 'Mustang Chit Chat' started by ghunt81, Jan 30, 2018.

  1. kazman59

    kazman59 King of Kazmania

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    I could be wrong but it's my understanding that the southern states were going to see the release of parts first.
    When I saw a thread posted a couple of months ago that parts were going to be released, I called a local dealer. They put me on a list to call when parts became available.
    Three weeks ago they called, (the same day as I got a notice in the mail from Ford stating parts were available) I set an appointment for first thing Friday last. I was in and out within 45 minutes.
    But then again I live in the south.
    YRMV
     
  2. EBABlacknChrome

    EBABlacknChrome forum member

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    I called a ford dealer that I have been going to for years (when I lived closer to them) to see about getting the driver and Passenger side done while at the body shop down the street and was told no can do. Said that he doesn't have part numbers for the pass side and has no where to order one. He said they have never been notified as to when they will see them. I asked if he could look in the system to see who has one "nope can't do that either". I asked if I should call every ford dealer in the state and that jackass said probably. A friend called and had the same problem. Service had no clue and said parts would be the only one that knew if it was available. All new people at both counters. I haven't had time to call the only other dealer I will send it to.
     
  3. travelers

    travelers Senior Member

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    I'll have to do some checking to see if they are available in my area
     
  4. Gabe

    Gabe Whippled Coyote

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    Hearing of shit like this really pisses me off. When I was a writer I loved bringing people in for recalls. Yeah, most of them I never saw back but some of them turned into regular customers, and I honestly believe I had a lot to do with that.
    Treat people right and they'll return.
    This guy I'm dealing with, now over 3 weeks since my first call to him, he's pissed me off enough that I don't even want to bring the car to him anymore, friend of a friend or not.
    He's even telling our mutual friend that it's Ford's fault. Seems to me like the dude just doesn't want to do any of these recalls.
     
    EBABlacknChrome likes this.
  5. EBABlacknChrome

    EBABlacknChrome forum member

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    Well that's what makes people like you and I valuable in anything we do. That has always been my business motto, take care of your customers and you never know what's going to come of it. Seems as if to many service writer's have there head up there ass. We no longer visit the jeep dealership here for that very same reason. Simple fix took 3 years to fix on the wife's jeep just outside the warranty period and I had bend telling what to look at the whole damn time. Sadly there were no record's of the problem ever in the system. Pretty bad when the local chevy dealer works on all our vehicles now, they always tell me just bring it in. That's how service is supposed to be.

    Sent from my SM-G930V using Tapatalk
     
    Gabe likes this.
  6. Macman45

    Macman45 Resident Geriatric

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    Just got my letter last week, passenger parts are ready. Car is in Atlanta so GA is getting the fix. I'll finally take it in for both sides. Wonder if they'll do it on the trailer lol
     
  7. 01yellerCobra

    01yellerCobra forum member

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    The letter for the passenger side air bag showed up last week. Now I need to make an appointment.
     
  8. ox white

    ox white forum member

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    Of course he doesn't. Recalls pay like warranty work. No money to be made. It probably pays .3 (18 minutes). He's on commission. The tech gets the .3. Why piss off the techs with shit work like that when you can get around it? Don't blame it on the service advisor. Blame it on the flat rate pay system. I know all about it. I was a flat rate tech for quite a few years, then I discovered fleet work which pays on the clock, not flat rate. I will never work flat rate again. It's horrible for the tech, the customer, and the service advisor.
     
  9. Gabe

    Gabe Whippled Coyote

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    Pays .5 on the Mustang
    And somebody posted on another forum that the total charged to Ford was about $235.
    A "free" $235 R.O. .... I'd be all over every one I could write.
    So yeah, I'm blaming the service advisor.
    I was much better at it than 99% of the writers I hear about or deal with.

    airbag-recall.jpg
     
  10. ox white

    ox white forum member

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    I don't think you understand how service advisors are paid. They get paid a percentage of how many hours they have sold that week (or month). There's very little incentive in .5.
     
  11. Gabe

    Gabe Whippled Coyote

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    I was a Ford Service advisor for almost 10 years, I know very well how service advisors get paid.
    Percentage of hours and parts sold, that was the deal I had, and I would've jumped at every one of these $235 R.O.'s if I was still a writer.
     
  12. 86GT351

    86GT351 forum member

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    For the 17S01 passenger Air Bag Replacement this is what the Oasis Report says for a part number. This is what we go by.


    New! PARTS REQUIREMENTS / ORDERING INFORMATION Part Number

    Description

    Order Quantity

    Claim Quantity

    6G7Z-63044A74-A

    Passenger Airbag Inflator – 2012 Mustang and 2005-2006 Ford GT

    1

    1

    5R3Z-63044A74-B

    Passenger Airbag Inflator – 2005-2009 Mustang

    1

    1

    8L5Z10044A74-E

    Passenger Airbag Inflator – 2007-2009 Ranger

    1

    1



     
  13. 86GT351

    86GT351 forum member

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    That is not true for all Service Advisors at all. The pay is but that does not mean the customer does not matter. Write the customer, get it done and hope you gain a customer out of it. You are correct it is not alot of money at all. However it is a safety situation per the manufacturer and the govt. You don't want your name being included in a possible law suit that you were jerking a customer around on these. Not worth the possible back side situations.
     
    Gabe likes this.
  14. eighty6gt

    eighty6gt forum member

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    are the pass airbags in behind the dash applique - ie my bullitt dash?
     
  15. Gabe

    Gabe Whippled Coyote

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    Yes.
     
  16. golkhl

    golkhl forum member

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    Here in Vegas, parts are still not available to do both sides on our 08 and 11 (not sure which, but only one side is available for each car). Dealership also wants the cars dropped off for a full day to do the work? Why do they need the car for the whole day, if the job takes less than an hour?
     
  17. Gabe

    Gabe Whippled Coyote

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    Because they either haven't done many and don't know the procedure all that well, or more likely that they want to just be able to squeeze it in whenever a tech might be slow, and don't give a shit about what the customer wants.

    I had a dispatcher (grumpy old fuck) that wanted everything dropped off. Even quick oil changes.
    I was like ... oh no, customer wants to wait, it's a quick job.
     
  18. Aerofinz

    Aerofinz Junior Member

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    I have two Mustangs requiring the recall... any dealers in Dallas/DFW area recommend/don't recommend? I prefer to wait and have the same issue as many (lowered).

    Thanks in advance for any suggestions!


    VS-Alloy-side.jpg VS-NFM.jpg VS-side.jpg
     
  19. kazman59

    kazman59 King of Kazmania

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    It can be done in 15 minutes or less if a fella has done it before. I swapped my dash out and it took me 25-30 minutes not knowing exactly how to do it. I could do it in 10-15 now that I know what needs to be done.
     
  20. ghunt81

    ghunt81 New parts on old junk! S197 Team Member

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    I scheduled mine for next Monday. They can do the driver's side but he said he doesn't know when the passenger side will be available (soon, he thinks).

    They want the car the whole day too, I'm going to drop it off but come back in the afternoon. We have the day off and will be running some errands so hopefully it doesn't end up being the thing I have to wait on all day.